Managing Accommodation Services at Hilton Hotel

This report discusses the role of front office, housekeeping, facilities, and security departments in providing quality accommodation services at Hilton Hotel. It explores the importance of forecasting linen stock, scheduling maintenance, and communication between departments. The report also highlights the significance of overall guest satisfaction and the interrelationship between different departments. The research aims to provide insights into the management of accommodation services and the strategies employed by Hilton Hotel to ensure customer satisfaction.

Managing Accommodation
Services

Table of Content
INTRODUCTION................................................................................................................................3
PART 1 IN PPT....................................................................................................................................3
PART 2..................................................................................................................................................3
Function of front office with reference to types of accommodation services..................................3
Roles of housing department ..........................................................................................................4
Importance of forecasting linen stock and other guest’s supplies...................................................5
Relationship between housekeeping department and other departments to provide quality
accommodation services..................................................................................................................5
Importance of scheduling maintenance and repair work to minimise disruption of guests............6
Importance of security.....................................................................................................................6
Role of maintenance within accommodation services in ensuring overall guests satisfaction.......7
Importance of communication between housekeeping and facilities departments for providing
quality accommodation services that meet overall guest satisfaction,............................................7
CONCLUSION....................................................................................................................................8
REFRENCES.......................................................................................................................................9

INTRODUCTION
Managing accommodation services can be understood as one of the most essential sector
within hospitality industry where it aims to serve consumers with varied range of exclusive services
ranging from staying facilities, dining in and also luxury facilities based on customer’s
requirements. Hilton hotel is one of the best international hospitality brand name having best royal
accommodation services, large number of rooms and dining facilities, with wide consumer
goodwill. The report will provide detailed research on role of front office department within
accommodation services, contribution of housekeeping departments to provide accommodation
services. The research will be discussing role of facilities and security in accommodation services
at Hilton hotel for fundamental diverse growth scope to generate revenue targets and consumer’s
goodwill on varied range of performance horizons. Report will also propose analysis of importance
in maintaining inventory forecasting by housekeeping departments at hotel for guests and also to
potentially generate smarter range of accommodation services.
PART 1 IN PPT
PART 2
Function of front office with reference to types of accommodation services
Front office at Hilton hotel is responsible for creating first hand impression hospitality
services regarding the level of services, facilitating advanced accommodation services and
answering enquires, directing queries to correct personnel. Front office is responsible for sale of
office rooms through systematic method of reservations with duty to reserve, receive systematic
method of flow for allocating rooms to guests.
 The front office also focusses to serve developed luxury customised hospitality services,
maintains data base of guest’s information and holds accountability for overall record
keeping within all rooms booking facilities. Front office refers to front desk and reception
arena or core operations departments at Hilton hotel where it is also most appropriate
department and also maintains records of sales, marketing, housekeeping and primarily
checks accommodation services (Grader and et.al, 2020).
 Front office is the public face and image maker of hotel where it also provides direct stay
facilities with varied accommodation, food and beverage and accounts, receives payments
from guests. It deals with office staff by delivering information’s received form customers
and then passes this on various departments, contact with marketing or sales departments

behalf of guests which enables Hilton hotel to attain competent goodwill factors on varied
strength.
Roles of housing department
Housekeeping department plays very essential role within accommodation services for
ensuring high standards of cleanliness and regularity of all maintenance facilities so that guests
experience welcoming atmosphere and courteous stay. Housekeeping department generates
advanced work growth domains on which there is role to maintain floral decorations, landscaped
areas at hotel and coordinates renovation and refurnishing, with consultation to management.
 Housing department provides lineman rooms, restaurants and conference venues and health
clubs in hotel to maintain proper inventory and stock. Catering to varied quandary
requirements of hotel linen and staff uniforms, guests clothing enables Hilton hotel for
serving guests with best facilities.
 Housing department also inform staff about procedures and policies for hygienic cleaning of
all rooms and managing procedures with proper trained staff (Bade, Aching and Papadakos,
2021). It also focuses on managing HR concerns such as turnover rates, recruitments and
selection, training for effective customer’s goodwill development. Financial management
tasks such as setting and adhering to budget generates new advanced scale Housing
department structure, which reaches to Hilton hotel benchmarks.
 Managing a multicultural team also holds specific advanced role for addressing varied scale
functional diversity within hospitality services and generate new goodwill development for
imperative varied scale revenue growth. Housekeeping services also ensures customers’
demands are met within accommodation services at rooms, maintain proper determining
pace into wider competent scale which generate profound goodwill benchmarks on longer
run.
Importance of forecasting linen stock and other guest’s supplies
Linens are the highly essential recycled items under housekeeping executive responsibilities
aspects where the second highest costs are related to its proper inventory management within
department where policies, standards of hygiene need to be strongly followed. It can be analysed
that executive housekeeper has role of forecasting linen stock and other guests supplies at hotel
where working assets, replacement of linen inventories is taken care (Truong, Dang-Pham, and
Nahomi, 2020).
 Forecasting of linen stock is vital resource for hotel as guests prefer clean crisp linen, with

