Managing Accommodation Services

This report discusses the roles and importance of the housekeeping department in providing better accommodation services. It covers topics such as forecasting linen stock, interrelationships between housekeeping and other key departments, communication between housekeeping and facilities department, scheduling maintenance, and security role maintenance. The report is based on The Landmark London, a five-star hotel in London.

Managing Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................1
PART A...........................................................................................................................................1
Covered in PPT...........................................................................................................................1
PART B............................................................................................................................................1
Roles found within housekeeping department............................................................................1
Importance of forecasting linen stock.........................................................................................1
Importance of interrelationships between housekeeping and other key departments.................2
Importance of communication between the housekeeping and facilities department.................3
Importance of scheduling maintenance.......................................................................................3
Importance of security role maintenance plays within the accommodation services.................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Accommodation management in service under which establishments provides the
accommodation in a proper manner. This explains that hospitality industry requires to set the
standards for maintenance and cleanliness effectively. This is an important factor of hospitality
industry that gives serviced which assure about the convenience and comfort of people. Present
report is based on The Landmark London. It is five star hotel in London and opened through
Great Central Railway in year 1993. In present report will be discuss about the kind of the
accommodation services in hospitality industry (Killaspy and et. al., 2016). Contribution
regarding Housekeeping department to give the better accommodation services will be discussed
here.
PART A
Covered in PPT
PART B
Roles found within housekeeping department
Key role of housekeeping in The Landmark London hotel is for cleanliness, upkeep of
rooms, surroundings and maintenance. This department is responsible in attaining better
effectiveness as to assure convenience and comfort of the guests. In The Landmark London
hotel, housekeeping function take care about the hygiene and also cleanliness in the rooms in
public spaces. The important role of housekeeping department is to clean the rooms of guests
while they are in or out. It stocks up the hospitality carts with fresh lines, toiletries, cleaning
supplies to set out assigned floors (Temple and et. al., 2016).
Importance of forecasting linen stock
In the competitive world, hospitality sector is mainly characterised through accelerating
the supplies of room and high margin. In the sector, The Landmark London hotel can excel
through providing the desiring performance and outcomes, yet enhancing competition that makes
this necessary for the revenue managers to bring put the change for design the optimum
strategies. It is essential that hotel management of The Landmark London hotel should forecasts
the linen stock and other requirements of guests to drive sales, increase customer service,
operational efficiency and enhance profit. In regards to this, necessary guests supplies within

hotel are bedding, furniture, clothing, bar supplies etc. Forecasting requirements of all these are
important in hospitality sector as this assist in anticipating customers demand and also predicting
sales of services. It is helpful for making the better decision in context to costing and growth
strategy of company (Temple and et. al., 2014).
Importance of interrelationships between housekeeping and other key departments
Housekeeping is an integral and necessary component that assures guests have high
satisfaction and quality experience. Contribution of the housekeeping department in hotel
operations success in The Landmark London hotel can not be provided that large proportion of
the revenue for hotel is to be derived from room sales (Common, Flynn and Mellon, 2016). The
relationship among housekeeping and some other department plays an important role in
promoting sustainable business environment. The importance of interrelationships among
housekeeping and other departments mention below:
Coordination with Food and Beverage department- It is important to keep control on
supply of the uniforms and linen. Supervisor of the linen room is in guidance and also
housekeeper is responsible for having the clean napery to satisfy requirement of Food and
Beverage department. In this, proper uniform is needed through kitchen staff for which they
require to have better coordination with the housekeeping department (Ahmad, Jabeen and Khan,
2014).
Coordination with Front Office- Office rooms are chief for the management of
accommodation, as this is necessary for the departments to periodically change the room status
details. In this, the front office must have a list of planned arrivals as well as departures and will
inform the housekeeping in advance and when it occurs (Perić, Đurkin and Wise, 2016). Front
office and housekeeping both should notify each other about change in room status and also find
the space to be occupied, empty, under repair etc.
From the above information, it has been stated that front office of company maintains as
well as provide the check in and out time of guests and also communicate similar with the
housekeeping department. Its main focus on maintaining hygiene of rooms. Housekeeping staff
plays necessary role in maintaining safety standards of hotel and also develop strong relationship
with other departments such as foods and beverages and front office.

