Managing Accommodation Services

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers topics such as different types of accommodation, forms of ownership, grading systems, and the role of online review sites. It also discusses the functions and key roles of the front office department. Presented by Desklib.

MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENT
• Introduction
• Introduction of hospitability industry
• Different types of accommodation services
• Different forms of ownership allocation to accommodation services
• Grading classification systems

• Role played by online review sites
• Functions of front office
• Key roles of front office department
• Conclusion
• Refernces
TABLE OF CONTENT

In hospitality industry, accommodation services play essential role where hospitality organization need to
manage these services and make sure that guest will satisfied with the services. Accommodation is all about to
provide stay facility to the people and they will charge for it. In hospitality sector, hotels will provide room
services as per their requirements or needs. This presentation based on Hilton Hotel which is UL based
hospitality sector company and it was founded in 1919 by Conrad Hilton. This presentation includes various
topics such as overview of hospitality sector, types of accommodation services, forms of ownership and
discuss role of grading and classification system at the time of attracting potential guest. In addition, it
includes role of online review sites, functions of front office and role of this department in order to meet
organizational objectives.
INTRODUCTION

Hospitality sector of UK significantly contributed in the economy in various ways such as
financial, employment, overall market growth etc. Change in the hospitality industry
provide great experience in positive way as well as challenges which impact overall revenue
generation operations. In UK, around 22,000 hotels currently working and contributed
around £ 18 billion in the economy. This sector is the key driver for the employment
because in Kensington and Chelsea, around 86000 people work in hospitality sector.
INTRODUCTION OF HOSPITABILITY
INDUSTRY

Hotels- Hotels provide privates rooms to their guests. It offers the most facilities to their
customers. Hotels come in different start levels ranging between 1-5 generally with 5 being
the highest. The levels of hotel star are given by the quality of hotel it actually is, facilities
and services provided, quality of staff and so forth. Generally, one-star hotel provides basic
room to guests with bare essentials. As we higher the facilities and quality provided by
hotels also gets better. A 5-star hotel provides guests with swimming pool, bar, very fancy
and clean rooms, good food and drinks and the like.
DIFFERENT TYPES OF ACCOMMODATION
SERVICES

• Hostels- It is also referred as “youth hostels”. It is somewhat similar to guest house and
generally refer by the youth people. In this the room and facilities are shared by 2 or more
people.
• Bed and Breakfasts- These are the guest houses provided to guests. In this the rooms are
generally in hotel room style. It is typically smaller residences where the guest can
interact with hosts.
CONTINUE…

• Accommodation provided by pilgrimage & army bases- People can also acquire
accommodation at places of pilgrimage. These accommodations run with only one motive
and that is to serve public. Similarly, army bases also provide free accommodations to
army people and to their family.
CONTINUE….

• Commercial accommodations are those which runs with an aim of earning profits. There
main purpose is to make money. They run these accommodations for business purposes.
For example- Hotels, Hostels, Guest rooms, resorts and the like.
• Non-commercial accommodations are those which runs with an aim of serving people.
There main source of funds is generally from government and charity. They do not run
these for business purpose. For example- Army bases, pilgrimages and etc.
DIFFERENT FORMS OF OWNERSHIP
ALLOCATION TO ACCOMMODATION
SERVICES

• Grading system in hospitality sector: In UK, hotels are
categorized in one to five stars, in 2008 RAC provide
grading scheme which is applicable on all
accommodation types business. In this grading system,
potential guest look at this before making final decisions.
Below mention table help individual to understand
meaning of different starts for particular hotel.
GRADING CLASSIFICATION SYSTEMS
Rating Summary
Single star Provide basic facilities for budget minded guest.
Double star For more than basic accommodation which has more
accommodation facilities along with comfort.
Three star Very good accommodation services which include high quality
services along with variety.
Four star High level services in all area and accommodation is refined and
stylish.
Five star Provide luxuries and sophisticated services which make guest
satisfied with it.

Classification system:
• There are four classifications in hospitality sector which force potential guest to think
about it before making bookings for accommodations. Basically this system plays
essential role and it mentioned below:
• Food and beverage: It is one of the largest sector of hospitality industry and it is engage
with preparing food for the consumptions. So before making their booking, guest
evaluate the restaurant rating and after that making their decisions.
CONTINUE….

• Tour & tourism: In this segment, people travel from one place to another place by using various
options such as, cabs, buses, ship, plan etc. At the time of travelling, people use leisure travel and
spend money on lodging.
• Lodging: Here people use this service for a small period of stay such as for one or two-night stay.
In UK, there are various accommodation service provider who provide lodging facilities.
• Recreation: It is an activity which is done for people to feel them relax and enjoy. Main purpose
of recreation is to make their guest refresh from their mind and body.
Grading or classifications system help potential guest to make their decisions as per their desires and
needs.
CONTINUE….

• Online reputation- From online reviewing the accommodations, a reputation gets build
about that accommodation. From these reviews any guest which is interested for booking
can go through other experienced customer's review for clarity. Such review builds an
image in mind of guests and helps them in making booking decisions. For example- from
make-my-trip online site, any customer can get to know about the review of any
accommodation listed in there by which he can make necessary decisions.
ROLE PLAYED BY ONLINE REVIEW SITES

• Available Accommodation- From online sites, the accommodations which are available
at a particular region can be listed and analyses. From this, the customer gets an idea
about kinds of accommodations available there and prevailing prices. Sites like Make My
trip is all about this. The site provides the number of accommodations available, reviews
of hotels, prices, types of rooms available and so forth.
CONTINUE….

• Hotels: In this accommodation service providers, front office of hotels done various
functions such as maintain guest register, fulfil their additional requirement, maintain
guest history, maintain client’s database etc.
• Bed & Breakfast: It is similar to the hotels but along with accommodation services they
also provide food facilities. Front office person take orders from guest and try to delivery
with them as fast they can. Managers of hotels ensure about the availabity of rooms and
food.
FUNCTIONS OF FRONT OFFICE

• Room reservation as per guest requirement.
• Help single guest to fill registration form.
• Provide booking details to their clients by using email or call.
• Resolve guest queries in minimum time period.
• Maintain proper list of guest arrival or departure from hotel.
KEY ROLES OF FRONT OFFICE
DEPARTMENT

From the above discussion it has been concluded that, hospitality industry contributed in the
economy at major level. It includes sub services as well such as food & beverages,
accommodation services, resort etc. With the help of grading system such as hotel ranking
which help potential guest to make their decisions accordingly. In addition, front office
department has to play various role in order to satisfy customers which further helps in
meeting business objectives.
CONCLUSION

• Reid, G., 2018. Managing budget cuts in Edinburgh’s sport and recreation services:
progressive localism in a resilient local authority?. International Journal of Sport Policy
and Politics. 10(1). pp.113-129.
• Rogerson, C. M. and Rogerson, J. M., 2019. Tourism and accommodation services in
South Africa: A spatial perspective. In The geography of South Africa (pp. 213-220).
Springer, Cham.
REFERNCES

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