Importance of Front Office and Housekeeping in Accommodation Services

Managing
Accommodation
Services

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 (Covered in PPT)...............................................................................................................3
TASK 2............................................................................................................................................3
P4 Explain the organisation of front office functions within a variety of accommodation
services........................................................................................................................................3
P5 Discuss the key roles within the front office department for a selected organisation...........4
TASK 3............................................................................................................................................4
P6. The key roles found within the housekeeping department in an organisation......................4
P7. Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand...............................................................................................5
P8. Illustrate the importance of interrelationships between housekeeping and other key
department within a organisation to offer the quality services...................................................6
TASK 4............................................................................................................................................8
P9. Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests.......................................................................................................................................8
P10. Discuss the importance of security in an organisation........................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Accommodation services is defined as the amount or fee which is paid by an guest for
sheltered for a night or more in an furnished room that includes at least a bed that must be
provided to a traveller, tourist or lodgers. Hospitality industry is the highest revenue generating
industry in the market that offers their quality services to attract the large group of targeted
customers (Flouris and Lock 2016). South Lodge hotel is the chosen organisation for this report,
It is the 5-star hotel which is situated in Horsham, West Sussex, England. It is opened in 1985
by James Hodges and is having 89 rooms and 3 restaurant with premium services. This report
will covert the size and scale of accommodation services found in hospitality industry and
different forms of ownership available to accommodation services. It also analyse the role that
grading, classification system and online review sites play at the time of booking of room.
Furthermore, It will explain the function of front office in accommodation services and key roles
of department in an organisation.
TASK 1 (Covered in PPT)
TASK 2
P4 Explain the organisation of front office functions within a variety of accommodation services.
Front office is the face of any hotel who is the one that intact and meet their guest at the
time of arrival or the prior reservation. It is called front office because it is situated at the from of
the hotel and play vital role in the accommodation services as front office guy is the room seller
and generate most of revenue from room selling(Dinar and Dinar,2017). It is the first and the
last point where guest meet the hotel staff. It is the duty of the front office to create the
impression in order to attract and create value in their mind. This department is responsible for
solving all the queries of the guest that can be personal or related to the their stay. Functions and
roles of front office department in the accommodation services in South lodge are as follows:
Functions of front office in accommodation services:
 The main task of the front office department is to do the reservation of the guest for their
staying in the hotel.
 It also responsible for luggage handling ad having separate subsection named concierge.