Managing Accommodation Services at Hilton Hotel

Managing Accommodation
Services

Table of Content
INTRODUCTION................................................................................................................................3
PART 1 IN PPT....................................................................................................................................3
PART 2..................................................................................................................................................3
Function of front office with reference to types of accommodation services..................................3
Roles of housing department ..........................................................................................................4
Importance of forecasting linen stock and other guest’s supplies...................................................5
Relationship between housekeeping department and other departments to provide quality
accommodation services..................................................................................................................5
Importance of scheduling maintenance and repair work to minimise disruption of guests............6
Importance of security.....................................................................................................................6
Role of maintenance within accommodation services in ensuring overall guests satisfaction.......7
Importance of communication between housekeeping and facilities departments for providing
quality accommodation services that meet overall guest satisfaction,............................................7
CONCLUSION....................................................................................................................................8
REFRENCES.......................................................................................................................................9

INTRODUCTION
Managing accommodation services can be understood as one of the most essential sector
within hospitality industry where it aims to serve consumers with varied range of exclusive services
ranging from staying facilities, dining in and also luxury facilities based on customer’s
requirements. Hilton hotel is one of the best international hospitality brand name having best royal
accommodation services, large number of rooms and dining facilities, with wide consumer
goodwill. The report will provide detailed research on role of front office department within
accommodation services, contribution of housekeeping departments to provide accommodation
services. The research will be discussing role of facilities and security in accommodation services
at Hilton hotel for fundamental diverse growth scope to generate revenue targets and consumer’s
goodwill on varied range of performance horizons. Report will also propose analysis of importance
in maintaining inventory forecasting by housekeeping departments at hotel for guests and also to
potentially generate smarter range of accommodation services.
PART 1 IN PPT
PART 2
Function of front office with reference to types of accommodation services
Front office at Hilton hotel is responsible for creating first hand impression hospitality
services regarding the level of services, facilitating advanced accommodation services and
answering enquires, directing queries to correct personnel. Front office is responsible for sale of
office rooms through systematic method of reservations with duty to reserve, receive systematic
method of flow for allocating rooms to guests.
 The front office also focusses to serve developed luxury customised hospitality services,
maintains data base of guest’s information and holds accountability for overall record
keeping within all rooms booking facilities. Front office refers to front desk and reception
arena or core operations departments at Hilton hotel where it is also most appropriate
department and also maintains records of sales, marketing, housekeeping and primarily
checks accommodation services (Grader and et.al, 2020).
 Front office is the public face and image maker of hotel where it also provides direct stay
facilities with varied accommodation, food and beverage and accounts, receives payments
from guests. It deals with office staff by delivering information’s received form customers
and then passes this on various departments, contact with marketing or sales departments