P.1 The scale and size of the accommodation services found within the hospitality industry

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 1............................................................................................................................................1
TASK 1............................................................................................................................................1
P.1 The scale and size of the accommodation services found within the hospitality industry.1
P2. Different forms of ownership available to accommodation services...............................5
P3. The roles that, grading, classification systems and online review sites play when potential
guests look for and book accommodation..............................................................................7
TASK 2..........................................................................................................................................12
P4. Front office functions within a variety of accommodation services..............................12
P5. Key roles within the front office department.................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The hospitality industry is a broad category of fields within the service industry that
includes accommodation, transportation and additional fields within this sector. Accommodation
is an important or essential part of the hospitality industry, ranging from bed & breakfast
enterprise and hotels to other facilities that offer lodging services. This report based on Hilton
Hotel, it is an American multinational hospitality company. It is founded in 1919 by Conrad
Hilton and the headquarters of this hotel is in Tysons Corner, Virginia. In this assignment
discussed about the scale and size of the accommodation services, different forms of ownership
and role that grading, classification systems or online review sites play when potential guests
look for and book accommodation. Front office function, key roles within the front office
department, interrelation between housekeeping and other key departments are explained.
Importance of scheduling maintenance and the importance of security within a selected company
are defined (Ahmad, Jabeen and Khan, 2014).
PART 1
TASK 1
P.1 The scale and size of the accommodation services found within the hospitality industry.
The hospitality industry is a large group of business which provide services to it's
customer. They focus on providing excellent services to it's customers and specialized as well as
specific experience to them. The scale and size of hotels as compare to quantity are:-
Table 1 :- The number of hotels according to star rating in UK.
Hotels Numbers(2016)
One star 6945
Two star 6698
Three star 7596
Four star 4525
Five star 2369
1

Interpretation 1:- From the above graph, it can be interpreted according ratings four star hotels
are 4525 and five star hotels are 2369 in UK which have smallest number as compare to other
ratings.
Table 2:- The number hotel according to rating in London
Hotels in London Numbers(2016)
One star 1025
Two star 859
Three star 695
Four star 628
five 540
2
One star Two star Three star Four star Five star
0
1000
2000
3000
4000
5000
6000
7000
8000

Interpretation 2:- From the above graph, it can be interpreted that as according to ratings four
star and five star are less in numbers as compare to other numbers ratings in London.
Table 3:- The number of hotels in UK as compare to other countries.
Hotels as compare to other countries Number(2016)
United kingdom 4598
United states of America 6398
Singapore 4296
France 6324
Thailand 5963
3
One star Two star Three star Four star five
0
200
400
600
800
1000
1200

Interpretation 3:- From the above graph, it can be interpreted that UK is comes in second last
in terms of number of hotels as compare to other major countries.
Table 4:- The number of hotel as compare to B&Bs .
Particular Number(2016)
Hotels in UK 4596
B&Bs (beds and breakfast) 2563
4
United kingdom
United states of America
Singapore
France
Thailand
0
1000
2000
3000
4000
5000
6000
7000
Hotels in UK B&Bs (beds and breakfast)
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000

Interpretation 4:- From the above graph, it can be interpreted that number of hotels as compare
to beds and breakfast are more in UK.
Table 5:- The number of hotels in London as compare to other major cities.
Particular Number(2016)
London 3695
Paris 4568
New York 5698
Bangkok 6980
Beijing 1536
Interpretation 5:- From the above graph, it can be interpreted that London considered second
last in terms of number hotels as compare to major countries capital.
P2. Different forms of ownership available to accommodation services
Types of Ownership Description Advantages Disadvantages
5
London Paris New york Bangkok Beijing
0
1000
2000
3000
4000
5000
6000
7000

Sole Trader It is a type of
enterprise that is
owned and run by one
person and in which
no legal distinction
between the owner and
the business entity.
They maintain full
control on the business
and retain all the
profits of it (Amoako
and et. al., 2012).
The capacity to raise
capital is limited and
cause of unlimited
liability for debts,
there is no legal
distinction between
private and business
assets.
Limited company It is a private firm
whose owners are
legally liable for its
debts only to the
extent of the amount
of the capital they
invested in it.
The owner's liability is
restricted to the
amount they paid
shares and there is no
personal liability.
They are liable for
paying corpoeration
tax which is a tax on
the profits of the
business.
'Ordinary' Business
Partnership
It is a business
partnership in which
the owner and partners
personally share
responsibilities of the
business.
Responsibilities are
divided in to partners
do it is easy to
establish and operate
(Barlow, Roehrich and
Wright, 2013).
There is a risk of
disagreements and
friction among
partners and
management.
Limited partnership In this partnership
there are two or more
people own a business
but there are two types
of partners such as
general and limited
partners.
General partner can
raise capital fro the
passive investors
without giving up in
business.
General partners are
personally liable for
business debts.
Limited Liability
Partnership
It is an attractive
corporate business
There are no
requirement of
There are higher
income tax rate are
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from that gives the
benefits of limited
liability of a company
and provide the
flexibility of a
partnership.
minimum contribution
and no limit on owners
of business.
applicable on limited
liability partnership.
Unincorporated
Association
It is an organisation of
two or more persons
who are the members
of the association.
There are lower
compliance costs
(Berger and Denny,
2012).
It can not hold land
and investments other
than in the name of
officers or trustee.
Purchase methods Advantages Disadvantages
Cash It is important because
immediate payment is
possible.
It is a bulky way to pay for
expensive things and not a
secure purchasing method.
Purchase It is an easy possession and
provide relief to buyer.
Buyer has to mortgage his
property and may incur loss
Bank Loan Any one can borrow large
sums of money at lower
interest rate (Cascio, 2015).
It is difficult for smaller firms
to obtain loan due to high risk.
Family Loan Easier repayment terms and
rate of interest is low.
There are lack of clarity and
tax issues.
Joint purchase with friend/
family/ business Associates
The funds can be provide at
low or free interest rates.
The detail of the repayment
level can afford.
Franchise It has a higher rate of success
than start up business.
Bad franchisees may affect the
reputation of it.
Re-mortgage own home There is an opportunity to
switch to a product more
The remortgage process can
take more time to complete.
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suitable to financial situation.
P3. The roles that, grading, classification systems and online review sites play when potential
guests look for and book accommodation.
These sites plays an essential role when it's comes to grading, classifying and rating of a
hotel in particular sites. Rating helps customers to book accommodation which match their
standards. The reviews are very important through it become easy for customers to book perfect
hotel. The classification are important which provide information to customers in advance so
that they can book hotel according to their preferences (Common, Flynn and Mellon, 2016). The
Hilton hotel is classified on the basis of essential items, basic, nice to have, luxury and hyper
luxury. The classification are:-
 Essential:- Theses are important items which need to be provided so that customer can
easily accommodate in hotel. The essential items which Hilton hotel provides are Beds,
room services, keys to unlock or lock room, phone extension etc.
8

