Managing Accommodation Services

This report discusses the management of accommodation services in the hotel industry, including the roles of the front office and housekeeping departments, forecasting linen stock and guest supplies, international relations, maintenance and repairs, and the importance of security.

Managing
accommodation
services

Table of Contents
Managing accommodation services................................................................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
PART B...........................................................................................................................................3
Discussion about front office function related with variety of accommodation services............3
Key roles in front office department of Tower hotel...................................................................3
Operation analyses of front office department............................................................................4
Key role of housekeeping department.........................................................................................4
Importance of forecasting linen stock and guest supplies..........................................................5
Importance of international relation with respect of department and housekeeping...................5
Analysis of housekeeping and department relationship..............................................................5
Scheduling maintenance and repairing to reduce disruption to guest.........................................6
Importance of security.................................................................................................................6
Role of maintenance towards accommodation services..............................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................7

INTRODUCTION
Accommodation services or management will be determine as most effective establishment
to deliver influencing services to the target audience of the hotel industry. The report aims to
cover discussion about front office function related with variety of accommodation services. The
report involves key roles in front office department of Tower hotel (Ho, 2017). It involves
operation analyses of front office department. This consist key role of housekeeping department
along with importance of forecasting linen stock and guest supplies. The report combines
Importance of international relation with respect of department and housekeeping. The report
detail discuss about Scheduling maintenance and repairing to reduce disruption to guest,
importance of security, role of maintenance towards accommodation services.
MAIN BODY
PART B
Discussion about front office function related with variety of accommodation services
Front office function covers several aspects towards accommodation services that
influence hotel functional activity and operation with the international base so that it will grab
attention of maximum consumer base at the global level platform. Most of the potential
consumer like to visit with serve the purpose of business trip or occasion in the hotel at the
international basis. It can be ensure more educational trip within country specific that mainly
impact or influence function of front office (Labanauskaitė, 2020). The main function of the
front office combines of several function or form of etiquette manners in order to facilitates
greeting of the guest. This will ensure appropriate luggage with reference of consumer taking
into rooms. The assistance level leads to enhance increase standard within internally to handle
international services with respect of consumer to update or raise their level of satisfaction.
Key roles in front office department of Tower hotel
Here the key role that is associated with the function of front office. It is much concerned
while operating all operational work towards consumer services that will covers full assistance

during the costumer and guest. It will require proper luggage as well as international
documentation associated with the passport and visa. The optimum function of the front office
leads towards overall managing of the daily administration as well as room services that is
closely related with the front office function. This will act as more complex level of the front
office function because it will aid in determining overall process with reference consumer
satisfaction while executing or operating services of hotel (Lee, 2020). The operation of hotel
with context of Tower hotel will act as critical important in execution of the process of consumer
satisfaction which is highly impact upon satisfaction of consumer towards operations of the hotel
that contains impact in terms of factors such as good behavior pattern in terms of hotel staff that
combines the level of personalized assistance with reference to visitor guest.
Operation analyses of front office department
Operation of the front office need to combine several elements related with the business
objective and mission that is essential to be achieved in long period of time. Tower hotel
determined their long term goal with the proper application along with efficiency level in theor
front office department. This comes under the fundamental level in order to enhance the level od
satisfaction (Martins, 2018). The function of front office need to be analysed while resolving
proper guidance. This will update staff relation at greater level with their standard code of
conduct. The whole staff member of the hotel must follow all guidelines as per code of conduct.
The objective of the Tower hotel need to be aligned through operation of front office so that they
can plan accordingly to accomplish long term goal of hotel. On the other hand function of front
office will determine prearranged greets of the potential consumer so that they get full fledged
services with warm welcoming and assist them properly to update or raise the level of its
potential consumer.
Key role of housekeeping department
The ultimate role of the housekeeping in Tower hotel is examined with frequency as well
as quality services which are mainly concerned with housekeeping department in Tower hotel.
The effective department of Tower hotel with reference of housekeeping deals to serve in more
organised manner so that whole process is controlled as well as check with the management of
senior. It will ensure appropriate level of quality check services with organised frequency of
quality services. The procedure of the housekeeping is largely examined for better delivery
services through optimum quality. They need to follow some code of conduct and guidelines of

