Managing Accommodation Services

This presentation provides insights into managing accommodation services in the hospitality industry. It covers the role of grading and classification system, functions of front office, and strategies for satisfying customer needs and preferences. Learn how to make appropriate plans for sustaining in the market and increasing customer satisfaction.

Managing
accommodation
services

Table of content
 Introduction
 Role of grading, classification system
 Functions of front office
 Conclusion
 References

INTRODUCTION
Accommodation services is related with making plans and strategies for
satisfying the unlimited need and preferences of the customers.
Management of the accommodation services is very much essential of
the organisations in hospitality industry. As with the help of this
overall satisfaction level of the customers and visitors can be
increased. The competition level in Hospitality industry is very high,
so it becomes essential for organisations to make appropriate plans for
sustaining in the market for longer period of time(Abbott and Lewry,
2010).

Role of grading and classification
system
The need and preferences of every visitor and guest is very much
different from one another. For example- if the online review of
Travelogue is positive on Trip advisor than large number of
customers can be attracted. While on the other hand if the reviews is
negative than visitors would not even like to enter the lobby of
Travelogue. Benchmarks related to grading, classification and online
review of hotel is discussed below-

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Basis Description Examples
Essential Every type of customers looks for
some of the essential services which
can enhance the experience in
positive manner. These generally
include- clean and hygienic room,
cooperative staff, etc. Visitors also
looks for comfortable bed so that
they can relax and enjoy the stay.
Clean and
hygienic
room,
cooperative
staff
members,
comfortable
bed and
pillow, etc.

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Basic The basic need and demand of visitors in
Travelogue must be fullfilled in a
efficient manner(Baines and Lightfoot,
2013). These can include- preference
regarding meal, complementary
services,etc. Management of the hotel can
ask the customer about their exact need
and preferences. Appropriate and
attractive lighting facilities in the
premises of hotel and room must be
provided to customers. So that they do
not face any problem during their stay.
Water and
light
facilities,
on time
customer
service,
etc.

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Nice-to-have Large number of customers in
Travelogue can be attracted if
guest are welcomed with a
cheerful smile by every
employee of the hotel. It lays a
positive impact on guest because
their preferences will be taken
into consideration(Brunner-
Sperdin, Peters and Strobl,
2012.).
Welcome
with
cheerful
smile , Wi-
Fi , laundry
facilities,
etc.

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Luxury It is very much essential for the
management of Travelogue to
provide luxurious facilities to
its visitors. These generally
include- appropriate safety and
security facilities to every guest.
Especial consideration can be
given to female guest. Different
plans and policies can be made
for female guest regarding their
safety.
Luxurious facilities
which can be
provided to
customers of
Travelogue basically
include-
entertainment
facilities, spa,
security to female
guest, etc. various
other luxurious
facilities can also be
provided to potential
customers.

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Hyper-luxury Travelogue can also make plans and
strategies for providing hyper-luxury
facilities to its potential customers(Daly
and et. al., 2010). If the guest are tired than
hotel management can make different set
of plans for enhancing their experience.
Focus can be emphasised on reducing
unnecessary wastage of time in check in
and check out process. Facilities of golf
course can also be provided to
customers.
These
generally
include- golf
course facility,
personal
kitchen
equipments
for the
preparation of
beverage as
per their need,
etc.

Functions of front office
Front office department is also known as the
reception area where the guests are greeted and
welcomed just after their arrival. Some of the
major departments in front office are discussed
below-

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Sections of Front
office
Description Equipment
Reservation The work of this department
is to handle and manage
reservations of visitors
related to accommodation.
Reservation department
interacts with the guest so
that their actual need and
preferences regarding the
availability of room can be
known(Noe and et. al.,
2017). Interaction is
basically done with
potential guest for the
fulfilment of need and
wants.
The major equipments provided to
reservation department includes
telephone facilities for the guest and
staff members so their queries and
problems can be solved.
Reservation department aims at
answering the phone calls of guest
within limited period of time. This
is majorly done to reduce necessary
wastage of time. Focus can also be
emphasised on answering the phone
calls at low pitch so that customers
do not get offended.

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Reception This type of department
also works with the motive
of increasing and enhancing
satisfaction level of
customers. The work of
reception department is to
keep record of guests so that
better services can be
provided to them as per
their needs and wants.
Allotment of rooms to
guests as per their
requirements is also done
by staff members of
reception department. Major
focus of this department is
to enhance the satisfaction
level of potential
customers(Sánchez-Ollero,
García-Pozo and
Marchante-Mera, 2014).
The major equipments used by
reception department basically
includes- computers, fax machines,
telephones, printer, etc. With the
help of these equipments vital
information of potential guest are
transferred from one department to
another. Problems and doubts of
customers are also solved by using
these equipments in a proper and
systematic manner. Records of
every guest is maintained properly
so that work of other departments is
not negatively affected in
Travelogue.

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Concierge The major work of this
department and employees
is to assist the visitors as
per their need and
preferences. There work is
also related with the safety
and security of guests
visiting Travelogue hotel.
By doing this plans and
strategies are made for the
overall satisfaction of
potential customers. This
type of work can is
basically done by night
guards of Travelogue.
They ensures that visitors
are safe and secure so that
their experienced level is
enhanced.
The major equipments used by these
type of employees in Travelogue mainly
includes- carrying the luggage of
visitors, providing them guidance as per
their needs and requirements. The
employees of this department also
ensures that guest reach to their
destination safely and securely.

CONCLUSION
From the above given report it has been concluded that if the
management of hotel is successful in making appropriate
plans for accommodation services than growth and
profitability can be easily attained. With the help of proper
accommodation services needs of potential customers can
be easily fulfilled in a efficient manner.

REFERENCES
Books and Journals
Abbott, P. and Lewry, S., 2010. Front office. Routledge.
Artto, K., and et. al., 2011. The integrative role of the project
management office in the front end of innovation. International
Journal of Project Management. 29(4). pp.408-421.
Baines, T. and W. Lightfoot, H., 2013. Servitization of the
manufacturing firm: Exploring the operations practices and
technologies that deliver advanced services. International Journal
of Operations & Production Management. 34(1). pp.2-35.