Managing Accommodation Services in the Hospitality Industry

Managing accommodation
services

Table of Content
• Introduction
• Overview of the organization
• Scale and size of accommodation services
• Different forms of ownership
• Role played by grading and classification systems
• Front office functions
• Key roles in front office department
• Conclusion
• References

Accommodation services are provided to guests in
lieu of a payment received from them. This
presentation will cover explanation of services of
accommodation in hospitality industry and will
discuss the role of front office department in a
hotel.
Introduction

Overview of the organisation
The Connaught Hotel is a luxury five star hotel which is owned by Maybourne Hotel Group.
It provides a wide range of services in accommodation ranging from executive rooms,
premium suites etc.

Introduction to the hospitality industry
It is a broad industry which provides different services ranging from lodging, food and drink
service, event planning etc.

Contribution of accommodation to the hospitality
industry
Accommodation services mean providing guests facilities for stay by charging a fee for it.
These services contribute around 19% to the national income of the country.