Managing Accommodation Services

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers topics such as the scale and size of accommodation services, different forms of ownership, the role of grading and classification systems, front office functions, and key roles within the front office department. The presentation also includes information on the Hyatt Hotel as a case study. References are provided at the end.

Managing Accommodation
Services

Table of Content
 Introduction
 Scale and size of the accommodation services
 The different forms of ownership
 Role of grading, classifications systems and online review sites
 Explain the front office functions of organisation
 Discuss key roles within front office department
 Conclusion
 References

Introduction
Accommodation is procedure for selecting appropriate building at good
location, establishment of various departments and sections and
arranging resources in effective way. This is largest sectors providing
various opportunities for individual to work. In order to run business
effectively accommodation service should be managed properly.
Through hospitality industry, organisation can earn maximum profits.

Scale and size of the accommodation
services
There are various player in hospitality industry providing service to
customers in various ways for achievement of competitive advantages.
The size and scale of such businesses is different nut they perform
operations and functions effectively for achieving sustainability.

Cont...
Table 1: Quantity of one, two, three, four and five star hotels in the UK
One star Two star Three star Four star Five star
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
6583
8140
830
8200
320
Number of hotels within UK

Cont...
Table 2: Quantity of one, two, three, four and five star hotels in London
One star Two star Three star Four star Five star
0
10000
20000
30000
40000
50000
60000
15000
1110
21000
51520
17000
Number of hotels within
London

Cont...
Table 3: Quantity of one, two, three, four and five star hotels in
Manchester
One star Two star Three star Four star Five star
0
1000
2000
3000
4000
5000
6000
7000
8000
1541
2514
6895
589 385
Number of hotels within
Manchester

Cont...
Table 4: Quantity of hotels with 201 or more bedrooms; 101-200
bedrooms; 51-100 bedrooms; 26-50 rooms; 25 or less bedrooms in the
UK
201 or more 100-200 51-100 26-50 25 or less
0
1000
2000
3000
4000
5000
6000
7000
5892
1452
2589 2598 2659 Number of Bedrooms

The different forms of ownership
Types of
Ownership
Description Advantages Disadvantages
Sole Trader Sole proprietorship is also
called single ownership in
which individual enjoys and
exercise rights in own
interest. It is owned by single
person that required little
capital and low risk.
It does not requires
more formality for set
up and owner can
make all types of
decisions.
Owner is responsible for
all debts and obligations
of organisation and cannot
be success because of
limited money.
Limited Company It means when subscribers or
members of company is
limited by share invested or
guarantee. In given
assignment, Hyatt Hotel has
been taken which is public
company where capital is
collected through help of
public by issuance of shares
having less face value.
Large amount of
money can be raised,
shares can be easily
transferable and not
affected by death of
shareholders.
There is lots of legal
formalities for formation
of public company and
high chance of frauds.

Role of grading, classifications systems
and online review sites
It is duty of hotel industry to provide good accommodation along with
facilities required to consumer. This helps them to increase customer
satisfaction and goodwill.

Explain the front office functions of
organisation
The front office is also called receptionist or public face of hotel where
they greet and checking guest. They provide help to visitors during
stay, food, beverages, accounts, completes accommodation and
payment.

Cont...
There are various functions to be performed which are described
below:Accommodat
ion Service
Roles Responsibilities
Check in
desk
Secure room
key
Check in desk should ensure safety and secure of
room key. While visitors are using room it should be
provided to them and should have extra in case of
emergency.
Telephone Check in desk should have good telephone service for
connecting people and inside room there should
intercom to connect in case of emergency customer
can call.
Printer The proper receipt and bills should be provided to
guest after leaving room.

Discuss key roles within front office
department
Front office department is that department which is more noticed by
guest when they enter hotel. They are responsible for selling of room
with help of systematic method followed by reservation. This is the
first department which has initial and last point of every hotel. It is also
responsible for maintaining guest records and source of information.

Cont...
As per scenario given in report, Hyatt has to redundant one front office
positions in order to reduce cost. There are various front office staff
such as front office manager, reservation manager, check in desk and
other. Hyatt Hotels can reduce check in desk night clerk as there are
already two check in desk clerk for handling various responsibilities.

Conclusion
From above report it can be concluded that there should be proper
management of accommodation service. Hyatt hotel is public company
which has issues shares from public. While booking rooms in hotel,
guest has to go through their grading, classification system in terms of
essential, basic, and other facilities.

References
• Barlow, J., Roehrich, J. and Wright, S., 2013. Europe sees
mixed results from public-private partnerships for building and
managing health care facilities and services. Health Affairs.
32(1). pp.146-154.
• Brunner-Sperdin, A., Peters, M. and Strobl, A., 2012. It is all
about the emotional state: Managing tourists’ experiences.
International Journal of Hospitality Management. 31(1). pp.23-
30.

Thank You