Managing Accommodation Services- Assignment

Added on - Dec 2020

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Managing Accommodation
Services
Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Scale and size of accommodation services found within hospitality industry......................1
P2. Different form of ownership available to accommodation services.....................................5
P3. Role that grading classification system and online review site play while potential client
look for and book accommodation..............................................................................................7
TASK 2..........................................................................................................................................12
P4. Function of front office in accommodation services..........................................................12
Front Office in Accommodation Services.................................................................................12
P5. Key roles within the front office department for selected organisation..............................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
.......................................................................................................................................................17
INTRODUCTION
Hotel industry is considered as a most competitive sector which involve number of
players that offer innovative services in order to cater need of customer more effectively. For
achieving competitive advantage, it is very essential for players to manage their accommodation
services to keep its customer satisfied (Baltescu, 2015). Marriott hotel is an international brand
which provide accommodation related services to customers worldwide by maintaining a range
ofhotelsthroughoutseveralgeographicallocation.Thisreportconsistsoftypeof
accommodation services within hospitality industry along with the role performed by front office
department.
TASK 1
P1. Scale and size of accommodation services found within hospitality industry
Hospitality industry is one of the most competitive sectors that includes number of
players operating their business and providing services to the customers in a more innovative
way to achieve competitive advantage. These businesses are consisting of different size as well
as scale but performing their operation very effectively in order to achieve sustainability
(SUMMARY OF FIVE YEAR PERFORMANCE,2017.). Following table categories, the hotels
on the bases of their size as well as scale at which they operate business:
Theme 1: Number of hotels within London (2018)
Hotel categoriesNumber of hotels within London (2016)
Deluxe44
Superior deluxe29
International deluxe20
First class33
Business class15
1
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