 Basic:- These items required by those customers who want more comfort rather than
accommodation. Basic items provided by Hilton hotel are extra towels, free wife, wash
room essential kite, waste basket etc. The charges are higher from essential services
(Friess and et. al., 2015).
 Nice to have:- These items are required by customers on additional basis or when they
want extra items while they accommodated in hotels. These are customised services
which hotel provide to their guests (Khoo-Lattimore and Prayag, 2015). The extra items
which Hilton hotel provided to customers are extra bed for their kids, kettle, coffee
machines etc.
9

 Luxury:- It means to provide great elegance and comfort to it's customers as also
involves great experience (Killaspy and et. al., 2016). The items which Hilton hotel
provides to customer are Jacuzzi in wash-room, summing pool, playing area for kids,
premium size beds etc.
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 Hyper luxury:- These items are exclusive, high in terms of quality, rare and
unapologetically expensive. These items are demanded by very rich customers or those
who want luxuries experience in hotel (Martínez-Ros and Orfila-Sintes, 2012). The items
includes room with separate dining and living area, soccer table in room, big bar in room,
free all meals, lounge room etc.
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TASK 2
P4. Front office functions within a variety of accommodation services
In Hospital industry, it is the core operations department of the hotel. Front office staff
are responsible to contact costumers and clients and they are liable for handling transaction
between hotel and the guests. The functions of front office services are as following:
Front office manger- The manager is the senior person in an office environment and
accountable for maintaining a professional work environment. They are responsible for
managing and training the front office staff or dealing with guests. They ensure that the front
desk provides professional and friendly service fro guests (Meyer, 2013).
Cashier reservationist- The cashier is the nerve centre fro all customer billing. In Hilton,
reservationists are responsible for booking reservations and assisting related task such as book
room. They collect money from guests for their lodging accommodation and other fees or
charges they may incur during their stay such as room service, parking charge, valet and others.
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P5. Key roles within the front office department
The front office department is the important department in the Hospitality industry. The
employees of this department firstly make interaction with the guest and customers. In Hilton,
the cost is increasing so the director of the company decided to reduce the cost by making one of
the front office positions redundant. In Hilton hotel check in desk clerk are different for online as
well as offline. So the director of Hilton hotel decided to reduce the cost by redundant the Check
in desk clerk 2. The work of them is to provide and help in check-in for those customers who
booked rooms through offline so the director decide to transfer this work to Check in desk
clerk1. The main work of front office is to take booking of the customers and provide them better
accommodation services. Now these days customers prefer or booked rooms online by using
different websites so this is the reason to redundant the clerk 2 (Noe and et. al., 2017). This help
the department to reduce the confusion of the clients because having two clerk they are face
confusion related to online and offline. For providing this responsivity, the management
department of Hilton hotel provide training to Clerk1 so that they can easily understand and
carry forward their duties.
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REFERENCES
Books & Journals
Ahmad, S. Z., Jabeen, F. and Khan, M., 2014. Entrepreneurs choice in business venture:
Motivations for choosing home-stay accommodation businesses in Peninsular Malaysia.
International Journal of Hospitality Management. 36. pp.31-40.
Amoako, G. K. and et. al., 2012. The impact of effective customer relationship management
(CRM) on repurchase: A case study of (GOLDEN TULIP) hotel (ACCRA-GHANA).
African Journal of Marketing Management. 4(1). pp.17-29.
Barlow, J., Roehrich, J. and Wright, S., 2013. Europe sees mixed results from public-private
partnerships for building and managing health care facilities and services. Health
Affairs. 32(1). pp.146-154.
Berger, T. R. and Denny, J. E., Google LLC, 2012. Managing and monitoring emergency
services sector resources. U.S. Patent 8,275,404.
Cascio, W. F., 2015. Managing human resources. McGraw-Hill.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Friess, D. A. and et. al., 2015. Payments for Ecosystem Services (PES) in the face of external
biophysical stressors. Global Environmental Change. 30. pp.31-42.
Khoo-Lattimore, C. and Prayag, G., 2015. The girlfriend getaway market: Segmenting
accommodation and service preferences. International Journal of Hospitality
Management. 45. pp.99-108.
Killaspy, H. and et. al., 2016. Quality of life, autonomy, satisfaction, and costs associated with
mental health supported accommodation services in England: a national survey. The
Lancet Psychiatry. 3(12). pp.1129-1137.
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