proper hygienic which enables to enjoy best comfortable experience and keeping check of
linen stock is high priority at Hilton hotel. Incorrect linen assortment planning and allocation
of increased linen purchases may result in increased management cost which weakens
management cost and goodwill on profound scenarios.
 Forecasting is process of making productive predictions at hospitality services for the varied
range of future based services goals formed on analysis done within past and present data,
and accurate analysis of all inventory. Accommodation providers like hotel utilise
forecasting for budget development, analysis of expenses within upcoming periods which is
typically based on project demand and services for customer’s goodwill (Ye and Law, 2021).
Relationship between housekeeping department and other departments to provide quality
accommodation services
The relationship between housekeeping department and other department plays strong role
in generating essential functional varied growth with varied range of quality aspects that generates
wider dynamic growth effectively on longer time frame. Housekeeping department in Hilton hotel
generates satisfaction towards guests and is like centre of wheel maintaining close contacts directly
or indirectly with various major departments at hotel.
 Ultimate aim of correlation between housekeeping and other departments is to provide
guests comfortable experience and courteous, where it provides economic and productive
effective growth for wider scale resourceful services. (Elsharnouby and Elbanna, 2021).
Hilton hotel serves customers with best accommodation, hospitality services where
departments have synergies advance focused on generating specific diverse range of
functional determinants.
 There shall be strong interdepartmental liaison between various housekeeping departments
which is essential for formation of strong goodwill where Hilton has varied detailed working
scenarios which gives high growth in revenue targets actively. Housekeeping department
head communicates to subordinates which enhances cooperation and flexibility of effective
performance horizons within overall success of hotel goodwill. It generates cooperation and
flexibility of working actions with departments on varied efficacy domains where proper
executive benchmarks generate stable new dynamic growth towards vision oriented
evolvement scenarios on longer stable growth.
Importance of scheduling maintenance and repair work to minimise disruption of guests
The importance of scheduling maintenance and repair work can be understood as one of the

widely crucial aspect which minimises disruption of guests and also keenly gives varied growth to
new targets within performance domains. Hilton hotel serves customers and all potential guests with
best accommodation and hospitality services where there has been dynamic evolvement seen in
recent periods with best luxury rooms, highly exclusive services catering to wide competent
imperative new advanced services (Chang and Li, 2021).
 By scheduling maintenance and repair work there is specific wide reduction in minimised
disruption of guests which keenly generates specific varied goal formed on wide new
determined aspects for scaled productive new efficiency horizons. The management
departments at HILTON hotel serves consumers with fast productive functional scale
advanced new edged services where, ensuring higher standards of cleanliness creates
welcoming atmospheres.
 Scheduling maintenance requires expertise form hotel crews and planning success further
where there is need of varied scope which depends on size aspects of various services
planned. The role of hotel maintenance department is to also ensure that all facilities and
equipment’s are conditioned in smooth functional formats with reduced aspects of risk
factors.
Importance of security
The importance of security at Hilton hotel can be understood to be widely focusing on
competent investments on advanced control systems, protecting consumer’s data base records and
form new guest’s safety standards variably. By practically implementing productive diversity and
aspects of security development there has been wide growth analysed within competent new
domains on which functional scale targets of brand goodwill are enhanced. (Beckman and Kasson,
2021). Accommodation services generates new varied positional positive shift of working
innovation in rapid technological usage where security check holds new competent goodwill.
Security comes with varied pace of innovative business positional goals where Hilton as one of the
prominent brand name has been actively heading on reaching best guests facilities, when it comes to
security compliance parameters.
Role of maintenance within accommodation services in ensuring overall guests satisfaction
The role of maintenance within accommodation services at Hilton hotel can be understood
as widely essential and dynamically growing as one of the widely integral aspect for gaining guests
satisfaction on new functional aspects. To increase new scale varied determining pace of
maintenance Hilton hotel as one of the best hospitality brand within industry has been competitively

