Managerial Challenges of Professional Services Article 2022

Student Name:
Academic Article: Examining the characteristics and managerial challenges of professional
services: An empirical study of management consultancy in the travel, tourism, and
hospitality sector
Journal: Journal of operations management
Author/s: Alistair Brandon-Jones, Michael Lewis, Rohit Verma, and Matthew C. Walsman
Date: March 2016
Discussion Topic: “Management is the pursuit of flexibility.”
The article “Examining the characteristics and managerial challenges of professional
services” is a study to assess the numerous traits crucial to the field of tourism and
hospitality. The study suggested numerous challenges that the tourism and hospitality sector
faces while executing various functions, such as addressing hierarchy, taking close note of
the flat hierarchy and hiring of staffs. The article claims that the tourism department cannot
work on a standardized reference point since there is no evident commonly identified
autonomous mark of quality.
The study pertain to the given topic as it aims to achieve a grasp over the way a consultancy
service industry works particularly to those pertaining to the travel and tourism sector. The
article is in accordance to the topic and intends to address the subject of flexibility that are
required by a manager in the tourism and hospitality industry. The article manifests that ‘one
size fits all’ does not apply to the consultancy services, particularly the tourism and
hospitality industry
The previous organisation in which I worked had customization its services for different
customers based on their usage of their phone data plan. As part of the telecom sector, we
catered to different customers based on their requirement. A customer with high usage of data
were given special attention while a customer with the minimum plan were being catered by
the call-centre executives since their requirement were of the basic nature.
References