Managing Service Innovation and Business Operations

This assignment delves into the world of service innovation, examining its role in corporate culture and business performance. It highlights various studies, including 'Capabilities for Managing Service Innovation: Towards a Conceptual Framework' by Den Hertog et al., which explores the capabilities required to manage service innovation. The assignment also touches on managing discourse in intercultural business email interactions, political risk in global business, and cloud computing as an innovation. It provides a comprehensive overview of research papers in the field, making it an essential resource for students and professionals alike.

Managing a Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
P1 Aims and objectives of this study.....................................................................................3
P2 Project management Plan..................................................................................................5
P3 Work breakdown structure and Gantt chart......................................................................6
PART 2............................................................................................................................................8
P4 Application of quantitative and qualitative tools for data collection...............................8
PART 3..........................................................................................................................................14
P5 Research Analysis ..........................................................................................................14
P6 Recommendations ..........................................................................................................23
P7 Self- reflection of the work undertaken ..........................................................................24
CONCLUSION..............................................................................................................................24
REFERENCES..............................................................................................................................25

INTRODUCTION
There are number of technologies who act as crucial part within company. Due to the
growing marketplace, there are technologies which are being adopted by the company which in
turn can mainly provide sustainability within marketplace (Ahmed Dine Rabeh, Jimenez-
Jimenez and Martínez-Costa, 2013). There is the high need of adopting various tools and
techniques with the motive of having competitive advantage irrespective of size. Productivity
enhancement along with transparency are major benefits which company avails by conducting
the operations. Company taken for this report is Quint group who deals in financial domain and
thus provide the services. There are various factors which will be highlighted within this report is
objectives and aims for the study with planning and plan development which mainly consists of
technologies within process of company. Along with this, there is some crucial data which needs
to be collected by company for conducting the research in effectual manner.

PART 1
P1 Aims and objectives of this study
There are some of the steps which needs to be matched with environment for prolonging
the process of an organisation. Revolution is being done on regular basis by bringing new kind of
technology along with dynamics which are being developed for maintaining the environment
which in turn has become highly essential along with adoption of latest technology and trends in
order to fulfil the actual needs and wants in effective and better manner (Chesbrough, 2010). A
business can adopt number of technologies which are present within the market and can boost up
the running. Basically technology mainly helps out in having better production of goods or ease
in access of services to customers. Quint group being a financial domain, there is high need of
having best of technologies which can keep every database in perfect manner. There is crucial
data which needs to be stored and that can be done by introducing the cloud technology where
data can be kept secured. Bringing innovation within the technology gives a little bit of unique
difference which in turn can better results along with resolving issues and business procedures.
Quint group is private venture can avail benefits in numerous ways (Crane and Matten, 2016).
This can be allowed by developing the cost for the structure which can lower down the current
one. Another benefit of digitalisation is the objectives within business tasks along with perfect
data stockpiling. Mentioned company can be stated as helping hand for implementation of
changes for certain activities enhancement. This in turn mainly helps out in guiding which can
help out in attaining growth and success of business activities. In present scenario, Quint Group
is focusing up on anticipating the versatile programming which in turn can enable prospects for
dealing with exercises along with tasks by mobile.
Topic: Impact of digitalisation for providing support in accomplishing objectives of small
business by the help of innovation.
Background of the Project:
Due to the scenario within marketplace, it has become highly essential for a business to
mainly evaluate the external scenario of market which in turn can affect the business in slow and
effective way. Operations of the business are being affected by the dynamic nature of
marketplace (Den Hertog, Van der Aa and De Jong, 2010). There are certain areas which needs
to be determined in order to bring the scope of evolution by which necessary modifications can
be bought out. For a business, there is the need of having deep research of internal and external

