Project Management Performance Review

The assignment is a performance review of a project management experience. It requires the learner to reflect on their role as a management consultant leading the project, identifying strengths and weaknesses, and discussing how this informs their continuous professional development. The reflection includes an evaluation of the project's success in achieving its objectives, challenges faced, and lessons learned.

MANAGING A
SUCCESSFUL BUSINESS
PROJECT

TABLE OF CONTENTS
TASK1.............................................................................................................................................1
P1 Development of aims and objectives of the study.............................................................1
P2 Project management plan .................................................................................................2
P3 Preparation of Gantt chart.................................................................................................3
Gantt chart .............................................................................................................................4
TASK 2............................................................................................................................................6
P4 Application of various qualitative and quantitative methods to make small scale research..6
TASK 3..........................................................................................................................................17
P5 Analysis of research and data through evaluation of various tools and techniques........17
P6 Communication of appropriate recommendation as result of research and data analysis.19
TASK4...........................................................................................................................................20
P7 Reflection on the value of undertaking the research to accomplish the objectives.........20
REFERENCES..............................................................................................................................22

TASK1
P1 Development of aims and objectives of the study.
BACKGROUND OF STUDY
Digital technology is main thing is present business context which is related with
different aspects of electric elements which required for that use information in the form of
numeric code (Digital Technology, 2017). Devices that process and use digital information
include personal computers calculators and new technological machines etc. In the present
report, research study of coffee pound is done which is small business enterprise that deal in
various business operations (Wright and et.al., 2016). Honeywell Dolphin 75 480 x800 pixels
touchscreen 244 g Block1, handheld mobile computer;it is a multimodal equipment which is
called versatile device that gives permission to organisation the independence to use a different
type of input and output manner to convey notable operational profit and plasticity. Coffee
Pound enables the customers to quickly GRAB their pre-packaged products and rapidly GO to
the next destination. All the products are at an affordable fixed price-1 £. (Tight, 2016). The
more than 47% small business enterprise in united kindom which are using this software to
increase their business operations. It is an important device to store their important business
information and communicate with the customers.
Various research reports have analysed to gain an understanding about various business practices
that needs to get influenced on various business objectives. With the continuous growth in the
technological aspects the company has made various changes in ways of providing services to its
customers. Apart from this. Digital technology has also provided various communication
channels for the company to achieve success in its business operations. It will also enable the
individuals in getting various changes in technology that needs to be improved in various
business services. Present report will provide an understanding impact of use honey dolphin
mobile computer device on the business operations of coffee pound. Importance of digital
technology in business operations. Moreover, influence of this software on the sales and
profitability of enterprise is also analysed by researchers by conducting effective study and
investigation of important literature. Further, to accomplish the study there are some important
aim and objectives have also been prepared by investigator which provides them direction.
1

Aims: To explore the influence of digital technology on business operations in
hospitality industry – a study on coffee pound”
Objectives
To understand the importance of use of Honey Dolphin mobile computer device in business
operations.
To understand the relationship between digital technology and business operations of Coffee
pound.
To evaluate the impact of digital technology on performance of the coffee pound.
To recommend strategies for improving the performance of the company
P2 Project management plan
Task Name Duration Start Finish Predecessors
Research Project
Planning
Topic name 3 days 15/03/18 18/03/18
Statements of the research
issue 1 day 19/03/18 19/03/18 1
Allocation of resources and
time frame 2 days 20/0318 21/03/18 2
Implementation
Review of literature 5 days 22/03/18 27/03/18 3
Selection of correct research
methodologies 1 day 28/03/18 29/03/18 4
Data analysis and
interpretation 2 days 30/03/18 31/03/18 5
Evaluation of results and
outcomes 2 days 01/04/18 02/04/18 5
Project closer
Giving conclusion and
recommendation 1 day 03/04/18 03/04/18 6
Results of documentation 1 day 04/04/18 19/03/18
7
 Cost: In order to achieve the expected outcomes, researcher is required to implement
£620. With this consideration, tasks will be accomplished to set the activities within time
2

frame. Effective functioning is also required to develop for setting goals and objectives in
business.
 Scope: Present research was accomplished with the scope of analysis influence of digital
technology of business activities of organisation.
P3 Preparation of Gantt chart
Work break down structure is systematic structure that a projects in to easily manageable
components. There is a work break down structure which is mentioned above:
Gantt chart
3