respective hotel industry on daily basis. It is mainly apprehension towards consumer satisfaction
services so that it will mange whole staff in more effective and trained way of Hotel Tower.
Importance of forecasting linen stock and guest supplies
As per the report of the hotel industry, the sufficient supplies at hospitality base of
international level leads to cover several element that ensure potential base of the consumer to
enhance satisfaction level. The sufficient guest in respect of forecasting leads to fulfil supply in
go forward so that they can mange potential consumer satisfaction in proper organised way to
accomplish guest supply (Ng, 2019). This is totally depending upon the quality to serve guest
supplies to accomplish level of adequacy. In Tower hotel all guest supplies is manage in
adequate way so that they can fulfil all the demand of stock on daily basis in order to raise the
consumer satisfaction with the appropriate level quantity and quality.
Importance of international relation with respect of department and housekeeping
This will aims towards examine the whole importance while maintaining effective
relationship by suitable relation with housekeeping as well as other department in order to play
essential element within hospitality so that it will covered and observed lavish facilities in the
form the guest to find out the level of unhygienic as well as unsatisfied related with hotel
environment. In starting face it has been analysed that the inspection of front office of Tower
hotel leads crucial information such as guest time of arrival as well as departure to maintain
housekeeping department (Sadeh, 2019). The employee of this particular department concern
with clean and preparation of room. It will try to avoid situation on unpleasant to update the
guest experiences. The strong appealing relationship gets interrelationship with forming
desirable options with the effect of maintained overall approach of professionalism during
process of working respect to security food etc.
Analysis of housekeeping and department relationship
As per observation analysis, it is recognised in the form of front office of Hotel needs to
maintain proper inspection through checkout time with the proper flow of communication among
department of housekeeping and guest. As they need to ensure proper hygiene level in their
respective Tower hotel room. The overall maintenance department comes to main focus upon
hotel facility to accomplish comfort level of guest. The departmental level of housekeeping
process covers essential information to deliver other former department. The staff if

housekeeping ensure effective role to maintain the level of standard safety fulfil purpose of
strong connection to established influencing bond with the aid of security department. It is
clearly inspect verification of guest food items through extensively effort of housekeeping
employee as well as food department. Here Hotel also spot on factor of hygiene and clean
environment of hotel through their advertisement and ensure active participation of its
housekeeping department.
Scheduling maintenance and repairing to reduce disruption to guest
The whole maintenance of current facilities along with repairing problems related with their
hospitality chain to determine its priority level (Warren, 2018). This will assure optimum
comfort level as well as maintenance positive impact. In this perspective, most of the hotel must
undertaken appropriate scheduling, repairing as well as maintenance-
 The implication of scheduling proper maintenance of policy on periodic of hotel in
order to eliminate breakdown system.
 It will turn around in order to reduce extra cost associated with reparing facility of
breakdown on emergency basis.
 It will enhance current working facilities so that reserve fund will properly maintained.
 The repairing as well as maintenance scheduling will undertake facility as per same
occurrence to reduce problem.
Importance of security
The Security is most essential to attract more level more level of attraction towards guest in
business of hospitality. This is generally believe that each guest wants safety and security of their
belongings while staying at hotel (Xie, 2019). The high level of security protect the interest of
hotel staff. That is why strong aspect of security system is essential to secure full interest of
guest. This will consist of building, costly appliances as well as valuable factor. The importance
of security-
 Protect valuable interest towards antique assets of hotel in serving their purpose.
 Hotel system of security aid to prevent guest belongingness.
 This will ensure awareness among employee with respect to hotel hazard while
accomplish job role as well as responsibility.
 The CCTV surveillance covers the system of security to avoid breach.

Role of maintenance towards accommodation services
The facility of maintenance in hotel leads towards promotion with operating sustainable
process. The analysis of several organisation leads towards optimum observation with the
effective maintenance so that each facility will be added towards dimension with respect of
business process. The analysis of several aspect in respect of effective maintenance facility while
promoting guest satisfaction and maintenance during accommodation services-
 The implication with respect to periodical maintenance process within organization to
uplift the facility of mental health while working with current facility. This will mitigate
technical breakdown with the optimum satisfaction level must be promoted.
 The effective accommodation process leads to covers efficient aid to connect better
experience of guest and solve all disputes.
CONCLUSION
From the above report it has been concluded that management of hospitality leads towards
proper implication that determine interrelation among each department of hospitality industry so
that they can deliver more improvised services with optimum level of satisfaction during
accommodation services.

REFERENCES
Books and Journals
Ho, V., 2017. Achieving service recovery through responding to negative online
reviews. Discourse & Communication, 11(1), pp.31-50.
Labanauskaitė, D., Fiore, M. and Stašys, R., 2020. Use of E-marketing tools as communication
management in the tourism industry. Tourism Management Perspectives, 34, p.100652.
Lee, S.H., 2020. New measuring stick on sharing accommodation: Guest-perceived benefits and
risks. International Journal of Hospitality Management, 87, p.102471.
Martins, M.R., Rachão, S. and Costa, R.A.D., 2018. Electronic word of mouth: Does it really
matter to backpackers? Booking website reviews as an indicator for hostels’ quality
services. Journal of Quality Assurance in Hospitality & Tourism, 19(4), pp.415-441.
Ng, S.C., Sweeney, J.C. and Plewa, C., 2019. Managing customer resource endowments and
deficiencies for value cocreation: complex relational services. Journal of Service
Research, 22(2), pp.156-172.
Sadeh, E. and Garkaz, M., 2019. Interpretive structural modeling of quality factors in both
medical and hospitality services in the medical tourism industry. Journal of Travel & Tourism
Marketing, 36(2), pp.253-267.
Warren, C., Becken, S. and Coghlan, A., 2018. Sustainability-oriented Service Innovation:
fourteen-year longitudinal case study of a tourist accommodation provider. Journal of
Sustainable Tourism, 26(10), pp.1784-1803.
Xie, K.L. and Chen, Y., 2019. Effects of host incentives on multiple listings in accommodation
sharing. International journal of contemporary hospitality management.