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Managing Accommodation Services: Key Roles, Linen Forecasting, Interdepartmental Coordination, and Maintenance Scheduling

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Added on  2021-02-20

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This report discusses the key roles of housekeeping department, importance of forecasting linen stock, interdepartmental coordination, and maintenance scheduling in managing accommodation services. It focuses on Central Park Hotel's approach to these tasks. The report also covers the skills and knowledge required in housekeeping department, planning measures for meeting demands, and the importance of coordination between housekeeping and other departments.

Managing Accommodation Services: Key Roles, Linen Forecasting, Interdepartmental Coordination, and Maintenance Scheduling

   Added on 2021-02-20

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Managing Accommodation Services: Key Roles, Linen Forecasting, Interdepartmental Coordination, and Maintenance Scheduling_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 3............................................................................................................................................3P6 Review the key roles found within housekeeping department in a selected organisation ....3P7 Assess the importance of forecasting linen stock and other guest suppliers to ensuresufficient supply to meet demands .............................................................................................4P8 Illustrate the importance of interrelationships between housekeeping and other keydepartments within the selected organisation to provide quality provision and services ..........5TASK 4 ...........................................................................................................................................6P9 Examine the importance of scheduling maintenance or repair work to minimise disruptionto guests ......................................................................................................................................6P10 Discuss the importance of security within a selected organisation .....................................6CONCLUSION ...............................................................................................................................7REFERENCES ...............................................................................................................................9
Managing Accommodation Services: Key Roles, Linen Forecasting, Interdepartmental Coordination, and Maintenance Scheduling_2
INTRODUCTIONAccommodation services are those facilities which are offered by various hotels inbusiness environment. There are different departments in accommodation services which worktogether to achieve organisational goals and targets. In the following report the company whichis discussed is Central Park Hotel that is situated in London. This is hotel which providesaccommodation services to customers (Oleske, 2015). The different discussions covered in thisreport are key roles of housekeeping department in this hotel, importance of forecasting linenstock and other guest supplier for ensuring sufficient supply for meeting demands of customers.This report discusses about importance of interrelationships between housekeeping and other keydepartments within this hotel or providing quality products and services. Other task in this reportexplains the importance of scheduling maintenance or repairing work to minimise disruption toguests. At last this report explains security of Central park Hotel. TASK 3P6 Review the key roles found within housekeeping department in a selected organisation The housekeeping department of hotel takes care of cleanliness and hygiene of hotelarea. The housekeeping department of Central park Hotel has four divisions. Each divisionrequires arrangements for making job easier. These divisions are listed below - Floor division – The floor division of hotel is responsible for providing clean and tidyservices to customers. The main aim of house keeping department is to provide completetidiness, cleanliness, completeness and readiness of rooms for customers and clients in hotel.This includes managing of damages that take place in room provided to people. In context ofCentral Park hotel, the housekeeping department is involved in repairing curtain rail, showerslang in the wash room, maintenance of cupboards available in hotel rooms, etc. The work areasof floor division are guest rooms, corridors, etc. the main work areas of this division arecorridors and guest rooms. There are room attendants, supervisors and utility man in floordivision (Lanz, and Maurer, 2015.)Public Area division – The public area division is a division that is responsible formaintaining cleanliness in hotel premises. This includes cleaning of swimming pool, cultivationof plants, fitness rooms, etc. The major areas of public area division are lobby, public toilets,
Managing Accommodation Services: Key Roles, Linen Forecasting, Interdepartmental Coordination, and Maintenance Scheduling_3
gardens, fitness rooms ,etc. The public areas must be cleaned for giving a good experience tocustomers. Linen and Uniform division – The linen and uniform division is responsible formanaging the uniform of staff and employees (Bowie and Et. Al, 2016). In big hotels, it isessential to provide uniform to staff as it reflects discipline among employees and staff. Incontext of The Central park hotel they provide uniform to their employees and this helps inproviding good experience to customers. Office division – The office division is the division that is responsible for handlingvarious functions and operations related to administration of housing department. The work areaof this department is housekeeping office. In the central park hotel, different attendants of officedivision are executive housekeeper, assistant housekeeper and order taker. Skills and knowledge of housekeeping department The accommodation services of Central park hotel is responsible for taking care ofcleanliness and tidiness of of the hotel premises. A superior accommodation service needs bothknowledge and skills and attributes which are best acquired by specialised training given to thisdepartment. On the job training is given so that they can improve their skills and provideeffective services to guests. This will help in increasing the sales and profit of Central ParkHotel. The different kind of knowledge provided includes safety knowledge, Englishproficiency, housekeeping supervision and management. Skills required in housekeepingdepartment is speciality cleaning techniques, speaking and listening, time management. The rightattitude for accommodation is required for effective services. P7 Assess the importance of forecasting linen stock and other guest suppliers to ensure sufficientsupply to meet demands In case of every hotel, there is a need of guest room linen, staff uniforms, guest bathroomlinen which is accumulated in large amount so that effective services are provided to guests andstaff. It is important for housekeeping staff to launder the linen and make it available every timeso that staff can receive their uniforms before work, and guests are given high quality linen. Thisis required by Central Park Hotel to purchase good quality linen. The life, quality and appearanceof linen depends upon the treatment it receives at laundry by laundry staff. In case of the CentralPark Hotel, on premises laundry service is operated by housekeeping department. There are
Managing Accommodation Services: Key Roles, Linen Forecasting, Interdepartmental Coordination, and Maintenance Scheduling_4

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