Managing to Accommodation Services

This report discusses the role of the housekeeping department in Hotel Hilton, the importance of forecasting linen stock, the interrelation between housekeeping and other departments, and the significance of scheduling maintenance and security in the hospitality industry. It provides insights into the services offered by Hotel Hilton in London.

Managing to Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1 (Covered in PPT)..................................................................................................................3
Task 2 (Covered in PPT)..................................................................................................................3
Task 3...............................................................................................................................................3
P6 Description about role that can be found in house keeping department for a chosen
organisation..................................................................................................................................3
P7 How forecasting linen stock is important and guest supplies to make sure that it has meet
with needs ...................................................................................................................................4
P8 Define interrelation between housekeeping and other department ........................................5
Task 4 ..............................................................................................................................................6
P9 How scheduling maintenance and repair work reduces customers disruption in a hospitality
industry........................................................................................................................................6
P10 Security's importance in a chosen organisation...................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Accommodation sector is consider as as ample sector in tourist industry that provides a
wealth of opportunities in a dynamic environment and sector. This is integral part of hospitality
sector that helps in comprehensive understanding about changing accommodation services that
creates productivity and profitability. To understand about accommodation services and
increasing performance Hotel Hilton has been selected that is situation in London providing
different types of hospitality services to customers. This report covers different topics such as
types of services which are accessible in industry and role of the front business office
department. A part from this, contribution of housekeeping department to providing effective
accommodation services, role facilities and security plays within sector also discussed in this
report.
Task 1 (Covered in PPT)
Task 2 (Covered in PPT)
Task 3
P6 Description about role that can be found in house keeping department for a chosen
organisation
Roles and responsibilities in a hospital industry is required to be performed in order to
attain the business goals and objectives by completing task. In Hilton, housekeeping department
is playing different types of roles and responsibilities such as executive housekeeper, cleaner,
room services etc. This person is playing a role of executive house keeper that are as mentioned:
Managing HR concerns: A person who manages all HR concerns such as recruitment,
selection, high turn over and training that increases business performance (Hall, Razak and
Prayag, 2019).
Employee motivation: This role is also played by executive house keeper by scheduling,
budgeting and employees motivation that helps to manage activities and increase effectiveness.
Managing a multicultural team: In this, the executive house keeper of Hilton are playing
a role of manager who manage its multicultural team and perform functions and activities
accordingly.

P7 How forecasting linen stock is important and guest supplies to make sure that it has meet with
needs
Forecasting is process which is used by managers to meet with organisational goals and
objectives. For hospitality industry it is important that to ensure linen stock, uniforms, cleaning
and guest supplies are maintaining properly that helps to make feel good to guest by solving
issues. It is important for housekeeping staff of Hilton that forecast the requirements of linen
stock and supplies on the basis of consumption rate, time taken and completing activities. The
importance are as defined:
Managing and forecasting inventories: This is important for organisation to get
information regarding managing and forecasting the inventory at a workplace. In Hilton,
managers responsible to manage and forecasting activities by can help to make profits.
Difference between consumable and non consumable items:-
Basis Consumable items Non-consumable items
Meaning This involves items and things that
need to be consumed fast. It
prevents from perishing and
damage.
This type of products and
services are non perishable that
helps to make profits.
Uses This type of items can be used
only once.
This can be used more than once
and reuse that may influence
customers.
Budget and control expense: This is important for organisation where budget and
expenses are controlled by management in order to run business activities in certain budget and
time. In this, manager of Hilton prepare a budget by forecasting about income and expenses that
increased performance (Leach, 2019).
Operating and capital expenditure
Basis Operating expenses Capital expenses
Meaning This means expenses which are
required for day by day
functioning of a business.
Such expenses incurred when a
business spends money, uses collateral
or take debt to either buy new assets

and add the value of existing assets.
Recording This expenses are recorded on
organisation's income statement
as expenses in occurring period.
This type of expenses are recorded as
assets on a company's balance sheet
instead of expenses on income
statement.
Guest room cleaning : Forecasting linen stock is important for organisation as it helps to
provide room cleaning services to customers. In Hilton, guest room cleaning are important in
room assignment, inspection and turn-down service, daily cleaning, room status codes, deep
cleaning and properly maintenance that help to increase business performance. This attracts
customers and encourage them to buy such services (Man and Kangas, 2019).
Environmentally friendly procedures for sustainable housekeeping: This is also
important for forecasting to linen stock where manager provides different services such as green
certified cleaning products, biodegradable guest amenities, reducing carbon emission integrating
sustainable practices with guest loyal water saving techniques, etc. With the help of this
organisation can increase performance and productivity effectively (Ng, Sweeney and Plewa,
2019).
P8 Define interrelation between housekeeping and other department
Housekeeping is required in all organisation that helps to improve the performance by
maintaining good relations with all departments. The department in relation to housekeeping
display coordination and communication in order to make effective operations. The coordination
in context to Hilton hotel are with housekeeping department and others are as defined:
Housekeeping with front office: In this, function of housekeeping and front office are
interrelated as they ensure timely solution of customer queries and problems which is
communicated by customers with front desk. The housekeeping department of Hilton
coordinates with front office and make sure about proper cleaning of room and desk before their
arriving (Shay, 2019).
Coordination with food and beverage: Housekeeping department is also required to
coordinate with F&B department that helps to provide declaration that all food and beverage are
prepared under hygiene standard. In Hilton, housekeeping department communicates with food

