Managing Accommodation Services- Assignment

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Scale and size of accommodation services found within hospitality industry......................1
P2. Different form of ownership available to accommodation services.....................................5
P3. Role that grading classification system and online review site play while potential client
look for and book accommodation..............................................................................................7
TASK 2..........................................................................................................................................12
P4. Function of front office in accommodation services..........................................................12
Front Office in Accommodation Services.................................................................................12
P5. Key roles within the front office department for selected organisation..............................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
.......................................................................................................................................................17

INTRODUCTION
Hotel industry is considered as a most competitive sector which involve number of
players that offer innovative services in order to cater need of customer more effectively. For
achieving competitive advantage, it is very essential for players to manage their accommodation
services to keep its customer satisfied (Baltescu, 2015). Marriott hotel is an international brand
which provide accommodation related services to customers worldwide by maintaining a range
of hotels throughout several geographical location. This report consists of type of
accommodation services within hospitality industry along with the role performed by front office
department.
TASK 1
P1. Scale and size of accommodation services found within hospitality industry
Hospitality industry is one of the most competitive sectors that includes number of
players operating their business and providing services to the customers in a more innovative
way to achieve competitive advantage. These businesses are consisting of different size as well
as scale but performing their operation very effectively in order to achieve sustainability
(SUMMARY OF FIVE YEAR PERFORMANCE, 2017.). Following table categories, the hotels
on the bases of their size as well as scale at which they operate business:
Theme 1: Number of hotels within London (2018)
Hotel categories Number of hotels within London (2016)
Deluxe 44
Superior deluxe 29
International deluxe 20
First class 33
Business class 15
1