Managing Accommodation in the Hospitality Industry

This presentation provides an overview of managing accommodation in the hospitality industry, focusing on the contribution of the accommodation sector, different types of accommodation services, forms of ownership, grading and classification systems, online review sites, and the function of the front office. The presentation is based on the Holiday Inn, a British-owned American brand of hotels and a subsidiary of InterContinental Hotels Group.

Managing
Accommodation

Content
 Introduction
 Contribution of accommodation sector
 Different types of accommodation services
 Different forms of ownership
 Grading and classification systems
 On-line review sites
 Function of the Front Office
 Conclusion
 References

This presentation is based on the holiday inn that British-
owned American brand of hotels, and a subsidiary of
InterContinental Hotels Group and has grown as the world’s
largest chain of hotel as having the 1,173 active hotels and
over 214,000 rentable rooms and was founded in 1952 by
Kemmons Wilson and having the headquartered in Denham,
Buckinghamshire, UK.
Introduction

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In today’ scenarios the hospitality industry are more important
as they make the better contribution in the growth of the
economy of the country.

Contribution of accommodation services
The managing
accommodation is all
about to satisfy the need
and demand of the
customers by which their
visit of the guest will
become more frequents.

The types of accommodation services available
with the hospitality industry
• There are some different types of accommodation services
that will get offered by the hospitality services and with that
provide the different facility to enhance the experience of the
visitors. Below are some of different types of accommodation
services that are as defined as:

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• Hotels: It is the largest type of accommodation in which the
reception areas was their room were directly gets opened on
the hallway. In this the on-site services of as restaurants and
many other facility are open for the public as in this the room
services get provides as like the guest services.

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• Guest House: It is the services that get provided by the
private housing and have offered the inexpensive
accommodation services to the travellers, tourist and to the
needed one as well.

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• B & B: It is refereed as bed and breakfast as in this the private
home services provided to the guest in terms of
accommodation and might have private bathrooms. In this the
owner will live in the same house or at that same property.

The Different types of ownership
There are the different types of ownership that get present in the
hotel and that shows the success of the hotels with that there
are some different method under which it is easier for the
visitor or the customer to get search the services that is more
related to their budget.

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Independently hotel: It is the hotel that get owned and run by
independently as moreover all the hotels that will not counted
as the hotel chain will counted as the independently hotel. It is
basically known as the voluntary chain and has worked
independently as the standard of the brand. For example, Cary
arms and spa, Hambleton Hall, The nare hotel etc.

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Franchise Hotels: It is the right that get used by the brand of the
particular parent hotel and them furthermore, provide the
permission to the other owner by which they have used and
manage the different service under that same brand name. For
example, Curio by Hilton, Hotel Indigo by IHG etc.

Accommodation services

Grading and classification systems
The classification and grading of the hotels depends on the
ranking that will base on the facilities and services that get
provided by the hotel for their customers.

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• Three Star: In this hotels the amenities has provided that is more
than average, better quality services by managing the physical
attributes and the designing. They have worked to meet the
expectation of the employee in more pleasant manner for
example, Queens Park Best Western Buckingham, Eden Plaza
Kensington etc.

On-line review sites
These sites help the guest and the visitors to make the best choice
that will rely under their budget and with that choose the
services as per their own convenience

The role of the front office department within
accommodation services
Front office will play the vital role in the hospitality services as
they are the nerve of the hotels by which have make the better
interaction with the customers. They have played the
important role within the other department that are as defined
below as:

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Function of the Front Office
• Functions of the Front Office in a Hotel: The front office is the public
face of the hotel and greets the guest that provides the assistance by
which the guest will slay and takes the complete accommodation and
also receives the payment as well.
• Functions of the Front Office in a B & B: The major function of the
front office is to manage the incoming and the outgoing calls and takes
more responsibility as manages the call of the guest and prepare the bills.

Front desk roles in hotel
• Cashier- Accountable for handling payments , money and
valuables.
• Front office supervisor- In charge for supervise exact and
competent treatment operation including check in/out events.

Conclusion
It has been concluded that the accommodation service is being more
important for the visitor and have play the crucial role in the
economic development of the country. The different grading
system will get balance to differentiate the services of the guest. In
addition front office department play vital role to manage and deal
the connection with guest.

References
• Morrison, A.M., 2018. Marketing and managing tourism destinations.
Routledge.
• Saare, M.A. and et. al., 2018, June. Mobile System for Managing and
Mitigating the Accommodation Problems. In Journal of Physics:
Conference Series (Vol. 1019, No. 1, p. 012045). IOP Publishing.
• Tidd, J. and Bessant, J.R., 2018. Managing innovation: integrating
technological, market and organizational change. John Wiley & Sons.

Thank You