raising on varied functional scenarios. The maintenance departments have strong diverse role to
play within departments to raise on ensuring overall guests satisfaction for viable new connective
goals actively, with varied paradigms to effectively pace up revenue targets (ACCOMMODATION
MANAGEMENT – AN IMPORTANT ROLE IN HOSPITALITY BUSINESS, 2016). Engineers
and technicians have role to work on maintenance within accommodation services, ensure overall
guests satisfaction horizons and generate new focused goals for varied effective new yielding
synergies.
Importance of communication between housekeeping and facilities departments for providing
quality accommodation services that meet overall guest satisfaction,
Communication plays wide strong role in enhancing communication between housekeeping
and facilities departments for providing quality accommodation services, that meets overall guest’s
satisfaction as it enriches new advanced working standards imperatively on larger levels. There
shall be effective usage of communication where leaders of various housekeeping, facilities
departments need to make sure that quality accommodation services are being delivered to
customers and probable guests for generating new advanced goodwill standards, revenue goals
actively. The communication channels shall be formed strategically as per new scale work horizons
on which varied usage of best communication skills need to be monitored. Hilton hotel
housekeeping and facilities department has to focus on serving guests with definite new competent
hospitality services and enlarge new evident scaled up services. Guests satisfaction is widely
correlated with strong viable communication networks among employees and management to
deliver best results. (Aim ilia, 2021).
CONCLUSION
Hilton hotel being the best brand within hospitality industry serves guests with best
accommodation services, rooms and luxury stay in facilities where advanced new scale perspectives
have been evocatively growing in recent era. Report has concluded. Hilton hotel serves customers
with best advanced range of hospitality industry services, where above report has analysed role of
front office widely essential as they serve consumers on first hand while booking rooms and
services. The most essential interrelationship lies between housekeeping, front office and
maintenance where Hilton hotel makes sure there lies effective working performance horizons
intact. The research in report has also concluded further housekeeping department services in
providing effective accommodation services, where communication and interrelation between

various departments is crucial. Facilities and securities plays strong role in delivering
accommodation services with best scale dynamic growth in structure and also to enhance new
technical viable growth. Report also concludes maintenance and repair work minimises disruption
of guests in longer scale working horizons for developing effective working parameters of varied
revenue growth periods.
REFRENCES
Books and Journals
Aim ilia, V., 2021. Developments and Challenges in the Greek Hospitality Sector for Economic
Tourism Growth: The Case of Boutique Hotels. In Strategies in Sustainable Tourism,
Economic Growth and Clean Energy (pp. 197-210). Springer, Cham.
Beckman, M. and Kasson, J., 2021. The Importance of the Hospitality Sector in Integrating Foreign-
Born Individuals in Sweden. In Regional Science Perspectives on Tourism and
Hospitality (pp. 79-100). Springer, Cham.
Bade, S., Ochieng, E.,and Papadaki, M., 2021. Technological, organisational and environmental
determinants of smart contracts adoption: UK construction sector
viewpoint. Construction Management and Economics. 39(1). pp.36-54.
Chang, C. and Li, S., 2021. Study of Price Determinants of Sharing Economy-Based
Accommodation Services: Evidence from Airbnb. com. Journal of Theoretical and
Applied Electronic Commerce Research. 16(4). pp.584-601.
Elsharnouby, T.H. and Elbanna, S., 2021. Change or perish: examining the role of human capital
and dynamic marketing capabilities in the hospitality sector. Tourism Management. 82.
p.104184.
Ghaderi, Z., and et.al, 2020. Managers’ perceptions of the adaptive reuse of heritage buildings as
boutique hotels: insights from Iran. Journal of Heritage Tourism. 15(6). pp.696-708.
Truong, N., Dang-Pham, D., and Nkhoma, M., 2020. Exploring the Impact of Innovativeness of
Hospitality Service Operation on Customer Satisfaction. Operations and Supply Chain
Management: An International Journal. 13(3). pp.307-319.
Ye, H. and Law, R., 2021. Impact of COVID-19 on hospitality and tourism education: a case study
of Hong Kong. Journal of Teaching in Travel & Tourism, pp.1-9.
Online
ACCOMMODATION MANAGEMENT – AN IMPORTANT ROLE IN HOSPITALITY
BUSINESS, 2016 [Online]. Available
through:<https://inurture.co.in/blogs/accommodation-management-an-important-role-
in-hospitality-business/>