Importance of Housekeeping Department in a Selected Organisation

This document discusses the key roles of the housekeeping department in a selected organisation, the importance of forecasting linen stock and other guest supplies, the interrelationships between housekeeping and other key departments, the importance of scheduling maintenance or repair work, and the importance of security within the organisation. It provides insights into the responsibilities, structures, and coordination required for effective housekeeping operations.

Accor Hotel
This booklet is based on Accor hotel which is a multinational hospitality
industry along with headquarters in Paris, france.
Table of Contents
• Review the key roles found within the housekeeping department in a
selected organisation
◦ Assess the importance of forecasting linen stock and other guest
supplies to ensure sufficient supply to meet demand
◦ Importance of interrelationships between housekeeping and other
key departments
◦ Examine the importance of scheduling maintenance or repair work
to minimise disruption to guests
◦ Discuss the importance of security within a selected organisation

key roles of housekeeping department
Accor hotel has recently completed acquisition of Mantra Group along
with adding 134 properties under the Mantra. It has been done because of
their Housekeeping department using Ibis styles for providing services to
their customers so that better satisfaction can be provided to them. Some of
the responsibilities of Housekeeping department of London southwark hotel
are given as under:
 Housekeeping department is responsible for providing proper
guidance to their teammates for maintaining the services according
to Ibis styles so that goodwill of London Southwark hotel can be
maintained in front of the customers.
 Department is also providing better facilities along with
maintaining cleanliness and communicate with the guests in polite
manner so that better satisfaction can be provided to the customers.
 Department examine the daily accounts of cost and implement new
procedures of operating for enhancing the efficiencies of their
employees.
 Department is also following the policies, legal requirements and
conditions of firm and also providing the report of maintenance
problems to the management. Head of Department also ensures that
the staff members of all departments are well uniformed and
equipment which are used by them are working fine.
Housekeeping department of Southwark hotel London is using this structure
of housekeeping in their workplace:
As per this structure, housekeeping department is the head department who
have authority of taking decisions. While, Assistant housekeeping
department have responsibility to maintaining floor, front desk and cleaning
of rooms etc. As customer mainly prefers those hotel which is hygienic and
clean along with a modern design of Ibis styles. Therefore, housekeeping
department should perform their work in an effective or efficient manner so
that customers will highly attracted towards the services of firm.
Housekeeping department
Front
office
department
Laundry
department
Cleaning department

5
Importance of forecasting linen stock
Making ready visitor room and different places for guests is the principle obligation of housekeeping department so that visitors can feel comfort during their stay. For this cause, the
team members of housekeeping keeps some things or elements within the rooms and lavatories of guests. Some of the main elements along with their significance of Ibis styles are
given as under:
Guest supplies Importance
Bedding and Bedside Supplies These are essential in order that the consumer can sleep well. It includes bedsheets, bed, mattress
cowl, pillows and many others. at the side of the non-slip mats on one side of bed. also listing of
critical numbers at the side of a phone should be furnished to the clients.
Hospitality Tray These trays includes various components such as tea,coffee, sugar etc. which are provided to the
customers. As Accor is using Ibis style in their workplace therefore, they have to provide black or
white salt along with bread cutlets to their guests so that they can feed it in easy manner.
Bathroom attachments As per the ibis styles, shower, hand-held shower attachment, bath tubs along with hot cold water
mixer have to put by the staff members in bath rooms so that guests will feel good experience at
their stay. Some other things like toilet paper, holding device for the towel and soaps should be
putted in proper manner. So that, guests will feel ultimate experience of Ibis styles during their
stay.
Linen Stock As per the Ibis style, Housekeeping department have duty to provide some linen clothes in their
rooms so that visitors will feel ultimate experience in the hotel.
Vanity Tray This tray consists of some bottles of gel, shampoo, hair conditioners etc. which have to provided
by the housekeeping department to their visitors so that their bathing purpose can be completed in
effective manner.
These supplies should be provided through evaluating or forecasting the future demands. By performing forecasting, management of London Southwark hotel will be
able in keeping proper stock of linen and guest supplies. With the help of it, any shortage of linen stock will be not faced by them in the situation of heavy demand of
customers. If these services should be provided to the guests in effective manner then customer satisfaction will be high.