factors which can help in catering effective services to the clients. There is the high need of
addressing the research and its outcomes by company so that outcomes which are being obtained
in effective and efficient manner. There are various kind of advantages for the company like for
example time and speed in order to deliver the services.
There is the advantage which company can avail by the help of research is gain certain
knowledge for aims and objectives along with needs which has to be fulfilled in effectual manner
(Eckerson, 2010). There are number of outcomes by the research and for them it is mots essential
one is the customers which are facing many kind of issues by accessing and thus managing the
services in better way. There are various kind of solutions which which company has came up
after hearing the issues and thus for that company has developed a mobile application which can
ease up the access to the services and thus it can provide functionality on regular basis of time.
There are various kind of small business which are mainly trying to give better services and
satisfaction along with initiatives within digital technology sector (Gebauer, Edvardsson and
Bjurko, 2010). This can improve the customer relationship which are mainly retained with
company.
Aim: “To standardise impact of digital technology for combining innovation and growth for a
small business enterprise- A case study on Quint Group Ltd”
Objectives:
 Identification of digital technology impact on SME.
 To gauge estimation of development for a company.
 To decide the interrelationship between the advanced innovation and development of
private ventures Suggestion of routes by which a business can embrace advanced advances
Research Questions:
 What are the impact of digitalisation on business?
 How growth and development can affect business?
 State the relationship between growth and technology within company.
 What are the ways by which digitalisation can be adopted within process by company?
P2 Project management Plan
When there is need of creating the value, company utilise the concept which is named as
Project. Major focus of the project management plan is to look out for proceedings which has to

be managed within projects such as the targets which can be mainly applied for completing the
project. There are various kind of activities which are being mainly included within the project
management for bringing the strategies and plans which can mainly be considered by activities.
Certain activities are important to carry out in proper and authenticated way as they are the set of
activities (Incelli, 2013). There are various stakeholders within company which are being mainly
considered from the stakeholders while giving out the structure for the plan. This can be stated as
duty of the manager in order to make sure the activities are being attained in expected way.
Cost: This kind of factor can be stated as term which is being used by company for
introducing the services to the reach of customers. There are certain tasks which can be
outsourced or an another team can be made for developing innovation within technology. Funds
in huge amount is being needed for implementation (Jones and Lubinski, 2012). By this way,
company has mainly own the goodwill within the marketplace and this will help in arranging
funds.
Time: In this segment, tenure is being allocated by the management for the completing
the project along with launching up of mobile application which can give ease access to users.
This in turn create need of having time boundary which in turn can help in attaining the targets
and motivating employees for similar doing. Those kind of activities gives certain amount of
time in which work has to be completed.
Scope: There are various kind of activities which company takes in hand and thus
accomplish within allocated period of time. This in turn provides the help in tasks identification
completed within tenure provided (Kankaanranta and Planken, 2010). Major process of are
planning, controlling along with closing has to be carried out.
Risk: This can be characterized as the vulnerability which is connected with venture (Lai
and Ong, 2010). There are different sorts of hazard factor appended to the task. For instance ,
bring down reaction shape the customers over the territory of business. Advanced innovation has
been assisting in standing out to cell phones for long stretch.
Communication: Significant part is being played by this factor as it gives the apparatus
to directors to pass on the techniques alongside objectives which should be considered for this
procedure. There are different sort of representatives who are for the most part chipping away at
the task keeping in mind the end goal to give motivational component.

Quality control: It is exceedingly basic for every last sort of organization to give right
nature of item and administrations to the general population. It must be ensured by the quint
organization to keep up the nature of administrations which they are giving as this can influence
the altruism (Lin and Chen, 2012).
P3 Work breakdown structure and Gantt chart
Work Breakdown Structure:
This kind of structure is all about delegation of roles and responsibilities which is being
done by company in order top complete the project with innovative minds effectively (Work
Breakdown Structure. 2018). There are various kind of factors which are being utilised for
resolving the issues and complexity and the mots common one is work breakdown structure in
smaller parts which in turn can be monitored and thus managed in successful manner (Shang,
2012). There are hierarchical divisions of the company who undertakes the certain activities and
tasks by allocating them for certain tenure and professionals for each one. There are various kind
of techniques which are mainly adopted by the company who has adopted the business
companies in each and every kind of sector. In smaller companies, it is majorly seen that the
projects are being outsourced for the separate team with small number of members (Smith,
2011). There is the separate team which has been formulated with small number of members
who can majorly take up responsibility for attaining projects in ideal and effectual way.
Illustration 1: Work Breakdown Structure
(Source: Work Breakdown Structure, 2016)
Gantt chart

