Managing Accommodation Services

Managing Accommodation
Services
(Part A)

Table of Contents
Introduction to the hospitality industry
Different types of accommodation services
Difference between commercial and non-commercial business
Different forms of ownership
Grading and classification systems and the role they play when
potential guests look for and book accommodation
Role played by online review sites
Function of the Front Office with reference to three different types of
accommodation provider
Key roles of the Front Office department in meeting the
organisation’s business objectives
Conclusion
References

Introduction to the
hospitality industry
An accommodation is one of the
important components for the
travellers which contribute to the
overall experience of the customers.
In accommodation lodging and food
services are included and is an
integral part of the hospitality
industry.

Different types of
accommodation services
Various types of accommodation services are provided which are
based upon their size and operation model.
Global hotel chains and consortia: It is an establishment that
provides accommodation facilities to the customers. The hotel can
be rated between one-start to five-star which depends upon their
size, amenities etc.
Serviced and non-serviced businesses: Non-serviced businesses
are normal apartments that are rented for a short period of time and
look like home stay.