Management Styles and Leadership | Report

DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different management styles.................................................................................................1
1.2 Leadership characteristics.....................................................................................................2
1.3 Evaluation of Communication Processes..............................................................................3
1.4 Organisational Culture..........................................................................................................4
TASK 2............................................................................................................................................5
2.1 Assessment of Management Skills Performance..................................................................5
2.2 SWOT Analysis....................................................................................................................7
2.3 Objectives and Targets to Develop Own Potential...............................................................9
TASK 3..........................................................................................................................................10
3.1 Case Scenario......................................................................................................................10
3.2 Managerial decisions that can support in achieving goal of the company..........................11
Task 4.............................................................................................................................................12
4.1 Managerial and personal skills and their support in career development...........................12
4.2 Review current performance...............................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Management is a process of planning, directing, organising and controlling the activities
of an organisation to achieve its objectives. An organisation needs to focus on its management to
accomplish long term goals. Management is the manner in which managers exercise their
authority in the workplace to ensure that organisational objectives are attained. Managers are
required to ensure proper coordination among people of organisation and for this they are
required to possess certain skills like management skills, leadership skills and good interpersonal
skills (Pan and Nguyen, 2015). Thomas Cook and the TUI Groups are famous travel and tourism
sectors in UK. This report focuses on different management styles and leadership characteristics.
Further it evaluates and analyses communication process and organisational cultures in both
these travel and tourism sectors. Lastly, this report assess management own skill performance
and explains how managerial and personal skills support career development.
TASK 1
1.1 Different management styles
The process of dealing with or controlling things or people is known as management. It is
an art of getting work done by people working in different departments to achieve the objectives
of an organisation. The organisation can have following different types of management style : Laissez-faire : The role of manager is peripheral i.e. it involves minimum of managerial
direction. It is a delegative style of management, the manager includes all the members of
organisation in decision making process. It works best in the workplace or organisation
where relaxed working environment or creativity is required like web design, film
industry etc. But this style cannot work in all organisations as workers need clear
instructions and guidance to carrying out their work effectively. Autocratic management style : In autocratic style, manager makes the decision
unilaterally and does not consider input, ideas and views of sub-ordinates. Managers tell
people what to do and expect his orders to be followed (Opara and Onyije, 2014). The
decisions made reflect the personality and skills of the manager. But, in autocratic style
of management, employees may feel frustrated which leads to low morale. Bureaucratic management style : The decisions are made by the higher authorities i.e.
top level management in bureaucratic management style. The management is based on
hierarchy of positions and leader dominates the sub-ordinates. All members of staff are
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required to follow orders and instructions given by higher authorities. The decisions take
into account best interests of both employees as well as organisation. In TUI Groups
travel and tourism sector, this management style is used.
 Participative management style : In this style, managers consult others before making
decision. It is also known as consultative management style. The leader considers
valuable inputs of other staff member and make decision accordingly. Thomas Cook uses
participative style of management. So, the workers feel important as their ideas and views
are acknowledged and considered before decision making. But this style cannot be used
when quick decision making is required as it is time consuming process (Magad, 2013).
1.2 Leadership characteristics
Leadership is a skill which encompasses the ability of an individual to lead or guide
others. It is an art where a group of people are motivated to attain a common objective. Leader
plays a vital role in determining success and failure of an organisation as they only encourage
individuals to work enthusiastically towards a common organisational goal. He sets the standards
for his team members. Leader is the one who maintains balance between conflicting interests of
all members and stakeholders. He steps up in the situation of crisis and are able to think
creatively in difficult times.
A leader is required to possess following characteristics : Focus : A leader must focus on his work and should know his actions are directed
towards attainment of organisational objectives. He knows exactly what he is doing and
what will be the impact of his decisions and actions in the future. Confidence : It is important for a leader to be confident. A leader full of confidence can
only perform better and is able to manage and control things in an organisation (Larman,
2012). Patience : It is the most important quality that a leader needs to possess. He needs to have
higher level of patience to control his subordinates to maintain balance in case of
conflicting interests. He should behave in same manner even in the time of crisis. Innovation : A leader must come up with new views and ideas. He is the one who steps
up in the situation of crisis and is able to think creatively in difficult times. It makes him
different from other people.
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