This is one of the effective concept or a tool which is being utilised for observing the
completion of work for depicting the project schedule. This kind of project is being introduced
by Henry Gantt who has stated that the time frame along with resources and milestones which
are being mainly utilised within certain tasks context (Gantt Chart. 2018.). This can be stated as
tool which is mainly adopted while formulating planning for certain project . Quint Group has
been utilising the time management tool in order to design the time scale for employee
motivation who are working on certain projects. For all his, resources are being needed by
company but those are limited in nature. However, those resources can be utilised in optimum
manner by an employee who are assigned certain roles and responsibilities. By utilising this kind
of tool, there are some of the unwanted tool which can be removed from this kind of tool (Smith,
Binns and Tushman, 2010). There is the crucial role which is being played for evaluating and
monitoring the activities which are being utilised and thus make sure that the mobile application
services can give better outcomes in effectual manner.
(Gantt Charts Time Management, 2018)

(Gantt Chart Activities, 2018)
PART 2
P4 Application of quantitative and qualitative tools for data collection
Conduction of the research is being done which in turn is highly essential for carrying out
for collecting the perceptions by the view of customers in the context of organisational services
and offerings (Introducing Research Methods. 2017). There are number of resources which are
being adopted like data collection in primary and secondary resources.
Primary sources: This can be stated as data which is being collected by the researcher for the
purpose of study. There are number of tools and techniques which are mainly utilised by the
company so as to deal in effective way and collect the raw and fresh data which are like
interviews, questionnaire and observational methods. Data which is being collected needs to be
100% genuine as per the working of company (Trimi and Berbegal-Mirabent, 2012). Data
gathered needs to have actual potential so that it can fulfil the needs and can be highly relevant
for the conduction of research. Questionnaire tool has been mainly chosen by Quint group
regarding the certain tasks and activities for addressing the discrepancies. For this, there are 20
respondents which can be mainly opted by the random sampling tools and their tactics.
QUESTIONNAIRE
Name:
Age:

Gender:
Contact details:
Q1: Does Small Businesses need Digitalisation?
a) Important
b) Not important
Q2: Was developing the mobile application is an effective idea for introducing digital
technology within workplace?
a) Yes
b) No
Q3 Does Mobile Application can improve the experience of customers?
a) Yes
b) No
Q4 Can Quint group can attain growth and success through digital technology and
innovation in it?
a) Yes
b) No
Q5 Can more number of customers can be improved by digital technology?
a) Definitely
b) Not sure
Q6 Please state your opinion regarding digitalisation process of a company?
a) Positive Impact
b) Negative Impact
Q7 Do you think that mobile application will going to support a business in attracting more
number of customers?
a)Yes
b) No (There are other areas to improve)
Q8 Does this process is appropriate for each and every individual?
a) Acceptable
b) Unacceptable
Q9 Will this provide a long term or short term benefit to a firm?
a) Short term

b) Long term
Q10 Recommendation to ensure digitalisation effectively in an
organisation________________________________________________________________
Secondary data: Secondary data can be stated as the data which is being mainly gathered by the
scholar. This kind of data is already been collected and thus it helps out the other researcher for
the conduction of research. This kind of data is mainly found in articles, blogs and magazines.
This is the data which is being related and relevant to conduct the research which is being made.
Data is mainly gathered for giving support for the study which is done by primary resources.

Template for evidence collection to
be attached with the report by the
learner:
Project Logbook for the chosen
organisation: Quint Group
Name of the learner: Name of the Supervisor:
Project Title: Managing successful
business
Date:
Update of weekly research/ tasks
achieved (Account for a minimum
of six weeks with dates)
What have you completed?
Did you fulfil Task requirements?
Are you on track and within
deadlines set?
Did you need to make any changes
to your project management
plan?
Comments
Impacts on digital technology
on operations of business and
its management for obtaining
the expected results
Yes
Affirmative as all the sections
are being fulfilled as per
requirements.
Negative, no changes are
being required in project
management plan due to no
modifications in legislation
which have taken place.
Any risks and / or issues identified?
 Did you identify risks/issues
with a lack of skills required
for undertaking research
tasks?
 Did you identify any
additional risks/issues that
have an impact on the project
Yes, issues were being faced
in the process of gathering the
data as there were many
resources which were unable
to provide accurate data.
With the project budget, there
are issues in addition and