TASK 2
P4 Application of various qualitative and quantitative methods to make small scale research
Name:
 Are your age lies between?
a) 20 to 25
b)25 to 30
c) 30 to 40
d) 40 and above
 What is your gender ?
a) Male
b) Female
4

 What is your position in company?
a) Top level
B) Middle level
C) lower level
1). Do you think that digital technology has play an important role for the growth of coffee
pound?
A) YES
B) NO
2) Is new digital technologies equipments or facilities are fully implemented at workplace?
A) YES
B) NO
3) What new digital technology you think coffee pound need to implement in order to get the
success?
A) YES
B) NO
4)Please rate the extent to which you are agree with the implementation of digital technology in
coffee pound?
Highly important
Moderately important
Neutral
Highly unimportant
moderately unimportant
5) What types of problems are faced by the company in implementation of digital technology at
workplace?
a) Employees Resistance.
5

b) Improper safety of employee
c) Rise in expenditure
6) which types of measures you company needs to for gaining the support of employees?
a) Provide training
b) Providing more resources.
c) other
7) Do you think that the company needs to conduct any special training program for increasing
the understanding about the use of new digital technology services ?
A) YES
B) NO
8) Which type of improvement you want the company should make in their business operations
to adopt digital technology more effectively ?
A) Outsourcing services
B) Hiring qualified employees
c) Introduction of new business segments.
9)Do you think that digital technology helps the organization in attaining high profits?
A) YES
B) NO
10) Do you have applied some innovative ideas in accomplishment of work?
A) YES
B) NO
11) Are you satisfied with the innovation ideas used by company?
A) YES
B) NO
6

12) According to you view company's takes participation of employees in decision making?
A) YES
B) NO
13) Are you satisfied with companies policy related to dT
A) YES
B) NO
14) How many times training in year?
A) YES
B) NO
15) Do you company faced any financial problems in implementation of digital technology?
A) YES
B) NO
Theme 1: digital technology has play an important role for the growth of coffee pound
1). Do you think that digital
technology has play an
important role for the growth
of coffee pound? No. of respondent
A) YES 6
B) NO 4
10
7

Clarification : as per the diagram , it has been clear that these are 6 respondents who have
opinion that digital technology has provided a positive support towards the growth of coffee
pound. On the other hand, there are only 4 participants who think that digital technology has
does not played role in providing growth to the business operations of coffee pound. Hence, it
has been analysed that digital technology plays a significant in success of firm so the has to use
digital technology services in its business operations.
Theme 2: No new digital technologies' equipment or facilities are fully implemented at
workplace.
2) Is new digital technologies
equipment or facilities are
fully implemented at
workplace? No. of respondent
A) YES 4
B) NO 6
10
8
A) YES B) NO
0
1
2
3
4
5
6
7
6
4
Column B

Interpretation: The above chart help in understand that there only 4 respondent who have stated
that digital technology services are fully implemented at workplace. While there 6 participants
out of 10 who stated that there are no digital services have implemented by coffee pound at
workplace. Hence, it has been analysed that company needs to implement new digital
technologies at workplace.
Theme 3: New digital technology need to implement by coffee pound in order to get the success
3) Is new digital technology
you think coffee pound need
to implement in order to get
the success? No. of respondent
A) YES 8
B) NO 2
10
9
A) YES
B) NO
0 1 2 3 4 5 6 7
4
6
Column B

Interpretation: As per the above mentioned chart, it has been stated that there are 8 participants
thinks that new technologies are needed to implement by the company and there are only 2
participants who have stated that there is no need to implement new digital technology services
in organization. Thus, it can be said that there is major requirement for company to implement
new digital technology services through which they will able to success in business operations.
Theme 4: Highly important, support of digital technology in growth and innovation in
coffee pound
4)Please rate the extent to
which you are agreed with the
support of digital technology
in growth and innovation in
coffee pound? No. of respondent
Highly important 4
Moderately important 2
Neutral 1
Highly unimportant 2
10
8
2
A) YES
B) NO

moderately unimportant 1
10
Interpretation: As per the diagram, it can be interpreted that there are 4 managers who think
that the support of digital technology in growth and innovation is highly important. Apart from
this, 2 partners who stated that it is less important comparatively. On the other hand, one
employee was no sure about the question but the 2 participants have stated it is highly
unimportant. There is only one respondent who have stated that who think that it was moderately
unimportant. Hence, it is clear that manager are agreed with the support of digital technology in
growth and innovation.
Theme 5: Employee resistance problem is mainly faced by the company.
5) Which problem is mainly
faced by the company in
implementation of digital
technology at workplace? No. of respondent
a) Employees Resistance. 5
b) Improper safety of
employee 3
11
Highly important
Moderately important
Neutral
Highly unimportant
moderately unimportant
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
4
2
1
2
1
Column B

