Managing Accommodation Services

Managing
Accommodation
Services

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ( Covered in PPT) .............................................................................................................3
TASK 2............................................................................................................................................3
P4 Identify the Organisation of Front Office Functions with various Accommodation Services
................................................................................................................................................3
P5 Key Roles of the Front Office Department of an Organisation named InterContinental
Hotel ......................................................................................................................................4
TASK 3............................................................................................................................................5
P6 Role of Housekeeping Department in an Organisation named InterContinental Hotel....5
P7 Importance of Forecasting Linen Stock & guest supply to meet the demand ..................6
P8 Importance of Interrelationship between housekeeping & other departments in an
organisation............................................................................................................................7
TASK 4............................................................................................................................................8
P9 Importance of Scheduling Maintenance or Repair work to decrease the disruption on to
guests......................................................................................................................................8
P10 Importance of Security within an Organisation. ...........................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Accommodation consider as a place or room in where people will stay and live or do
some agreement about sharing something. There are many types of accommodation such as
presentation, response , timing and setting of schedule are contain which can help to provide the
useful and effective accommodation services. In context of hospitality industry, accommodation
services are playing a significant role because accommodation is used in term of room in the
hospitality industry like resorts, hotels , hostel etc. This report will discuss about the
accommodation services of the InterContinental Hotels Group. It is a multinational company that
deal with the hospitality industry. It is a most famous British company that headquarter
established in Denham, England. The main purpose of this report is to determine the various
accommodation services related to the hospitality industry and define the ownership structure,the
role of Front Office Department , housekeeping department and also determine the importance of
security of the organisation.
TASK 1 ( Covered in PPT)
TASK 2
P4 Identify the Organisation of Front Office Functions with various Accommodation Services
Front office functions also consider as a reception area functions where visitors can come
and asked for accommodation services. Front office play a crucial role in the accommodation
services. Front office contain various function that can help to generate more profit for the hotel.
Front office is the starting and end point in which customers will interact the staff members and
discussed about the accommodation services (Đokic and Milićević, 2017). With the help of front
office, hotel will create the best and effective impression on the mind of the customers and it is
also responsible to satisfy the queries and doubts of the customers. There are various functions
which are performed by the front office on the basis of accommodation services are given below-
 Front office work as a reception of the hotel that welcome the customers and introduce
with the accommodation services of the hotel.
 Front office also helpful to provide the housekeeping services.
 Front office maintain the whole records of the customers.
 It is work like a representative of the hotel and help to address the basic and additional
requirements of the customers, clients and guests (Katsoni, 2019).