management plan? risks as well.
Problems encountered
 What barriers did you face? How did you overcome them?
There are some major barriers
like ethical environment and
trusting part.
For its resolution, I have
focused on users for providing
me the accurate data in an
ethical manner.
New Ideas and change of project
direction
Digital technology always
provide benefits to the
company for better outcomes.
It is not compulsory for
requirement of change in
directions.
What Have I learnt about myself
this week?
 How did I feel when I had to
deal with tasks/problems?
 Did I find it useful to
complete the tasks?
 How well have I performed?
What did I contribute?
 What can I improve on next
week?
 How might this learning
apply in the future?
From my point of view, those
challenges made me learn and
experience new things for
getting success.
Positive
with the help of managers and
other senior authority, I was
able to formulate this project.
Moreover, they all gave me
proper guidelines so that
along with this project I can
improve my performance
skills.
I need to improve my skills
specially communication
skills.
It will be aidful in giving out
beneficial directions to the
management for making out

better future decisions.
Tasks planned for next week
 Which tasks are priority?
 Have you set aside sufficient
time for completion?
There are certain things on
priority like collecting data,
reviewing the literature and
setting up the aims and
objectives.
Yes, sufficient time frame has
been set up for all the
activities and extra time has
been kept aside for finishing
all the tasks and activities in
effectual manner.
Project plan status to date (on,
ahead, behind)
Up to date
Supervisor comments to address
Signature of the Supervisor and
date:
Template for Performance Review
Template to be attached with the
report by the learner:
1. What was the Project supposed to accomplish?
The main focus of the project was fulfilling all the digitalisation
activities so that high competitive advantage can be acquired along
with customers.
2. Did the project succeed in its aims/ how do you know?
Specifically, please outline any evaluation and assessment undertaken.
The main objective of the project was to enhance the image and
goodwill of the firm in marketplace in global environment and it is done
with the help of social activities for getting the best shape of objectives
regarding business process.

3. What things do you think worked well and why? Evaluate all
aspects of the project (e.g initial inception, project activities and
project outcomes) from a range of perspectives.
I was exposed to all the tasks and activities of the firm while the
conduction of project management. Moreover, it enables to reduce the
activity's time frame.
4. What problems emerged during the project and how were they
tackled? Was there timely identification of issues and resolution during
the project process?
Yes, I faced many obstacles and issues while collecting the data and
suitable figures from various sources.
5. What did you learn from undertaking the project?
From this project, I came to know that every organisation needs
to fulfil the digitalisation for attracting large number of customers.
6. How would you rate your performance as a management consultant
leading the project?
I would like to rate myself 8 out of 10.
7. What strengths and weakness of your performance did you
identify?
My major strength is the way I communicate with others while poor
analytical skills reduces the potency of my work.
8. How will this inform and support your continuous professional
development?
It is fundamental for corporate associations to regulate free flow
of communication at workplace as they can acquire with each other.
PART 3
P5 Research Analysis
The major motive of this kind of data analysis tool is to obtain the crucial data which can
be further utilised for various purposes. Analytical and logical data can be mainly interpreted by
this kind of tool in order to formulate the conclusion. There are various kind of sector in which
this tool can be applied in deep way for the development. Data which is being gathered by the
questionnaire is being evaluated and examined for obtaining results. Questions and their
interpretation are being described below:

Q1: Does Small Businesses need Digitalisation?
a) Important- 15
b) Not important- 5
Interpretation:
Digital technology is something which gives many kind of facilities to the one who is
using it. In case of companies, whether its a small or large, digital technology has become
essential for everyone. On this kind of statement, 15 of them agree while 05 of them do not think
the same.
15
5
Important
b) Not important

Q2: Was developing the mobile application is an effective idea for introducing digital
technology within Quint Group?
a) Yes- 12
b) No- 8
Interpretation:
Quint group being a finance company provides the loan and many more features. In order
to reduce the tapism and time consumption, company has launched mobile application where
customers can access the features and avail services with single click. From the above graph, it
has been indicated that the 12 of them are in the favour of mobile application whereas 08 of them
does not think that is good idea.
Yes b) No
0
2
4
6
8
10
12
12
8
Column C

Q3 Does Mobile Application can improve the experience of customers?
a) Yes - 14
b) No- 6
Interpretation:
Mobile application will allow customers to go through all kind of services which will be
provided by company. They can easily read all kind of norms and thus with single click, many of
the confusions will get removed. On this basis, there are 14 of the respondents who agreed on
this while 06 of them were not affected by the application usage.
.doc
a) Yes b) No
0
2
4
6
8
10
12
14
14
6 Column C

