Managing Accommodation Services

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
Function of front office in accommodation service....................................................................1
The role of front office department.............................................................................................2
TASK 3............................................................................................................................................2
The role of housekeeping department.........................................................................................2
Importance of forecasting in linen stock and guest supplies.......................................................4
Significance of interrelationship towards housekeeping and other departments to give quality
goods and services......................................................................................................................5
TASK 4............................................................................................................................................5
The importance of scheduling maintenance or repair work to increase disruption of guests.....5
The importance of security..........................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The accommodation service is defined as, it is broad category of fields with in the service
sector which includes lodging, food and drink service, theme parks, event planning and
transportation. It includes hotel restaurant bars. It is responsible for taking care of guest or
practice of being of hospitable, which involves the reception and entertainment of guest and
visitors. Hospitality anticipating guest needs and build the best relationship with the guest. It
simply means managing the guest, provide luxurious facilities along with quality of product and
services. This report is developed on HYATT it is an American multinational hospitality
organisation which is situated in Chicago, united states. It was founded in September 27, 1957 by
Hyatt Robert von but it serves all over the nation.
This report focuses over the scale and size of accommodation services, different forms of
ownership, grading system and online review sites, function of front office along with the key
roles. Moreover, the next part of the report covers key roles found in housekeeping department,
forecasting linen stock and guest supplies, importance of maintaining scheduling and repair work
to decrease disruption of guest, in last importance of security.
TASK 1
Covered in PPT
TASK 2
Function of front office in accommodation service
It is a part of organization that FO staffs directly meet to the guests and also responsible
for registration activity, allotments of rooms and generating the bulk revenue for the firm. It
relies on the back office for support in the structure of human resources, information technology
and secretarial functions(So and et. al., 2019). It is typically combined of consumer facing
employees such as service department and sales& marketing. Front office manger manger work
with polite and calm personality and attending the guest for the whole day positive nature is
required. It is responsible for guest requirement's any kind of room which is available or not on
various business functions.
Hotel: There are various types of hotels in several categories in 3 to 5 stars which give
different kind of services according to guest requirement. Interaction with a new guest an
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entrance, give long description to them. Manager responsible for maintain the relation with
customer, so they are willing to come again.
Guest house: Reservation department having authority to take calls and give solution
with appropriate answer and handles all queries of the guest. So guest feel more comfortable and
refer other about the same.
Floatel: In this,a floating hotel, especially a boat used as a hotel, an accommodation
vessel for workers on a offshore oil ring.
Motel: in this, a roadside hotel is designed for primarily motorist, typically having the
rooms arranged in low blocks with parking directly outside.
The role of front office department
Front office plays important role in Hyatt hotel this department is for developing
effective impression considering the perspective of guest which is related with appropriate
facilities and services. There are few roles which are given below:
 Security: This department of Hyatt hotel is quite organised and also responsible to
maintain safe working culture for their manpower.
 Housekeeping: It leads to perform in significant manner by considering the growth of
staff members and check allotment of room for their guest and undertaking availability of
product and services in Hyatt hotel, this department also check room status.
Front office department is operated by front office manager. It is responsible for
supervising, coordinating, hiring and training and making the budget for front office department.
Check the performance of the employee and ensure about all complaints are addressed. Manager
is responsible for briefing the employee, allocate the duty, scheduling shifts of the employee,
monitors salaries, room deposit, refunds etc. Front desk representative must be aware with the
policies and prices of the service given. It works towards common aim that is guest service and
delight. Build the relationship between guest and employee is very important. The sections are
associated and coordinate to each other so, that business can run smoothly and effectively and
able to generate more revenue for the organization (Xie, and et. al., 2020). This sector is
looking more lavish and professional with effective communication and interpersonal skills
which enhance the value with the guest.
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