Developing Managers in Emerging Markets

This assignment delves into the complexities of developing managerial talent in emerging markets. It examines various perspectives on attitudes and perceptions held by managers in these contexts. The analysis considers factors influencing career paths, particularly focusing on challenges and opportunities for growth within the industry. Specific examples from hotel management, mining, and international business are used to illustrate the diverse landscape of managerial development in developing countries.

THE DEVELOPING
MANAGERS

Table of Contents
INTRODUCTION………………………………………………………………………3
TASK 1………………………………………………………………………………….3
1.1 Compare different management styles……………………………………………3
1.2 Discuss leadership characteristics…………………………………………………4
1.3 Evaluate communication processes in Thomas Cook and Cox&Kings……………5
1.4 Analyse organizational culture and change in Cox&Kings and Thomas Cook..6
TASK 2 Enclosed in PPT………………………………………………………………..7
TASK 3………………………………………………………………………………….7
3.1 Lead and motivate team to achieve goal…………………………………………..7
3.2 Justify managerial decisions made to support achievement of goal and recommendation
for improvement……………………………………………………………………….8
TASK 4…………………………………………………………………………………..9
4.1 Explain how own managerial and personal skills will support career development 9
4.2 Review career and personal development needs, current performance and future needs
to produce development plan…………………………………………………………10
CONCLUSION ………………………………………………………………………...11
REFERENCES………………………………………………………………………….11
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INTRODUCTION
The role of manager has increases with the external complexities in the external
business environment. The manager will enhance their capabilities by meeting different
standards of the society and corporate world. The current project report emphasized on travel
and tourism industry by selecting two companies operating in the same industry. Thomas
Cook and Cox&Kings have been selected for this project report. This report focuses on
different management styles adopted by both this enterprise. The traits and attributes of a
good leader have also explained. The communication process and organizational culture of
these entities are defined in the report. The skills of an individual have been evaluated and
mentioned in the report as this also focuses on leadership styles. The variety of managerial
decisions is explained properly in this report along with the career development and personal
development needs are recorded in this report.
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TASK 1
1.1 Compare different management styles
Participatory management style adopted by Thomas Cook
The selection of this particular management style to cater the variety of needs
and the expectations of different buyers and their employees (Rego, 2016). The selection of
this style is based on the mission and values of this entity that emphasises on team work,
integrity by pleasing their clients in order to meet higher expectations. The employees are
taken into consideration at the time of making important decisions for the business by taking
them as integral aspects of business concern (Anil, Shoham and Pfajfar, 2016). The tasks and
duties are proportionately delegated among different set of employee to take care about their
needs related to the launching of products. The names of destinations in the tour packages
are due to ideas and suggestions of all employees are taken into account. In the current
system, the subordinates have direct contact with their superiors as responsibilities are
provided to them in order to inspire in completing their job in a given time frame.
Human relation approach- This particular approach has emphasized on analyzing
the behavior of all the employees. The behavior will be analyzed in order to attract wide
number of employees to execute policies in relation to all the personnel.
1.2 Discuss leadership characteristics
Leadership is the capability of an individual to lead their followers to improve
their internal skills to achieve desired aims and targets of an individual (Blaikie, 2016). This
stream can be defined as that skill which can be used as practical approach. It is that skill in
which different capabilities of an individual are applied in order to improve the deficiency of
an individual. Thomas Cook and Cox&Kings are required to enhance their leadership
characteristics in order to gain higher level of customer’s satisfaction.
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Autocratic style adopted by Cox&Kings
The power of decision is held with the top management who take important
decisions as they stress on delivering high quality of services to its clients (Gunawan and
Aungsuroch, 2017). The major focus of the entity is to please their clients to create a long
term relationship with them. The tasks are delegated among different employees but final
decision is taken by the top management. The initiatives will not be taken by an individual in
this leadership style as the leader imposes rules and order supplied from top management
(Ward, 2016). The autocratic leaders will be appointed by an entity that will make important
decisions on behalf of the top management. The leader take suggestions from all the
employees but final decision will be taken by the employer. It is not fruitful for an entity in
order to retain all their employees for long term in the business (Ahmad and et.al., 2016).