.docQ4 Can Quint group can attain growth and success through digital technology and
innovation in it?
a) Yes- 16
b) No- 4
Interpretation:
By adoption of the latest technology and innovating digitalisation within company, they
can easily access to the untouched sectors and thus can explore the things which can bring
growth and sustainability to the business. From graph, it can be stated that there are 16 of them
who agrees on the same while 06 of them have complex situations within their mind.
16
4
Yes
b) No

Q5 Can more number of customers can be improved by digital technology?
a) Definitely- 13
b) Not sure- 7
Interpretation:
Digital technology is one of an effective tool which is being utilised for making the
access of products and services easily. This will in turn attract the customers in effective manner.
On this statement, 13 of the respondents has said the same but 07 of them is not clear about the
impact which has been made by digital technology.
Definitely b) Not sure
0
2
4
6
8
10
12
14 13
7
Column C

Q6. Please state your opinion regarding digitalisation process of a company?
a) Positive Impact- 15
b) Negative Impact- 5
Interpretation:
Digital technology has many kind of aspects and it totally depends upon its usage that
what will be its outcomes. Mostly by its features , it creates positive impact upon the company
like Quint group as there are many services which are being used for better operations. This is
the opinion of many of the people and among 20 respondents, there are 15 who has observed the
positive impact while 05 says that it creates negative affect.
Positive Impact b) Negative Impact
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
15 5 Column C

Q7 Do you think that mobile application will going to support a business in attracting more
number of customers?
a)Yes- 11
b) No- 9
Interpretation:
before the mobile application, if one has the avail the services of Quint group, then the
procedure were time consuming including lot of paper work. In order to reduce that, mobile
application has been introduced which has reduced the paper work and time consumption and it
can be accessed at any time and anywhere. So this kind of features has attracted customers and
11 of the respondents has agreed on them while still 09 was on another page.
)Yes b) No
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
11 9 Column C

Q8 Does this process is appropriate for each and every individual?
a) Acceptable- 14
b) Unacceptable-6
Interpretation:
From the above graph it can be stated that the 14 of them has the positive point of view
for the digitalisation within life of people along with company's process. However, there are 6
who does not accept the fact that it can proser the life of an individual.
14
6
Acceptable
b) Unacceptable

Q9 Will this provide a long term or short term benefit to a firm?
a) Short term-7
b) Long term- 13
Theme: Impact of digitalisation on business
Interpretation:
13 of the people who think that the digital technology has created long term impact while
07 of them think that it will create short term impact on the business process.
P6 Recommendations
Quint group is one of the effective brand which has been dealing within finance services
to the customers. This kind of company who has maintained healthy relationship with the
customers and this is the reason due to which they have long term relations with the customers.
There are various kind of plans and strategies which are being made before entering into the new
market and along with this it will also help in making decisions much more effective. This has
allowed many of the companies to adopt the digital technology and along with that Quint group
will be doing the same. There will be improvisation among working management which can be
Short term b) Long term
0
2
4
6
8
10
12
14
7
13
Column C

done within the operations as there will be no need foe any kind of modifications among them
for making the operations much more effective and those are being described below:
 Company can mainly bring innovation within the cloud technology so that access can be
done in easy way at anytime.
 There are various kind of applications which are being utilised by company before
launching in order to resolve all kind of issues with no kind of bugs along with updates.
 Regular evaluation of the activities needs to be done upon the activities so that they can
be completed on time.
 Reviews can be give up by customers along with improvements which can be made.
P7 Self- reflection of the work undertaken
Crucial role is being played by the work which I have done for widening up of the
horizon along with skills enhancement along with knowledge. There are various kind of things
where I have made struggle due to the lack of experience but these situations gave me experience
and thus I performed well in that. Above made report, this has been mainly analysed that the for
bringing sustainability within internal and external factors, it is being needed to have effective
solutions for the issues. Award was being given to me for bringing digitalisation within company
and market. There were obstacles which were being faced by me are described below:
 Tasks needs to be carried out within the allocated period of time which I was not able to
do as I committed lot of mistakes.
 The samples which were being created who ere technically not updated due to which it
became hard to understand the context and thus answer the same.
 Resources are limited which has been used to carry out the data.
CONCLUSION
From the above report, it can be concluded that the digital technology is one of effective
tool which has the potential drivers to make a business grow and attain sustainability within
marketplace. There are various kind of factors which can make positive and negative impact
upon the process of company and thus will allow them to gain the competitive advantage. This in
turn will allow the company to attain the objectives in better and effective manner.

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