c) Rise in expenditure 2
10
Interpretation: From the above mentioned report, it is clear that there are 5 employees who
think that employee resistance is the major problems which faced by the company in
implementation of digital marketing. Along with this, there are 3 employees who think that
improper safety measures for employees was major the problem whereas there only two
employees who think that rise in expenditure was the problem. Thus, it can be said that the
employees' resistance are the major problems that is faced by the company in implementation of
digital technology at workplace.
Theme 6: Company has to provide training in order to get the support of employees.
6) which types of measures
you company needs to for No. of respondent
12
a) Employees Resistance.
b) Improper safety of employee
c) Rise in expenditure
0
1
2
3
4
5
6
5
3
2
Column B

gaining the support of
employees?
a) Provide training 6
b) Providing more resources. 3
c) other 1
Interpretation: As per the above mentioned diagram, it has been stated that there 6 participants
who think that company has to provide training in order to gain the support of employees at
workplace. Along with this, there are 3 participants who think that more resources must be
provided whereas there is only one person who has stated that the other benefits must be given.
Hence, it can be considered that the firm needs to provide training in order to gain participation
of employees for implementation of digital technology.
Theme 7: Company needs to conduct any special training program for increasing the
understanding about the use of new digital technology services.
7) Do you think that the
company needs to conduct
any special training program
for increasing the
understanding about the use
of new digital technology
services ? No. of respondent
A) YES 6
B) NO 4
10
13
a)
Provide
training
b)
Providin
g more
resourc
es.
c) other

Interpretation: From the above chart, it has been stated that there are 6 employees who believes
that the company to conduct a special training programs to increase the understanding of
employees to gain the success in business operations. Apart from this, there are only 4
employees who believes that there will no requirement of special training programs. Hence, it
can be stated that there is need of special training program for employees that will help in growth
and innovation in enterprise.
Theme 8: By hiring qualified will change their business operations and able to develop new
technology.
8) Which type of
improvement you want the
company should make in their
business operations to adopt
digital technology more
effectively ? No. of respondent
A) Outsourcing services 4
B) Hiring qualified employees 5
14
A) YES B) NO
0
1
2
3
4
5
6
7
6
4
Column B

c) Introduction of new
business segments. 1
Interpretation: From this chart, it can be stated that there only employees who think the
company should out source its services. But there are 5 employees who think that company
should hire qualified employees who helps in adopting the digital technology at workplace.
Apart from this, there is only one employee who have stated new business segments must be
introduced by the company. Hence, it has been considered that the company needs to hire new
employees to adopt the digital technology that provides major support in achievement of
business operations.
TASK 3
P5 Analysis of research and data through evaluation of various tools and techniques.
Research methodology
Conducting a investigation can be considered as a more compicated and critical work,
and so in form to assure undertaking the proper methods the individual has adapted following
devices and techniques (Kalra, Phadnis and Joshi, 2017). Appropriate measures and practices
have been used to provide completed understanding about the impact of digital technology on
business operations of coffee pound.
15
A) Outsourcing services
B) Hiring qualified employees
c) Introduction of new business segments.
0 1 2 3 4 5 6
4
5
1
Column B

 Research design: Exploratory design: It is considered as an overall action plan that
supports the scholar to involve different elements of the study in a appropriate direction.
It is also considered as significant aspects that needs to be accomplished with the help of
effective research practices and information is gathered for addressing the issues and
problems in appropriate manner (Mammen and et.al., 2016). Moreover, it can also be
considered as blue print for the collection and measurement of data. In this context,
research design can be classified in three types as elementary, experimental or
descriptive. In current scenario, the analyst has used descriptive design because it is more
easy and profitable to carry out as this research is based on theory. It helps in defining the
features of the population which is considered as the unit of current investigation
practice. In the first plan, the investigator is required to explain the complex factors of
the issue under concentration while elementary research pattern that provides
opportunities for researcher to explore the various aspects of technological development
to get complete understanding of positive impact of digital technology in achievement of
growth.
 Research Philosophy: It is one of the most common techniques that clarify a belief of
scholar related to the way of collecting, observing and analysing the data and
information. In the order of processing and attaining the idea and features of the study, it
is also provides the directions to read the source. (Muriana and Vizzini, 2017). In this,
there are two types of philosophies have been considered which are classified as
positivism and interpretivism. This important technique has been selected on the basis of
nature of study. In this context, the individual has utilized interpretivism philosophy that
focused on the subjective and theoretical part of the study and also covers various
effective models and theories. In addition to this, it also involves customers in the present
study as it is significant for them to rely upon the ways' researcher interprets the data and
information gathered from the effective research practices (Raynorand Alavi, 2017).
Thus, the outcomes of research turns to realistic and provide beneficial information that is
related to the research questions. Apart from this, all the findings from the present case
study is considered as valid, reliable and attained specific goals. This research is based on
the impact of digital technology supporting the business of coffee pound growth and
innovation which will be analysed with the helps of interpretivism philosophy.
16