They emphasis on achieving their annual target rather than accomplishing hidden needs of
their employees. The employees get de-motivated when employer thinks in favor of their
business rather than its employees as they took as cost rather than important asset.
DEMOCRATIC STYLE ADOPTED BY COX AND KINGS…….
Communication skills- In corporate world, it is regarded as one of the important thing
which helps in gaining higher advantage by an entity over its rivals (Mohyuddin and Pick,
2016). The communication is taken as that important medium in conveying vision and
mission of the business among its competitors (Blaikie, 2016). The sharing of information is
essential to retain all employees in the business. Apart from sharing vision and missions, it is
essential to meet the queries and doubt of an individual by helping them in improving their
existing skills and the capabilities.
Team work- The leaders work with all employees by taking initiative in turbulent
situation which inspires their followers in gaining higher advantage (Ahmad, 2016). A leader
will lead their team by motivating them to increase team spirit in an organization so that they
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can complete all tasks and duties in allotted time. The pros and cons of a team will be taught
by the team leaders by taking sessions, brainstorming and playing games (Schniederjans,
Lanham and LeGrand, 2017). The stress will be managed by a leader by organizing team
exercises to re-boost employee's self-confidence to fight back with its competitors by
meeting specific deadlines.
1.3 Evaluate communication processes in Thomas Cook
and Cox&Kings
This is regarded as the integral aspect of an organization which helps in
achieving the hidden expectations of different clients with the help of good communication.
It is that process in which Thomas Cook and Cox&Kings will exchange their ideas and
opinions by using appropriate medium to reach their end users (Hunt and Weintraub, 2016).
The end users will react on information supplied to them by giving positive or negative
feedback to complete the overall process of communication. Thomas Cook and Cox&Kings
both the entity operating in the same industry need to adopt the best suitable technique of
communication to pass on information to another destination (Okumus and et.al., 2016). The
communication process has two important criteria such as internal communication and
external communication process which are given as below:
Internal communication
The communication process will be adopted by an entity to deliver important
information within the organization to meet needs of various employees (Tang and Rose,
2014). Thomas Cook will choose scalar chain in which the top management will
communicate in a vertical format to their subordinates. The middle level manager will pass
on the order to the lower level management employees such as travel agents and tour
operators.
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Cox&Kings will choose downward to upward communication style in which
subordinates will conduct research in the market about needs of the customers then it will
supply the information to middle level managers and then these managers will communicate
with the top management (Proctor, 2014). This process will result into launching of new tour
packages by enlisting different tourist destinations.
External communications
The external communication is related to supplying the information in relation
to the needs of different customers by sharing launching products or services offered by an
entity to them.
Thomas Cook distributes brochures; provide advertisement in newspapers, magazines,
advertisement on search engines (Mirmiran and Sanayei, 2017). On the other hand,
Cox&Kings will appoint counselors who will personally contact with different customers to
buy the products.
Innovation- The creativity and innovation applied by a leader in improving the skills
and the capabilities of their team mate is essential in completing the tasks and duties
(Blaikie, 2016). The tasks will be presented in an innovative way in front of team mate in
achieving goals and objectives. The tour packages are designed by the employees to convey
their innovation in front of all the buyers. The leader will act as a medium to present all their
ideas in designing tour packages to reflect their efforts in front of top management. The
confidence of all the employees will get increases by showcasing their hidden talent in the
eyes of the top management.
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1.4 Analyses organizational culture and change in
Cox&Kings and Thomas Cook
Traditional practices adopted by Thomas Cook
The current entity founded in the year 1841 with its first railway excursion
which was the beginning of this travel company. The current travel and tourism services
offered by this entity in all across the world (Okumus, 2016). It is listed in the London stock
exchange with a constituent of FTSE 250 indexes in order to increase higher market share.
This entity deals in providing different products such as tour packages, passengers airlines,
cruise tours, holiday tours customization, booking hotels and resorts. The current entity have
seen different changes in their overall business operation from its formation till today's date.
