Managing Accommodation Services in Hospitality Sector

Managing
Accommodation services

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
Covered in PPT...........................................................................................................................1
LO 2.................................................................................................................................................1
P4. Explain various functions of front office..............................................................................1
P5 Key role of front office department in reference with Savoy Hotel......................................3
LO 3.................................................................................................................................................4
P6. Key roles of housekeeping department.................................................................................4
P7. Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand...............................................................................................5
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality provision and services..............6
LO 4.................................................................................................................................................9
P9. Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests.......................................................................................................................................9
P10. Discuss the importance of security within a selected organisation.....................................9
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Hospitality is one of the flourishing industry around the globe. Hospitality industry has
much boarder scope in compare to the other industries as there are only limited businesses in
other industries, but under the umbrella of hospitality sector, there are wide range of businesses.
Hospitality sector has a vital role in UK’s GDP. Accommodation sector is one of the largest
sector in the hospitality sector (Xie and Chen, 2019). The assignment thus, focus on the
management of accommodation service in hospitality sector. Various accommodation services
have highlighted in the report such as front office role and function, housekeeping services and
security function of accommodation service will also be accessed. The Savoy Hotel London, a
reputed hotel located at London is taken along with Trip advisor, an online hotel and restaurant
reservation booking service provider has considered to support our finding. The report prepared
in 4 sections that throws light on the key roles and structure of accommodation services, Size and
scope along with different kinds of ownership and at the last maintenance and security services
in accommodation services illustrate.
LO 1
Covered in PPT
LO 2
P4. Explain various functions of front office
Front office is one of departments in accommodation services having a responsibility of
greeting guests, managing security, handling room distribution and solving complaints. The
grading and impression of hotel is based on the its service provided by front office staff.
Functions of front office department in hotel are:
RESERVATION
Reservation is the first and foremost function of front officer in hote, in Savoy this part is
responsible for registering room reservations through various methods, including recording,
archiving reservation records, and modifying the appropriate time to avoid inconvenience to
guest after entering the hotel (Longart, 2020). Reservation is a crtitical function which front
office department play in hotel by ascertaining the furture room occupancies so that future guest
cannot experience any kind of hassle while onboarding on given time.
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Reception
Greeting guests, answering guest enquiries, resolving guest issues, assisting check-in and
check-out of guests, loading and unloading luggage are duties performed by receptionist in
Savoy hotel. Maintaining clean, tidy and welcoming environment at the arrival of guest at
reception is primary objective of Savoy. Reception department is the first desk where guest
interact and they lead critical role in satifying guests needs and want by their nature of empathy
and customer service oriented.
Functions of front office department in resorts are:
Telephone operator
Resort is place of recreational and leisure time period and customer can enquire anytime
to get information about the offering, hence the vital function of front officer is to handel the
telepehone enquire of a resort. The responsibility of a person over here is to manage the
incoming and outgoing calls of guests as well as resort's calls also. Resport telephonic in charge
is responsible for talking politely on calls and fulfilling every requirement asked on call.
Front office cashier
This section supervises for updating guest bills, keeping up to date cash and credit
transactions and get them settled before guest departure (Ihsan and Alshibani, 2018). resort front
office cashier also ensures the timely clearance of pending payments and dues by guests after
taking services from them.
Functions of front office department in Motels are:
Providing information to the mortorist
In a Motel, an employee in the information section is expected to provide clear
information about Motel facilities and products, and must also know the events happening inside
the hotel that had a relationship with the guests (Priyangika, Perera and Wickremanayake
Karunaratne, 2020).
Arranging parking facility for arrived guests
Motels are mainly situated on busy roadside and the only trouble which guests are
expiercing is of parking, hence the critical function that front office department are playing in
hotel is arranging parking vacilties for the guests motor vehicles.
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