Managing Accommodation Services

Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
TASK 2............................................................................................................................................1
P4) Explain the organisation of front office functions with the variety of accommodation
services. ......................................................................................................................................1
P5) Discuss the role of within front office department in selected organisation........................2
TASK 3............................................................................................................................................3
P6) Review the key roles found within the housekeeping department in a selected organisation
.....................................................................................................................................................3
P7) Assess the importance of forecasting linen stock and other guest supplies.........................3
P8) Illustrate the interrelationships and between housekeeping and other key departments
within a Premier Inn ...................................................................................................................4
Evaluate the relationship between the housekeeping department and other key departments in
a Premier Inn hotel.....................................................................................................................5
TASK 4............................................................................................................................................5
P9) Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests.......................................................................................................................................5
P10) Discuss the importance of security within a selected organisation....................................6
Assess the role maintenance plays within the accommodation services in ensuring overall
guest satisfaction.........................................................................................................................7
Critically evaluate the importance of communication between the housekeeping and facilities
department ..................................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality industry is refers to a broad category of fields within the services industry
which is consist of lodging, food and drink services, event planning, theme park and
transportation. This is associated with the accommodation services which is refers to a facilities
that are provide with an overnight stay such as hotels, guest-house, youth hostels etc. every
hospitality industry business is having a objective to provide quality services to guest in order to
fulfil customers expectation in a excellence manner. Accommodations services basically
generates facilities for making guest experienced memorised and satisfactory. This report is
based on Premier Inn which is an British based hotel chain and UK's largest hotel brand along
with 7200 room and 800 hotels across worldwide. This report is consist of accommodation
services and there contribution in hospitality industry and analysis of key departments and there
interlinked with each other for maximizing the customer satisfaction.
MAIN BODY
TASK 1
Cover in ppt.
TASK 2
P4) Explain the organisation of front office functions with the variety of accommodation
services.
The front office is the department and part of the company which has direct connection
with clients or guest. Such as marketing , sales and service department which are responsible for
the first impression in behalf of company. In premier in hotel , front office department consist of
the responsibility to handle guests, welcoming, providing availability of room etc. some of the
functions are describe below:
Reservation: This is define as the advance booking, in premiere inn hotel their staff
majorly deals with the accept and reject of reservation of the customer via mail, telephones, fax
etc.
Registration: This is responsible for the warm welcome of the guest along with take all
the information queries. In premier inn hotel, staff handle the registration and queries in
effective manner and in the friendly nature so that guest feel comfortable.
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Front office cashier: This is the section which has the function handling billing, updating
general information, keeping records of check in check out timing of guest etc. premier in hotel
is reliable for deposit of resources and collection of cash as per the maintained record.
P5) Discuss the role of within front office department in selected organisation
The hotel front office is consist of the various responsibility which has been includes
registration, managing reservation, handling queries and providing information about hotel
infrastructure. In relation to the perimier inn hotel, it has been allow customer service and
experience along with the work experience which comes under this front office. There are
various roles which comes under the front office in which they make customer engage and
satisfied.
 The main role to sale the hotel room in adequate manner which is followed by
registration in which receptionists take the all the information of guest along with proper
date and time.
 The major duty is to provides room to the guest along with this, they also make sure that
there have to be contentious flow of information throughout stay in hotel.
 For maintaining all the data and information about guest, data base and customer relation
management system play vital role and this is proceed under front office department.
 Managing and handling queries are also the vital role which is play by the front office
that help in enhancing customer relation and experience.
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