Changes in organizational culture
The initial change took place in this entity was merger of this Thomas Cook
with My Travel group Plc in the year 2007 which helps in strengthening the current market
capture of this entity as this results into strengthening the current financial resources. The
change was purchased website Hotels4U.com in the year 2008 which helps in attracting
online buyers of this website under the pocket of this business (Ward, 2016). The technology
has adopted by an entity in the year 2009 which helps in re-defining the current practices
with a deal with Octopus media technology. The German tourism company bought by this
entity in the year 2010 which further leads with a merger of The co-operative travel in the
year 2011.
Traditional business practices of Cox&Kings
The business of this entity operated in the year 1785 as one of the longest travel
and tourism companies (Blaikie, 2016). The current entity offered variety of travel related
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services all across the world. The majority of the subsidiaries of this entity located in US,
Canada, UK, UAE, Japan, Singapore, Australia and New Zeal land. The historical
background of this business is elated to the cargo agent, ship owner, banker, insurance agent
and dealer of different travel related activities. The major products offered by this entity are
related to leisure, education and hybrid hotels. The customer’s base is higher in this entity as
it emphasizes on different fields.
Organizational changes
The owner after its formation deals a partnership agreement with Henry
Drummord who deals in providing banking business (Gunawan and Aungsuroch, 2017). The
current business indulged in the banking business which further gets right path in form
establishing domestic and international tour packages. The services provided by this entity
involves business trips, foreign exchange, trade fair, leisure trips, holiday packages, visa,
forex and insurance with cox and kings
TASK 2 - ENCLOSED IN PPT
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TASK 3
3.1 Lead and motivate team to achieve goal
The leadership techniques need to be adopted by two businesses operating under
same industry that is travel and tourism industry (Ward, 2016). James Oliver and
Cox&Kings are required to adopt different leadership styles in order to improve their
existing working conditions as this help in achieving aims and targets.
Transformational leadership style adopted by James Oliver
It is that kind of style in which the leaders uses polite tone in order to please
their subordinates in improving their current skills (Gunawan and Aungsuroch, 2017). The
positive attitude uses by the leaders in inspiring their followers to adapt with the current
changes takes places in an entity. The changes occurred in an entity need to be identified by
the leaders which will further helpful for the employees in executing change in their normal
functioning. The attractive personality of the leaders will help in motivating all the users to
improve their job performance.
Motivating employees in transformation leadership
Rewards will be provided to all the employees by giving financial or non-
financial rewards in order to retain employees in the same entity for long term. The rewards
are given in order to inspire them to continue their business operations for a long time in the
same entity.
 Bureaucratic leadership- In the current leadership style the leader will make decisions
in the business by imposing rules and regulations on an individual (Anil, Shoham and
Pfajfar, 2016). The information will be supplied by the subordinates will directly pass
on to the top management in order to seek their compliance of different rules and
regulations. Cox&Kings uses this kind of leadership in which quality of products is
more important than the beliefs and values of the employees.
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Motivation according to Bureaucratic Leadership
 Negative motivation- The lazy employees are punishes by demoting their current
designation or firing them for their rude behavior without giving warnings for their
misconduct.
3.2 Justify managerial decisions made to support
achievement of goal and recommendation for improvement
The managerial decision making is that process which needs to be adopted by an
individual in order to improve the internal weaknesses lies in the complete system (Rutman,
2016). An individual who survive in the travel and tourism industry with high level of
patience as this industry will provide wider knowledge to an individual in order to refine
their current knowledge. There are several steps of managerial decision process which is
given as follows:
 Developing objectives- The enhancement of career is the basis objectives develop by
an individual while entering in this particular stream (Brock, McAliney, Ma and Sen,
2017). The new level of knowledge gained by a person while handling complexities in
form of education barriers. The decisions taken by a person in tow perspectives in
enhancing their skills along with the achievement of certain goals and the objectives in
the business entity. The term goals need to be prepared in order to achieve the desired
goals and the objectives framed by an enterprise. Business need to adopt various aims
to enhance their skills.
