Managing Accommodation Services (Part-1)

This presentation provides an overview of managing accommodation services, including the scale and size of the industry, different forms of ownership, the role of grading, functions of the front office, and key roles within the industry.

MANAGING
ACCOMDATION
SERVICES
(Part-1)

Table of Content
• Introduction
• Scale and Size
• Forms of Ownership
• Role of Grading
• Functions of Font Office
• Key roles
• Conclusion
• References

INTRODUCTION
Accommodation services refers to all the requirements provided
by hotels so that they can stay at their places in exchange of
money (Killaspy and et. al., 2016). Accommodation sector is an
essential part of the tourism industry as it provides pleasure and
inconvenience to potential customers.

Scale and size of the accommodation
services
The Hospitality industry is one of the fastest growing and vast
industries in the world. It is known for its good quality services
that they offer to the customers as well as to the employees (Droli
and et. al., 2014). The accommodation and food and beverage
services are included in the Hospitality Industry.

Theme 1: Number of Hotels in Different
Regions in UK
Places Number of Hotels
Scotland 54
Northern Ireland 3
Wales 24
England 427
Scotland Northern Ireland Wales England
0
100
200
300
400
500
54
3 24
427
Number of Hotels

Theme 2: Number of Hotels within
London (2016)
Categories of Hotels Number of Hotels
Deluxe 44
Super Deluxe 29
International Deluxe 20
First Class 33
Business Class 15
Deluxe
Super Deluxe
International Deluxe
First Class
Business Class
0
10
20
30
40
50 44
29
20
33
15 Number of Hotels

Theme 3: Number of Rooms in Super
Deluxe Hotels of UK
Number of Rooms Year
80.4 2012
81.2 2013
79.8 2014
78.7 2015
81.5 2016
1 2 3 4 5
0%
20%
40%
60%
80%
100%
80.4 81.2 79.8 78.7 81.5
2012 2013 2014 2015 2016 Year
Number of Rooms

Different forms of ownership in
accommodation services
Ownership Description Advantage Disadvantage
Sole Trader It is type of
ownership in
which whole
business is owned
by a single
individual and
every decision is
taken by that
person only
(Tussyadiah, 2016).
Owner will have
full power while
taking decision
related to its
business.
Moreover, all the
profits earned by
the business is
owner's net
income.
In other hand,
liability is bear by
the owner only.

Continue
Limited
company
It refers to a
business in which
owner and its firm
is a separate entity
and both are not
entitled to each
other loss or profit.
Due to separate
entity, owner is
not entitled to any
kind of losses
which is faced or
bear by company.
Besides this, tax is
deducted on the
profit with less
interest rate as
compare to others.
All the information
of the company will
be placed in a public
domain which means
that their competitors
and third party can
analyse their private
information.

Continue
Partnershi
p
In this, two or
more than two
people of group
of people come
together to start
a new business
with the aim of
acquiring profit
which will
enhance their
financial
conditions.
Liability of the
business is
share between
the partners
which leads to
less financial
risk to owner
(Common, Flynn and
Mellon, 2016).
Liability of the business
ends at the time of death
of the partner. Moreover,
owner will be liable for
the business no matter
they have left the
company or not.

Continue
Purchase
Method
Advantages Disadvantage
Franchisee Brand image of other company
helps them to sell their product
will higher frequency.
High amount of funds is
required by the owner to start
their business.
Bank Loan It can be easily available to the
company which assist them for
smooth flowing of business (Sanz-
Blas, Ruiz-Mafé and Perez, 2014) .
Due to high rate of interest,
owner have to pay more than
what they got in the starting.
Cash purchase No extra transaction fees will be
incur at the time of cash
purchase which turns out as a
profit for company.
There is always a high threat
of security at the time of
using it. For example, theft,
robbery etc.

Role of grading, classifications system
and online review
Basis Description Examples
Essenti
als
It is a type of requirement which is required
by the customers to have in their hotel so
that their stay wont faced any obstacle.
Rooms, hygiene,
wash rooms etc.
Basic These are a type of facilities which is must
for hotel to have in their operations so that
customers needs and demands would be
satisfied though hotel charges for the extra
services provided to them.
Food ,
housekeeping,
room service.
Nice-
to-have
All these requirement makes the customer
experience engagement higher which also
generates higher profitability for hotel.
Wi-Fi, swimming
pool, television
etc.

Continue
Luxu
ry
Hotels provided different types of
services which is not usually
provided by other hotels. Main
motto of this is to make the
environment home friendly while
concentrating on lavish and leisure
travel.
Spa, gym,
luxurious
cars,
restaurant,
banquets
hall for
marriage
etc.
Hype
r-
luxur
y
This type of hotel provides value
for the money customer is willingly
to exchange with services. Price
quality ratio is high in this (Buhalis and
Amaranggana, 2015) .
Suites,
functions
within hotel,
spa,
massage
etc.

Functions of front office in
accommodation services
 Cash bill
 Information desk
 Reception

Key roles with front office department
Position Number of Persons
Front Office Manager 1
Reservations Manager 1
Reservations Clerk 3
Check-in Desk Manager 1
Check-in Desk Clerk 2
Check-in Desk Night Clerk 1
Guest Services Manager 1
Guest Services Assistant 3
Concierge 1
Porter (Bell-Hop) 3
Night Porter 1

CONCLUSION
From the above report it can be concluded that hotel should
provide high quality of services to their customers as then only
their experience would be enhanced which leads to favourable
reviews on the online platform. Favourable reviews of hotel
heighten footfalls to a certain level.

Gantt Chart and Project Plan
Gantt chart is a type of bar chart used by
project manager of company or
researcher to find out starting and
finish time for completion of research
activities. It is more suitable and useful
graphical presentation tool for
researcher to complete all activities in
well-planed manner.

References
Abramova and et. al., 2015, April. Understanding the Sharing Economy: The
Role of Response to Negative Reviews in the Peer-to-peer
Accommodation Sharing Network. In ECIS.
Barrera, R.B. and Carrión, G.C., 2014. Simultaneous measurement of quality
in different online services. The Service Industries Journal.34(2).
pp.123-144.
Buhalis, D. and Amaranggana, A., 2015. Smart tourism destinations
enhancing tourism experience through personalisation of services. In
Information and communication technologies in tourism 2015 (pp. 377-
389). Springer, Cham.

THANK-YOU