Managing Accommodation Services

This presentation discusses the management of accommodation services in the hotel industry. It covers topics such as the scale and size of accommodation services, different forms of ownership, the role of grading and classification systems, front office functions, and key roles within the front office department. The presentation provides valuable insights into managing accommodation services in the hotel industry.

Managing
Accommodation Services

Table of Content
• Introduction
• Scale and size of the accommodation services
• The different forms of ownership
• Role of grading, classifications systems and online review sites
• Explain the front office functions of organisation
• Discuss key roles within front office department
• Conclusion
• References

Introduction
Accommodation services play an important role in hotel industry in
earning high satisfaction of customers. It includes a provision of
providing facilities to customers who are travelling away from home.
They stay at hotels for dining and other purposes. The present report is
going to make a discussion types of accommodation services, within
hotel industries and how they are managed.

Scale and size of the accommodation
services
Table 1: Quantity of one, two, three, four and five star hotels in United
Kingdom
1 star 2 star 3 star 4 star 5 star Total
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
7981 8382 10878 9369 8390
45000
Quantity

Cont...
Table 2: Number of hotels in the UK compared to other major
countries.
United Kingdom USA Malaysia Thailand Russia
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
45000
7117 7351
4219 5000
Number of hotels
Series2

Cont...
Table 3: Quantity of hotels with more bedrooms
0-100 101-200 101-300 More than 300
0
1
2
3
4
5
6
7
8
6
7 7
4 Number of Hotels

Cont...
Table 4: Number of hotels compared with number of B&Bs in United
Kingdom
Hotels in UK B&Bs (Bed and breakfast)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
45000
25000 Total number
Series2

The different forms of ownership
Different kind of ownership their advantages and disadvantages are as
follows :
Types of
ownership
Description Advantages Disadvantages
Limited Company In limited Company
board of director play
important role in
decision making process
whereas, shareholders
also have rights to give
their suggestions in the
entire judgement
making procedure.
Langham Hotel is
registered under limited
company and their
different functions are
divided on the basis of
particular department.
One of the major
advantage for
Langham Hotel is
that they can rise
funds from open
market by offering
share and debentures
to public.
There are several rules
and regulations which
gave to be followed by
respective hospitality
organisation. If these
will not be
implemented in their
day to day working
then fine have to pay
by the company.

Cont...
There are several purchase option along with their advantage &
disadvantage in relation to Langham Hotel explanation of these are
as follows :
Method of Purchase Advantages Disadvantages
Bank Loan Bank loan is the best source of
rising fund as well as with the
assistance of it Langham
Hotel can expand their
business in several other
nations also.
Along with the advantage,
bank loan have some
disadvantages also for
Langham Hotel that it creates
liability on which respective
have to pay interest on the
amount taken. If they will get
fail in repaying the amount
then fine will be imposed by
the bank.

Role of grading, classifications systems
and online review sites
Hospitality industry organisations such as hotels, resorts and so on try
to provide variety of high quality services to their customers for
attracting them as well as also for taking better place in the market
area. Grades are given to hotels and they are classified under
different numbers on the basis of their offerings as well as
continuous improvement they are doing.

Cont...
With the assistance of such sites people take easy decision in selecting
hotels as well as there are several components which are kept in
mind by the customers while booking hotels explanation of these
are as follows:-
 Essentials
 Basic
 Nice-to-have
 Luxury
 Hyper-luxury

Explain the front office functions of
organisation
In different aspects when new employee come in an organisation,
he/she have different queries regarding various information and they
come to the reception. These facilities like effective pricing, quality
of service, no. of consumers visited, how is the organisation is
working. When new employee come in Langham hotel they first go
to the reception to ask the queries regarding the accommodation
services.

Cont...
It provides different things which are required in front desk which are
as follows-
 Telephone
 Printer
 Computer

Discuss key roles within front office
department
In hospitality industry front office department play important role in
receiving customers and handling their queries as well as any type
of requests. Along with this, front office staff members play
important role in striking a good impression on the minds of guests
in relation to their hotel.

Cont...
Within Langham Hotel of London, the constitution of front office
department are as follows:-
Position Number of Persons
Front Office Manager 1
Reservations Manager 1
Reservations Clerk 2
Check-in Desk Manager 1
Check-in Desk Clerk 2
Check-in Desk Night Clerk 1
Guest Services Manager 1
Guest Services Assistant 2
Concierge 1
Porter (Bell-Hop) 2
Night Porter 1

Conclusion
From the above graphical presentation it has been analysed that,
hospitality industry is wide and they are focusing more for
improving quality of their services. So that, they can provide better
accommodation services to their customers and attract them towards
hotel. Apart from this, front office department play vital role in
solving queries of guest as well as fulfil their requirement.

References
 Killaspy, H. and et. al., 2016. Quality of life, autonomy,
satisfaction, and costs associated with mental health supported
accommodation services in England: a national survey. The
Lancet Psychiatry. 3(12). pp.1129-1137.
 Ho, V., 2017. Giving offense and making amends: How hotel
management attempts to manage rapport with dissatisfied
customers. Journal of Pragmatics. 109. pp.1-11.

Thank You