Importance of communication between the housekeeping and facilities department
The housekeeping is an internal part of areas in which the lodging operations is mainly
divided (Bigby and Beadle‐Brown, 2018). The main communication of housekeeping takes place
with food an beverages, front office and some other departments. There is no individual
department work as they require the better coordination from the side of each other and in this
communication plays necessary role because this assist in developing the willingness to
coordinate and cooperate with better assistance of the methods along with smooth functioning of
company. Compelling the communication skills are necessary in hotel regardless of some of the
employees are not being the guest facing (Tussyadiah, 2015). The better communication skills
helps in increase the experience of guests as this conveys that housekeeping is listening to guests,
conveying messages clearly and valuing feedback.
Importance of scheduling maintenance
The organisations which are operating in hospitality sector focus on the satisfaction level
of wants and requirements of customers as to assure about sustainability for long time period. In
context to this, it is essential that hotels should realise significance of ascertaining needs of
maintenance and make scheduling for this. It is necessary for gaining the competitive benefit
within sector as it is main factor that influence on the decision making through consumers.
Maintenance of existing facilities as well as repairing of issue of any kind of facility should be
main priorities for hotel. It assists in maintain level of people and give positive impact as well.
Company should undertake the scheduling repairing and also maintenance. It is helpful in
minimise additional cost concerned with repairing of broke down facility on emergency basis.
The main role of the maintenance department in hotel is to assure all the equipments and
facilities which are maintained the the better condition and smooth functioning to minimize
interruptions risk for running hotel (Tidd and Bessant, 2018). Other than this, identifying
requirement of the repair work is required to ascertain the operational failures and the improper
utilisation of equipment which cause operation failure. In regards to this, maintenance within
The Landmark London hotel is scheduled for the electrical items, fixtures and fittings and others.
Importance of security role maintenance plays within the accommodation services
For a company, main concern is security. Any guests which visit and select to stay at
hotels has preconceived notion. Security is most necessary thing that helps in attract the guest
attraction in hospitality business. It is because any customers come in hotel with belief that their

belongingness will be safe at the time of stay in hotel. High security is desirable to protect
interest of hotel employees as well as assets. Strong and the better security system in necessary
factor for securing interest of staff and guests in The Landmark London hotel. It helps in meet
with the expectations of customers because this helps in improving the experience of customers
and also sustain them for long period of time. The security system assures that staff members of
The Landmark London hotel are aware about the occupational hazard which may occur while
satisfying job related responsibilities and give required training for mitigation. On the other
hand, this is imperative for the management of hotel to possess structural security system for
proper safety and security of the guests, assets and physical resources with guests luggage
(Cascio, 2015).
CONCLUSION
It has been concluded from above mention report that it is a responsibility of hotels to
provide the better accommodation facilities to guests to give them better experience. There has
been discussed about the different roles of from office department in hotel such as provide better
experience to customers, solve guest queries and others. The importance of interrelationships
among housekeeping and the other key departments has been studied.

REFERENCES
Books & Journals
Ahmad, S. Z., Jabeen, F. and Khan, M., 2014. Entrepreneurs choice in business venture:
Motivations for choosing home-stay accommodation businesses in Peninsular Malaysia.
International Journal of Hospitality Management. 36. pp.31-40.
Bigby, C. and Beadle‐Brown, J., 2018. Improving quality of life outcomes in supported
accommodation for people with intellectual disability: What makes a difference?.
Journal of Applied Research in Intellectual Disabilities. 31(2). pp.e182-e200.
Cascio, W. F., 2015. Managing human resources. New York: McGraw-Hill.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Killaspy, H. and et. al., 2016. Quality of life, autonomy, satisfaction, and costs associated with
mental health supported accommodation services in England: a national survey. The
Lancet Psychiatry. 3(12). pp.1129-1137.
Martin-Fuentes, E., Fernandez, C., Mateu, C. and Marine-Roig, E., 2018. Modelling a grading
scheme for peer-to-peer accommodation: Stars for Airbnb. International Journal of
Hospitality Management. 69. pp.75-83.
Perić, M., Đurkin, J. and Wise, N., 2016. Leveraging small-scale sport events: Challenges of
organising, delivering and managing sustainable outcomes in rural communities, the
case of Gorski Kotar, Croatia. Sustainability. 8(12). p.1337.
Temple, P. and et. al., 2014. Managing the student experience in a shifting higher education
landscape. The Higher Education Academy. 1(1). pp.1-25.
Temple, P. and et. al., 2016. Managing the student experience in English higher education:
Differing responses to market pressures. London Review of Education. 14(1). pp.33-46.
Tidd, J. and Bessant, J. R., 2018. Managing innovation: integrating technological, market and
organizational change. John Wiley & Sons.
Tussyadiah, I. P., 2015. An exploratory study on drivers and deterrents of collaborative
consumption in travel. In Information and communication technologies in tourism
2015(pp. 817-830). Springer, Cham.

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