Managing Accommodation Services - Types, Ownership, Grading, and Front Office Roles

This presentation covers the importance of accommodation services in the hospitality industry, different types of accommodation services, forms of ownership, grading and classification systems, and the role of the front office department. It also discusses the role of online review sites and the key roles of the front office department in meeting an organization's business objectives.

Managing
Accommodation
Service

Table of contents
 Introduction
 Introduction and contribution of accommodation services
 Different kinds of accommodation services
 Different forms of ownership applicable in accommodation services
 Discuss grading and classification systems
 Role played by online review sites while potential guests look for and book accommodation
 CONCLUSION
 References

Introduction
Accommodation Services are those perspectives which are used for
short-terms lodging of various hospitality services related to hotels,
hostels, campsites and apartments. These services are developed
regarding house keeping, safety and security with food and
beverages. Thus it is important for an hospitality organization to em
bade these services within there working patterns. Management of
accommodation services leads towards development of growth
opportunities in terms of tourists visit within an country.

Introduction and contribution of
accommodation services
The hospitality and tourists industry
holds importance in order to
provide wider services within
industry. Thus it leads upon
creating satisfaction of needs and
wants presented by customer.

Different kinds of accommodation services
Global hotel chains and consortia:
The Tower Hotel management is
large hotel chain which has been
working with Consortia and travel
management for an organization
with large group of independent
travel agencies working together for
providing transpiration services. It
has helped in building strong image
for tower hotel within market.

Continue
Serviced and non serviced
businesses: These are
services that has been
presented over staying
within hotel, guest house,
youth hotels and various
others.

Difference in between the commercial and
non commercial businesses
Basis of difference Commercial Non commercial businesses.
Meaning Commercial organisation has been
working over earning profit in the end
of financial year. The profit is
distributed with owners of business.
This entity has not been working over
making profit and not distributing
among owners and used for
accomplishing of goals with
objectives.
Example Sole proprietorship,Partnership and
limited company.
Co operative institutions, NGO's and
Trusts.

Different forms of ownership applicable in
accommodation services
Privately owned hotels:
Franchise Model
Leased :
Managed :

Continue
Privately owned hotels: In
respective kind of hotel
ownership provides owner
the most freedom but
biggest risk also
incorporated with it.

Continue
Franchise Model: In it hotel will avail the benefit of brand
mane by consumers by proven business model and national
marketing, the hotel owner is dependent on brand name for
their business. In context of Tower hotel they are the
franchisor work as an worldwide operator of hotels and
lodging facilities by cater full service hotels for leisure
travellers.

Continue
• Managed : While the new hotels adopt to open as franchise,
existing hotels frequently adopt the managed route. In it the
existing privately owned hotel partners with the recognized
brand name.

Discuss grading and classification
systems
Grading defined as the assessment of way the good or bad
services offered by the organisation by using the various
kinds of ratings and classification such as “Star” and letter
grading from 'A' to 'F' etc. it enables to rate the performance of
hospitality industry such as hotels, resorts and motels. The
grading system is used in order to enhance functioning of
hotels by making there services better.

Continue
Countries Grading Classification system
Europe
They use the four star rating system
which consider the most important
measure of performance.
They classify on the basis of food,
services and venue.
USA
They use the five star rating system in
order to rate the performance of their
hotel industry performance.
In USA they classify on basis of value
of money and services offered.
UK
They use star ratings and AA used in
order to gain outcomes from hotel
industry.
Hotel rating is based on scale of 1-5
stars which I star denote lower quality
and 5 means higher quality.

Role played by online review sites while
potential guests look for and book
accommodation
• Increased level of
consumption and increased
loyalty
• The impact of service
provisions

Continue
Increased level of consumption and increased loyalty: In
modern world competition is achieved over providing
information which is used for developing of product and
services through developing digital platforms for it. In relation
to Tower hotel tracking of customers is done upon serving
interest more effectively. This leads upon increasing loyalty
and consumption with patterns of consumer which provides
benefits to an organization more effectively.

Function of the Front Office with reference to
three different types of accommodation
provider
Reservation: Reservation is one of most important service
provided by front office by determining the ratio of demand
and supply of services to provide best experiences to them
and reserve in behalf of consumer.
Reception: Reception refers to the area where visitors arrive and
firstly encounter with staff at a place of business. It deals with
questions of visitors has and put them in contact with relevant
individual.

Analyse the key roles of the Front Office
department in meeting the organisation’s
business objectives
In hospitality industry, front office plays very much crucial role which
consisted the various functional roles that includes front office
manager, reservation manager, reception manager and guest
service manager.
 Role of front office manager
 Role of reservation manager
 Role of reception manager

Continue
Budget hotels: A budget hotels provides the basic facilities that
needed to consumer in order to gain potential outcomes in
which front office provides all information as per consumer
query.
Hotels: In regards of front desk they are responsible to interact
with consumers and visitors and properly answer their
questions. Hotels provide the various services by comparing
with their competitors.

Function of the Front Office with reference
to three different types of accommodation
provider
Role of reservation manager:
Reservation manager handles bookings of room for the
hotel and other kinds of tasks. In their responsibilities
includes to quickly respond to emails and phone calls
regarding booking, updating arrival checklist and
reviewing room inventory.
Role of reception manager:
The major responsibility of reception manager is to greet
clients and visitors by ensuring that they can be able to
maintain the desired level of client services in order to
remain competitive in marketplace.
Role of front office manager:Role of reservation
manager:Role of reception manager:

CONCLUSION
• From the above report it has been concluded that hospitality
industry plays very much important role in the service industry
to serve the consumers in most positive manner.
Accommodation services is very much significant for
consumers in both commercial and non commercial manner.

References
 Accardo, A.L., Kuder, S.J. and Woodruff, J., 2019.
Accommodations and support services preferred by college
students with autism spectrum disorder. Autism. 23(3).
pp.574-583.
 Davies, H., 2019. Managing juvenile remands and developing
community-based alternatives to secure accommodation in
Wales: towards a strategic approach. In Youth Justice (pp. 110-
126). Routledge.

Thank you