This assignment delves into the world of accommodation services, specifically examining the role of staff and management in delivering quality experiences. It uses Fairmont Hotels & Resorts as a case study, analyzing their security measures, guest service strategies, and overall approach to sustainability within the competitive hospitality market.
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Managing Accommodation Services
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Table of Contents INTRODUCTION...........................................................................................................................3 P6. Review the key roles found within housekeeping department in an organization...........3 P7. Importance of forecasting linen stock and other guests supplies to ensure sufficient supply ................................................................................................................................................4 P8. Importance of interrelationships between housekeeping and other key departments within a organization.........................................................................................................................4 P9. Importance of scheduling maintenance or repair work to minimise disruption to guests5 P10.The importance of security in an organization................................................................5 CONCLUSION................................................................................................................................5 ......................................................................................................................................7 .........................................................................................................................................................7 REFERENCES................................................................................................................................8
INTRODUCTION Hospitality industry is an important industry as it creates number of jobs because there is a high requirement of staff for the management of all the activities. In UK, approx. 20 billion British pounds on accommodation services each year in domestic as well as international market (Rogers and Davidson, 2015). The hotel selected is Fairmont Hotels and Resorts and covers key roles of housekeeping department in an organization, importance of forecasting linen stock and other guest supplies, and importance of interrelationships between housekeeping and other key departments. Furthermore, importance of scheduling maintenance or repair work to minimise disruption to guests and importance of security within a selected organization. P6. Review the key roles found within housekeeping department in an organization Housekeeping Structure of Fairmont Hotels and Resorts Housekeeping department is significant to a hotel business responsible for generating high amount of profits. It is a service ancillary to the main services. The activities conducted by this department leaves a strong impressionin the minds of guests. A customer look for a hotel that provide clean and tidy rooms along with hygiene standards. In the above structure, the housekeeping department is sub-divided into various parts. Executive housekeep will have the complete authority to make decisions and policies that will be
applicable. Then, assistant housekeeper will ensure that work is being conducted according to terms and conditions in the policy (Pappas, 2017). Floor, desk, public area and linen and uniform room supervisor will handle their part of work and may have other personnel to work under them for quick services. Furthermore, there should be an effective co-ordination between all other departments. P7. Importance of forecasting linen stock and other guests supplies to ensure sufficient supply Forecasting is used as a tool in which certain assumptions are made for future. The prediction is done on the basis of past data. It helps in minimising the costs and wastage and encourage timely supply material required. Fairmont Hotels and Resorts is a luxurious hotel that provide high quality services. It is highly recognised and reputed hotel which is preferred by many renowned persons. The reviews of each customer hold a great value which directly and indirectly depend on the smooth services of hotels. Every customer want to stay in a hotel that provide all required things before the room is actually allotted in order to make the stay comfortable without any disturbance. Linen and other guests supplies such as towels, hangers, shampoo, soap, doormats, slippers etc. are some of the most basic and required things. Forecasting of all the mentioned elements is important in order to have the replenishment before the time (Mody, Suess and Lehto, 2017). This ultimately, saves the costs and time. Further, hotel can avoid the situation of overloading of such things. This will have overall impact on the profits and sales of rooms. P8. Importance of interrelationships between housekeeping and other key departments within a organization Housekeeping department is the only department in a hotel that is connected with all other departments and provide its services to them apart from customers. An interrelationship has been mentioned below: Security department:This department is responsible for preventing any situation that may be dangerous for customers staying at the hotel. Housekeeping department should report anything suspicious to security department so that prompt actions can be taken. Food and Beverage department:The area of food in a restaurant and hotel should kept intact and hygienic in order to prevent any kind of infections and diseases. The tables, table cloth, glasses, plates etc. should be washed and cleaned by housekeeping department.
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Personnel department:HR department is responsible for hiring the best employees for eachdepartment.Housekeepingdepartmentshouldreportpersonnelmanageraboutthe requirement of staff. Further, the wages, policies, programs, locker facilities etc. all should be a part of HR department (Sigala, 2018). Purchase department:The forecasting and reordering of stocks in with purchase department. Housekeeping department has the best knowledge about stocks and supplies that are finished or which required to be replenished. P9. Importance of scheduling maintenance or repair work to minimise disruption to guests Maintenance work should be done on a continuous basis in order to minimise problems and difficulties of guests. The guests are the source through which a hotel earn its income and increase its sales. For this, there should be proper lighting, every bathroom appliances should work properly, TV, AC etc. should be in their best form. Maintenance or repair work should be scheduled as and when the need arise. This will reduce the difficulties that may be faced by guests. Further, the cost will also be minimised if timely correction has been done. Furthermore, it will influence guests to leave positive feedback and reviews which will attract more customers. P10.The importance of security in an organization Security department has major responsibilities to protect the hotel premises and prevent any accidents that may have huge and long lasting effect. Further, Fairmont Hotels and Resorts have installed CCTV cameras on every possible place to record the activities (Wosskow 2014). This help in preventing theft and other incidents. In case of any misshaping, one may see the records and determine the culprit. Furthermore, guests look for hotels that have strong security measure. This attracts more customers which impact the sales and profits together with increase in customer base. CONCLUSION From the above report, it has been concluded that accommodation service require different staff for conducting the activities in specified manner. It is a part of hospitality sector where a place or rooms are given to the guests. It is concluded that for maintaining sustainability at market place, it is necessary to analyse the size and scale of industry. Along with this, various types of key roles performed by front office managers to satisfy the requirements of customers
has also been analysed in this report. To provide customers better services it is necessary to analyse accommodation services by the management team of the industry.
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REFERENCES Books & Journals: Mody,M.A.,Suess,C.andLehto,X.,2017.Theaccommodationexperiencescape:a comparative assessment of hotels and Airbnb.International Journal of Contemporary Hospitality Management.29(9). pp.2377-2404. Pappas,N.,2017.Thecomplexityofpurchasingintentionsinpeer-to-peer accommodation.InternationalJournalofContemporaryHospitalityManagement. 29(9). pp.2302-2321. Rogers,T.andDavidson,R.,2015.Marketingdestinationsandvenuesforconferences, conventions and business events. Routledge. Sigala, M., 2018. Market formation in the sharing economy: Findings and implications from the sub-economies of Airbnb. InSocial dynamics in a systems perspective(pp. 159-174). Springer, Cham. Stickdorn, M. and Schwarzenberger, K., 2016. Service design in tourism.Entrepreneurship und Tourismus: Unternehmerisches Denken und Erfolgskonzepte aus der Praxis,261. Wosskow,D.,2014.Unlockingthesharingeconomy:Anindependentreview.London: Department for Business, Innovation and Skills.