 Analysis approach: this approach is one of the best useful master plan For the collection
and analysing the information. It is considered as effective ways through which some
specific theories and models have been analysed in order to improve the knowledge and
understanding (Médici and Allen, 2016.). In this context, there are basically two
approaches which can be utilized in present case study for gathering the important
information in relations various changes in digital technology and its impact on the
business operations of small business enterprise named coffee pound two types of
research design is inductive and deductive (Edson, Henning and Sankaran, 2016.). In
present context, the researcher has utilized inductive research approach in which the new
theory has been conducted on the basis of available information. Moreover, for
identifying the impact of digital technology supporting the business growth and
innovation of coffee pound through which this inductive report with the use of initial
notifications which is gathered from the multiple source of operations. The new theory
will be built which based upon the outcomes of data analysis.(Peter, Werner, and Alavi,
2017). so, this is the finest ways through which the company academic will able to
expose the effective ways through which it can easily will be able to collect and apply
the support of digital Technology on the business operations of coffee pound in order to
gain an understanding of various business and research practices
 facts gather techniques : the important part of study is collection of data, so at the time
of collection of information and data the investigator need to be more careful. The
primary and secondary are the two methods of collecting data. Primary information
means, it is not published by any author, so it is new and fresh informations (Komro and
et.al., 2016). in the other way, secondary informations means that informations which
was already punlished by author. Basically there are some important methods for the
collection primary data like questionnaire, survey etc. in the current report, the
investigator gather all the primary informations to get a good result. Academic prepared a
many types of questions.
 Sampling: Sampling is expressed as significant the method through which academic can
collect data from the sample of targeted community. So, in order to get valid outcomes,
the target community or population is very useful. If investigator want to gather primary
data then sampling method needed to be done. For this aim, the researcher need to select
17

sample from the whole population. (Tight, 2016). As in the present study scholar want to
collect information regarding the changes made in digital technology that supports the
enterprise in growth and innovation. Probability and non probability are the two methods
for collecting the samples. In this context, the investigator will give questionnaire to
some selected workers of coffee pound. Which is qualitative and quantitative.
 Analysis of data: After the completion of above task and gathering information, it is also
considered as essential for the scholar to identify the data. For analysis of the data, there
are two different methods as qualitative and quantiative. Method can be selected on the
basis of type of study which is conducted by the in current study (Peter, Werner and
Alavi, 2017). Here, investigator used qualitative method in this current report to achieve
best result. Furthermore, interpretation has be done on the basis of technique themes and
charts are prepared .Hence, themes support researcher in evaluating the result effectively.
P6 Communication of appropriate recommendation as result of research and data analysis.
Recommendations
Today's time every business get their own digital platform. So in that case every sole
proprietor or small business man wants benefit through digitally there are many techniques and
strategies by which they can promote their business online like for coffee shop vendor they want
to create online platform for its business. First they have to identify and analyse the market and
its competitors strategies. So that they planned accordingly. They may start their online site
where they give exciting games and free first customer benefit to attract large number of
customers. And start one offer to coffee lovers. Generally customer need good quality and
variety they attract when you offer different types of facilities. Today's there is many social
platform are their to promote the products and attract large pool of customers like, Facebook,
twitter, Instagram, WhatsApp.
Most of the customers of coffee is youth the young generation so to attract those
customers the idea should be fresh and attractive like online contest, online services, exciting
offers, home delivery, the best quality etc. These are the key points where you start your online
business as Coffee pound. On the other side the focus is on employees. Who working in the
company. Employees should be properly trained talented and passionate about its work. For
managing good employees' employer should adopt new current techniques for the employees and
18