 Defining problem- The dissatisfaction of a person in this industry created due to some
reasons which will be identified in this stage in order to transform into satisfaction of
the employees. The survey will be conducted by an individual in order search about
the problem in order to resolve various issues.
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 Searching alternatives- After evaluating the reasons of the dissatisfaction in the
current job the next step is to search for possible future opportunities in the same job
or another skills gained by an individual.
 Evaluating alternatives- the Evaluation of the opportunities is done on the basis of
overall scope of leaving the job or taking new option or continue with the same job.
The same job can be continued by adding extra certification to get promotion.
 Implementing- The next step taken by an individual after evaluating different option
is to resign from the current job and enter into new industry or improving the current
capabilities by continue with the same job.
Recommendation
An individual is recommended to attend career counseling session in order to
improve their existing skills and the capabilities to get future opportunities.
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TASK 4
4.1 Explain how own managerial and personal skills will
support career development
Skills Activities required Time scale
Communication skills The current skill is essential in
order to be a good manager. This
can be enhanced by brainstorming
sessions and group discussions
performed on a specific topic
1-2 months
Leadership skills Allocating tasks and duties in
order to take initiative in taking
important decisions in the
business for their followers
3-4 months
Managerial skills of a person include various capabilities and skills of a person that
can be used in gaining advantage over current weaknesses (Oppong and Gold, 2016). These
skills include technical skills, analytic ability, and conceptual skills.
Personal skills of a person include good communication skills, leadership skills,
critical thinking and problem solving approaches. The Personal skills applied by an
individual in gaining advantage over its rivals who exist in the same business to spoil each
other’s game.
An individual can combine their both the skills in order to results into
achievement of desires aims and targets to be achieved in a given time frame which is given
as below:
 Arbitrator- It is that job role to be enjoyed by a person while combining both their
skills in order to handle this position (Tistad and et.al., 2016). The current position will
demand leadership skills and analytic ability of van individual in resolving the matters
of different employees in the business concern. It is regarded as one of the important
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roles as this focuses one of the management principles that is the conflict management.
The conflicts are common thing to be involved in an enterprise among different team
members. An arbitrator will listen both the parties to default in resolving their matters
(Rego, 2016). The matters are resolved as this affect the overall business productivity
of an individual and affects singular efficiency of different persons.
 Financial manager- This job designation requires application of te4chnical skills to
be applied by a person in preparing budgets along with communicating the results to
all over the business. The preparation of budget is nor enough as its presentment
among different employees is required in order to produce good and desired aims of
the business.
4.2 Review career and personal development needs,
current performance and future needs to produce
development plan
Goals Improvement tools Activities conducted
Multitasking skills
Proper management of time Preparing to do lists, prioritizing
activities on the basis of its importance
Allocation of tasks and duties Allotting tasks from hardest to the
simplest in order to complete with more
time and accuracy.
Division of specific time to
each and every tasks
Training provided to every team
members by organizing time based
games.
Creativity and Innovation
Brainstorming Industry experts will be called upon in an
entity to discuss on a recent issue faced
by an enterprise which results into
unique solutions.
Group discussion Case study methods will be used in
which decisions will be taken in an
emergency situation takes places in the
business entity.
Effective leadership skills Appropriate division of team Allotting different field of employee in
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one tea which helps in improving the
capabilities of a leader in maintaining
higher coordination.
Giving team challenge The challenges will be improved by
focusing on the current capabilities of a
leader and in accomplishing different
goals and the objectives in a prescribed
time.
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CONCLUSION
It can be concluded that above project report is based on explaining the current
skills and the capabilities of an individual. The current report emphasizes on meeting
different goals and the objectives by an individual in enhancing the career of a person. An
individual focuses on improving their skills by comparing them with the standards framed by
the industry. The SWOT analysis of an individual will result into actual strengths and
weaknesses of a person in relation to the external world. The career enhancement goals will
be framed by an individual in rectifying their current position in the market.
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