1
Importance of interrelationships between housekeeping and other key
departments
There are numerous departments inside the Accor hotel which goes for the
betterment of the employer. Housekeeping department is also a critical and
challenging department which performs various duties. This division have
liability of cleaning round 20 rooms according to shift. This division has
numerous roles which includes making ready beds, cleaning of the rooms
etc. The interrelation among the housekeeping and other divisions are
mentioned underneath:
Housekeeping and food and beverage department: Banquet,
restaurants and other food and beverages segments should be cleaned
properly and all staff members have to use clean and clear napkins in their
work so that customer's satisfaction during the meal will be ultimate.
Therefore, head of food and beverages department of Southwark hotel
London have duty to make interrelation between housekeeping department
so that cleanliness in the various segments of food and beverage department
can be done in an easy manner. Therefore, it can be said that interrelation of
both department are very necessary for providing quality services to the
guests.
Housekeeping and purchase department: Purchase department have duty to
manage all the products in proper manner like cleaning appliances,
stationary, bill books, inventory registers, guest supplies etc. Head of the
Purchase department have duty to make interrelation with housekeeping
departments so that required number of products or supplies can be
determined in proper manner which will ultimately leads to organisation in
providing better satisfaction to the visitors during their stay.
House keeping with HRM: Human resource department have
responsibility of managing the needs of human resources in a firm so that
work pressure can easily sort out by the organisation. It is very important for
the housekeeping department of Southwark hotel London to make
coordination with the HR managers so that if there is any need in the
housekeeping department then it can be fulfilled by the HR manager in
effective manner. Through hiring knowledgeable and experienced
employees, Housekeeping department will be able in providing effective
Importance of scheduling maintenance
Up-gradation of equipments and maintenance are considered as one of the main
thing in each hospitality industry that can influence the experience of guests in
positive or negative manner. In order to attract the customers, it is very important
for each hospitality sector to maintain all the equipments and facilities in proper
manner so that guests will feel pleasant stay in the hotel. Management of
Southwark hotel, London should provide first and best priority to the customers
and make effective arrangements for their stay period so that better feedbacks
can be gained by them in future period. Maintenance is also important for
keeping the interior of hotel's lobby in effective manner so that any difficulty will
be not faced by the customers at the time period of their stay. There are some
maintenance works according to IBIS style that should be considered by the
Hotel management are given as under:
 Routine maintenance- In this, Maintenance department have duty to
make proper focus on the various equipments so that if any
equipments will not work properly then it should be changed or
modified in effective manner. These kind of maintenance should be
performed by the maintenance department on regular basis so that
effective services can be provided to the customers at their stay
period.
 Preventive Maintenance- This type of maintenance is based on
proper functioning of specific equipments and in it, maintenance
department perform their duties for modifying the errors which are
occurring in a specific equipment so that rectifications can be done
through preventive maintenance. This kind of maintenance should be
performed when management of a hotel feels that equipments are not
working properly.
 Scheduled Maintenance – Under this type, maintenance department
have to perform their duties on a formal work order. In it, formal work
orders can be defined as the communication which is done between the
housekeeping department with the maintenance department. This type
of maintenance are performed on a specific time frame in which if any
error will be found then it will be rectified and not identified then they
will be send OK tested report to the housekeeping department.

Scheduled maintenance and repair work is important for an organisation
such as Accor hotels in eliminating the unexpected situations and incidents
which can negatively impact the customer and brand image of the hotel. The
hotel can determine the weak areas through the maintenance which then can
be improved or repaired for avoiding any dangerous situation.
Some of the example of maintenance works which are performed by the
Maintenance department of Southwark hotel, London are given as under:
Carpentry and furniture maintenance : Carpentry or furniture repairing
works will encourage the management of Southwark hotel in building brand
image of Accorr hotel in front of customers. This work consist of bed
repairing, chair repairing, desk repairing etc.
Plumbing and electrical systems : These can be determined as the main
elements which encourage the employees or guests of hotel in performing
better at their stay period. This will also helps the managers in understanding
and analysing the maintenance needs. Regular monitoring or inspecting of
these systems should be done on the regular basis so that difficulties can be
identified or resolved in easy manner.
Importance of security within the Accorr hotel
Accor hotel is re-known hospitality business which performs its duties at large
level in hospitality industry and provide lodging facilities across the world. As
the management of hotel have a long time experience in this sector therefore,
they have duty to provide better satisfaction to their customers so that brand
image of firm can be maintained in the marketplace. Security of staff and
employees is most important element that should be considered by the
management so that any hinder or restrictions can't be faced by them in any
nation. There are numerous number of customers who regularly visits and
stay in the hotel therefore, management have duty to consider their safety
aspects so that any wrong message can't be provided in the society. There are
two kinds of security aspects which should be considered by the management
of Southwark hotel while they providing accommodation services to their
guests, are given as under:
 Safety and security of a person- It can be defined in two ways, first
one is security of staff members and the other one is safety of guests.
For staff of the organisation, management should follow all the rules
and regulations like Health and safety act, 1971 which is formed by
UK government and use all safety equipments like fire exit,
extinguisher, alarm etc. so that positive work environment can be
provided to them. Management should also use Biometric system at
the entrance of hotel so that without thumb impression any employee
of firm will not entered in the hotel premises. Lockers should be
provided to the employees so that their things can be kept as safe in
the hotel premises. Putting of CCTV cameras will be helpful for
monitoring on the outsiders. Other facilities like smart card locking
system, off-on light system with the room keys will be helpful in
providing ultimate experience to the guests at their stay time in hotel
premises.

 Safety and security of system- Operations are operated by means of the use
of distinctive equipment’s and structures. They should be examined by the
hotel staff so that defects can be detected without problems and replacements
are carried out for irrelevant devices. Sensors, imperative air con systems,
hearth extinguishers, biometric system, gate lock systems of every and each
floor should be up to date and ready to use. In addition to this, management
of hotel can also increase protection of their guests via key card locks,
security guards, fire alarms, emergency strength, worker photo id, in-room
safes, visitor elevators and many more things. Front office department should
register proper information of their guests and ensure about their
identification through examine their identity cards. Making personal
information of guests can be helpful in providing ultimate experience to the
guests at the hotel.
The security is necessary in the hospitality firms for ensuring that the
activities of hotel are going in desired way. Through the security, hotel can
ensure the privacy and safety of the customers staying in the hotel which will
also ensure their satisfaction. Also the hotel can keep an eye on th unethical
activities going on in the hotel such as theft, etc.