give them the best quality of techniques so that they work properly and give maximum profit.
Give proper motivation to those employees who working passionately and give good output.
TASK4
P7 Reflection on the value of undertaking the research to accomplish the objectives.
From the above mentioned research project, it has been considered that there are different
types of research method are available through which should be used by the investigator to
realise the affect of digital technology on the support to growth and innovation.
 Further, the objectives are set on the basis of topic and aims of project report which
provides a deep understanding of impact of digital technology on the growth and
innovation of business operations of coffee pound.
 It is recognised that the meeting the different objectives and plan is required to get the
complete research and making schedules according to the nature of tasks.
 In this report,it has been considered that there are various ways through which the firm
can accomplish it objectives and achieved continuous success in business operations with
the support of new business operations.
 Gantt chart is developed by this the staged of completing the project and timeline can
be completely framed. Either qualitative or quantitative techniques are necessary for
collecting the primary informations.
 Result came in numeric forms if investigator used qualitative techniques. Investigator
used qualitative techniques in this current report for conducting whole research . For the
valuable outcomes, further themes and charts are prepared .
 With the help of chart, the researcher can find out that the there is a positive impact of
digital technology on the business operations.
 I have also recognised the methods of making the questionnaire for conducting an
effective research and collecting information. The way the gantt chart helps is all the task
are scheduled which help in finishing the research project in an effective way.
 Apart from this, I have also understood there are various digital technology services like
social media and internet marketing should be used by the company which provide them
sustainable growth and development in business operations.
19

CONCLUSION & RECOMENDATIONS
In this reports, it has been concluded that digital technology plays an important role in
providing success to Coffee Pound in their business operations. Research methods which are
used by scholar has provided effective understanding that use of both primary and secondary
data collection is important for acheivement of relevant data and information. he more than 47%
small business enterprise in united kindom which are using this software to increase their
business operations. It is an important device to store their important business information and
communicate with the customers.Most of the customers of coffee is youth the young generation
so to attract those customers the idea should be fresh and attractive like online contest, online
services, exciting offers, home delivery, the best quality etc.
20

REFERENCES
Books and journals
21

Template for evidence collection to be attached with the report by learner:
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
➢
I prepared aims and objective at the first
week.
After preparing aim and objectives I made a
prepared Gantt chart so that all activities
can be framed with time in 2nd week.
 At the 3rd week for collecting the
primary information questionnaire was
constructed.
 In the fourth week all the information
which is collected was analysed with
the use of qualitative techniques.
 To prepare questionnaire and collection
of information is not an easy task but I
tried by best in order to complete all
the activities
Any risks and / or issues identified?
➢  Risk is faced at the time of preparing
questionnaire because at starting I have
no idea of preparing the questionnaire.
There is no additional risks/issues that have an
impact on the project management plan
Problems encountered Lack of time
22

➢ What barriers did you face?
➢ How did you overcome them? with the use of time management strategy is
can overcome from this problem.
New ideas and change of project direction New ideas I get at the time of research and
preparing questionnaire.
What Have I learnt about myself this week?
➢
I learned that now I can organise and manage
my all work on time.
It is useful in completing the task.
I performed well and give my full efforts in
accomplishing the project.
I work hard in order to accomplish the project
on time.
Problem solving skill I can improved.
This learning can be applied in future if any
difficulty I face in solving problem.
Tasks planned for next week
➢
Priority task is conducting survey, collection
and analysis of data.
There is enough time for completing of task.
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the supervisor and date:
Template for Performance Review to be attached with the report by learner
1. What was the Project supposed to accomplish?
Project was supposed to accomplish in relation to the aim and objective of present research
project that is ….......
2. Did the project succeed in its aim/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
23

Yes, project was succeed in its aim because I got valid outcome of collected data.
3. What things do you think worked well and why? Evaluate all aspects of the project (e.g
initial inception, project activities and project outcomes) from a range of perspectives.
At starting if face problem in preparing Gantt chart as it was not easy for me to frame it with
time schedule.
4. What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
Faced problems in time management and accommplishment of task on time so that I have to
improve my skills and time management.
5. What did you learn from undertaking the project?
Most effective ways and methods of resolving problems are there which I have learnt while
undertaking research.
6. How would you rate your performance as a management consultant leading the
project?
There are some issues have been arise in managing performance which I have faced therefore
I have provided rating 4 to 5 for my performance.
7. What strengths and weaknesses of your performance did you identify?
My strength is that I never get demotivated due to work pressure while my weakness is that I
cannot solve problem on time.
8. How will this inform and support your continuous professional development?
This will support my continuous professional development with improving my communication
and other skills which I needed in future at the time of working in any organisation.
24

25