Managing Hospitality Services

Managing
Hospitality Services

Cover Content
• Introduction
• Scale And Size Of Accommodation Services
• Commercial Accommodation
• Non-commercial Accommodation
• Different Forms Of Ownership
• Grading And Classification System
• Organization Front Office Functions
• Key Roles With Front Office
• Conclusion
• References

Introduction
• The Hospitality Industry is responsible for providing primarily food services and
accommodation in places such as hotels and loadings, food services, travel agency, car rental
services etc.
• It is a service industry, task to create shareholder wealth by servicing and satisfying guest.
• This presentation is based on accommodation sector. It is going to identify scale and size of
accommodation services that are founded with hospitality industry.

Scale And Size Of Accommodation Services
• Hospitality industry is broad group of businesses that provide service to
customer. It is focused on satisfaction of customer and providing specific
experiences during their travelling.
• This sector is unique as it relies heavily on discretionary income and free time. It
strongly focusses on customers, levels of services provided as well as economics
of industry.