Managing Accommodation Services

This presentation provides an overview of managing accommodation services in the travel and tourism industry. It covers topics such as the quantity of hotels in the UK, different forms of ownership, advantages and disadvantages, and more.

Managing Accommodation
services

Cover Content
 Introduction
 Quantity of one, two, three, four and five star hotels in United
Kingdom
 Number of hotels in the UK compared to other major countries
 Quantity of hotels with more bedrooms
 Number of hotels compared with number of B&Bs in United Kingdom
 Different forms of ownership
 Advantage And Disadvantage
 Identifying grading classification system and online review
 Front Office Function
 Key roles within front office department
 Conclusion
 References

Introduction
 In today's context accommodation is one of the largest sector in travel
and tourism industry.
 It is providing wide range of services to customer's within a dynamic
and diversified sector.
 Hospitality is a wider field which involves loading, transportation,
travelling and food as it emphasis more on customers safety needs and
wants as per requirements.

Quantity of one, two, three, four and five star
hotels in United Kingdom
Category of Hotels Quantity
1 star 7981
2 star 8382
3 star 10878
4 star 9369
5 star 8390
Total 45000

Number of hotels in the UK compared to other
major countries.
Places Number of hotels
United Kingdom 45000
USA 7117
Malaysia 7351
Thailand 4219
Russia 5000

Table 3: Quantity of hotels with more
bedrooms
Number of Rooms Number of Hotels
0-100 6
101-200 7
101-300 7
More than 300 4

Table 4: Number of hotels compared with
number of B&Bs in United Kingdom
Particular Total number
Hotels in UK 45000
B&Bs (Bed and breakfast) 25000

Different forms of ownership
Types of ownership Description Advantages
Limited Company In Limited Company shareholders are given rights in order to provide
valuable suggestion on board meetings as well as play effective role in
tacking decision for an respective organisation. Moreover, Crowne Plaza
is registered under limited company and management function has divided
on the basis of specific department in order to achieve goals and objectives
respectively.
Herein, main advantage Crowne Plaza is that it
can raise fund from the open market in the
form of shares and debenture in competitive
marketplace.
Sole Trader Sole trade business are refer to those business which as been owned and
controlled by an individual. Additionally, all the decisions are taken by
the individual himself.
In case of sole traders the main advantage of
this type of business is that all profits are
belongs to one persons whole is owner of an
organisation. Moreover, there are so such
distribution with other members or employee
of an organisation. Hence, an individual is a
person who take decision of all operation and
business function as well as make policies and
procedures for future growth of business in an
effective manner.

Advantage And Disadvantage
Method of Purchase Advantages Disadvantages
Bank Loan Bank Loan is one of the main main
advantage is that faced by Crowne
Plaza in expanding its business with
the help of bank loan.
Moreover, it creates liability for the
respective organisation as it have to
pay interest and if it does not paid
than fine can be imposed to an
organisation which is being abided by
banks rules and regulation.
Joint Purchase with
friends/family/business associates
Herein main advantage is that there
are various sources through which
they can arrange funds which usually
involves family, friends, business
associates etc.
Moreover, in such case there are
many chances of disputes which can
arise among various persons who
involve in the business of corporation
in investing funds for such business
operation. Thus, it is the main reason
that profit cannot be distributed and
thus, it is the main disadvantage for
such business.

Identifying grading classification system and
online review
 Essential: In hospitality industry there are some services that are
essential in satisfying customer's needs and wants in order to attain
greater customer loyalty.
 Basic: In an organisation there are various services and facilities which
are necessary to provide to its customer's in order to satisfy them as per
their needs and preferences.
 Nice to have: In order to attract large number of customers an
organisation need make a happy place for customer's.
 Luxury: In hospitality industry, organisation emphasis to provide best
quality of services so that customer's feel happy while having staff in
hotel.
 Hyper-luxury: In context to hospitality industry, there are are services
which are beyond expectations of customer's needs and preference such
as gym and bar facilities.

Front Office Function
 Telephone: In hospitality industry there are certain facilities that are
very essential in order to provide and collect information.
 Printer: The managers of Crowne Plaza are using printing facilities in
order to provide relevant information that is help in managing proper
documentation of their guest.
 Computer: The managers of Crowne Plaza are using advance
technologies so that relevant information can be maintained as well as
provided to its customer's.

Key roles within front office department
 As per the case scenario, it has been concluded that that managers of
Crowne plaza are facing various issues and problems such as reducing
cost from its front office.
 It has been assumed that front office position should be shifted to
another efficient person so that cost cannot be deducted.

Conclusion
 From the above discussion it has been concluded that hospitality
industry is focused to improve their quality of services so that more
number of customer's can attract towards it.
 This industry provide accommodation services to its guest and so that
their need and preference can be satisfied accordingly.

References
 Bigby, C., 2012. Social inclusion and people with intellectual disability
and challenging behaviour: A systematic review. Journal of Intellectual
and Developmental Disability. 37(4). pp.360-374.
 Brown, L. and Osborne, S. P., 2013. Risk and innovation: Towards a
framework for risk governance in public services. Public Management
Review. 15(2). pp.186-208.