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Management Report of Thomas Cook

   

Added on  2020-06-04

11 Pages2522 Words34 Views
MANAGEMENT

CONTENTSINTRODUCTION.......................................................................................................................................1TASK – 1....................................................................................................................................................11.1Comparing the different management styles in Thomas Cook.....................................................11.2Discussing the traits of leadership................................................................................................11.3Evaluating communication process of Thomas Cook..................................................................21.4Analyzing organizational culture and change in Marriot hotel....................................................3TASK – 2....................................................................................................................................................42.1Assessing own management skills performance............................................................................42.2Personal SWOT analysis..............................................................................................................42.3Set and prioritizing objectives.......................................................................................................5TASK – 3....................................................................................................................................................53.1Leading and motivating a team to achieve an agreed goal or objective.......................................53.2Justifying managerial decisions to support achievement of goals................................................6CONCLUSION...........................................................................................................................................6REFERENCES............................................................................................................................................8

INTRODUCTIONFor the purpose of accomplishing the business needs, each and every organization needssome sort of direction. Concerning this, the vital role being played is by the leaders andmanagers. They guide the people so as to develop the companies. Thus, it can be attributed thatcompanies with qualified workforce as well as management development programs is the keyresultant of better organizational performance (Bloom and Van, 2007). Many studies haverevealed the fact that there is a larger productivity gap between the UK’s major competitors. Thereason behind this gap was later explored and was the management practices. The organizationsin UK lack management as well as leadership qualities and to increases the competitiveness,improvement is needed apparently. Pertaining to this, the present research report will investigatevarious management as well as leadership styles in various companies. Further, communicationtechniques as well as processes will be discussed in the report. Therefore, the main aim of thereport is to assess the managerial potential of an individual as well as will help in gaining skillsin order to review our own managerial potential. TASK – 11.1Comparing the different management styles in Thomas Cook There are mainly three types of management style, which can be adopted by Thomas Cooksuch as Autocratic, democratic and laissez-free management style. Talking about the autocraticstyle, this type of style is generally adopted by the top or higher level of management. In this style,the consent of sub-ordinates is not taken into consideration and employees are totally dependent ontheir managers (Evans, 2008). On the other hand, Democratic management style, superiors takesinto consideration the feedbacks of sub-ordinates and is invited for open discussion. Finally,laissez-free management style is such style wherein, managers do not participate actively in thedecision making process and he employees manages the work and take decisions on their own.Talking in references to Thomas Cook, it is the leading tour operator of UK and since, they arerelated with the travel and tourism sector viewpoints of employees needs to be taken into accountand thus, democratic or participative management style is being adopted by the firm. 1

1.2Discussing the traits of leadership Comprehending the term leadership, it is being referred as technique which helps inaccomplishing the tasks by providing direction to the employees. In simple words, it is a socialinfluence process wherein a leader or manager offers supporting hand to their employees so as toachieve a common outcome. The leaders are required to posse numerous characteristics in orderto be effective such as honesty, proactive, decision making skills, problem solving skills etc.Talking about Thomas Cook, the leaders and managers of the firm should have the belowidentified characteristics, as they are related with the travel and tourism sector and many issuesand complexities are bound to take place (Thomas Cook UK limited – Overview, 2018). Communication skills – A leader should be able to communicate the informationproperly, effectively and meaningfully. If the purpose and procedure of the task areexplained properly, better results can be reaped out. Inter-personal skills – Since, Thomas Cook is related with the service industry, customersare king. Employees need to interact with them on daily basis and thus, the leader shouldhave such trait that facilitates him or her to transfer knowledge in the right manner to thepeople. Flexible – Leaders should not be rigid. With the demand of the situations, it is necessaryto become flexible in various aspects like work timing, decision making, workingenvironment etc. this will motivate the employees and they will work hard for goalachievement (Benfari, 2013). 1.3Evaluating communication process of Thomas Cook Communication processesExplanation and ExampleVerbalIt is defined as the process of transmitting information by making use of sound and words. This type of communication process is adopted by the employees of Thomas Cook in informal office discussions. 2

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