and beverage department in which it heck the quality of food on regular audits. Therefore,
interrelation of both department helps to provide organic and hygienic food to customers
(Stephenson, 2019).
Coordination with Conference and events: If there is space in hotels for conference
and hosting events then it is needed to be clean properly that helps to host the programmes
efficiently. In Hilton, the department of housekeeping coordinates with conference and event
department in order to maintaining cleanliness, resource managing, tracking inventory properly
and events. This is also important for organisation to provide a clean environment and place to
organise events so it can be host successfully. Therefore, close relationship between both
department are required to attain the business goals (Williams, 2019).
Task 4
P9 How scheduling maintenance and repair work reduces customers disruption in a hospitality
industry
It is important for Hospital industry to schedule regularly and maintain the work by
repairing so activities can be perform effectively. This minimize the disruption to guests that
helps to complete goals and objectives. The importance of scheduling maintenance in context to
Hilton are as defined:
Functions of facilities manager: This manager are responsible for maintenance,
operations and management of equipment and infrastructure that helps to attain the business
goals. In Hilton, facilities manager are responsible for inspecting building structure, operations
and repairing them effectively.
Functions of Maintenance engineers: The maintenance engineer perform their
functions by responding customer complaints and request. In Hilton, the role of maintenance
engineer is to understand requires and problem of its clients and maintain proper communication
that helps to increase the customer satisfaction level.
Functions of security managers: The security manager of Hilton hotel are playing role
and responsibilities by providing safety to guests. They maintain security and surveillance
system such as cameras, CCTV, alarm etc. that make customer aware.

P10 Security's importance in a chosen organisation
Security and safety is crucial for all companies and hotels that ensures clients that they
are safe and protected. No will be done wrong with them and they can enjoy hotel services
effectively. In Hilton, security is need to provide safety to guest who have arrived in and
staying. The importance of security in context to Hilton hotel are as defined:
Key card access: This system provide a facility to hotel's guest that are allowing in
organisation by showing card. In Hilton, manager ensure that no one other than authorised guest
are allowing to enter in rooms (Zhang, Bufquin and Lu, 2019).
After hours access: This is tightly regulated by security manager who allowed people in
room for a valid reason that prevent customers from disruptions.
Alarm and security plans: This system is used by managers of Hilton hotel in case of
burglary or any other misshapenness such as fire, incidents etc. A biometric system is used by
security manager that prevents from unauthorised access in hotel.
CONCLUSION
From the above report it can be terminated that hotel services are important for hospital
industry. Accommodation services like bed, lodging, staying and other facilities are provided by
mangers by understanding needs and wants. Housekeeping department is playing different roles
such as managing HR concerns, employee motivation and multicultural team that helps to face
problems. Forecasting linen stock is important that is used to keep records and increase business
performance.

REFERENCES
Books and Journals
Hall, C. M., Razak, N. H. A. and Prayag, G., 2019. INTRODUCTION TO HALAL
HOSPITALITY AND ISLAMIC TOURISM. The Routledge Handbook of Halal
Leach, A., 2019. Introducing a community of support into open door flagstaff accommodation:
Taking the crisis out of crisis accommodation. Parity. 32(1). p.34.
Man, J. and Kangas, M., 2019. Carer experiences of services for adults with intellectual
disabilities and Co-morbid mental Ill health or challenging behaviour. Advances in
Mental Health, pp.1-13.
Ng, S. C., Sweeney, J. C. and Plewa, C., 2019. Managing Customer Resource Endowments and
Deficiencies for Value Cocreation: Complex Relational Services. Journal of Service
Research. 22(2). pp.156-172.
Shay, A., 2019. Accommodation System: Other. In Assistive Technology Service Delivery (pp.
33-43). Academic Press.
Stephenson, J. H., 2019. Managing Diversity in Trinidad and Tobago. In Diversity within
Diversity Management: Country-based Perspectives (pp. 281-304). Emerald Publishing
Limited.
Williams, B., 2019. Lived experience of young people in crisis accommodation. Parity. 32(1).
p.27.
Zhang, T., Bufquin, D. and Lu, C., 2019. A qualitative investigation of microentrepreneurship in
the sharing economy. International Journal of Hospitality Management. 79. pp.148-157.
Online
Difference between serviced and non serviced businesses. 2020. Available through:
<https://trave1blogs.com/whats-difference-serviced-non-serviced-apartments/>