Managing Accommodation Services: Assignment

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Scale and size of the accommodation services found within the hospitality industry...........1
P2 The different forms of ownership available to accommodation services..............................4
P3 Role of grading, classifications systems and online review sites..........................................6
TASK 2............................................................................................................................................7
P4. Explain the organisation of front office functions within a variety of accommodation
services........................................................................................................................................7
P5. Discuss key roles within front office department.................................................................8
CONCLUSION................................................................................................................................8
REFRENCES.................................................................................................................................10
.......................................................................................................................................................10

INTRODUCTION
Accommodation services play an important role in hotel industry in earning high
satisfaction of customers. It includes a provision of providing facilities to customers who are
travelling away from home. They stay at hotels for dining and other purposes. The present report
is going to make a discussion types of accommodation services, within hotel industries and how
they are managed. For this purpose, The Langham Hotel is taken that famous for its traditional
style in London. It is considered as the largest as well as most modern hotel that features a
hundred water closets and first hydraullic lifts in UK. This assignment is going to explain scale
as well as size of the accommodation services found within respective sector. Along with
different forms of available ownership and role of grading, classification system and online sites
within hospitality industry. Apart from this, function of front office within several
accommodation services and key roles of the front office department will be discussed.
TASK 1
P1 Scale and size of the accommodation services found within the hospitality industry
Table 1: Quantity of one, two, three, four and five star hotels in United Kingdom

Category of Hotels Quantity
1 star 7981
2 star 8382
3 star 10878
4 star 9369
5 star 8390
Total 45000
Interpretation: After going through the above graphical presentation it has been observed that
there are 7981 one star hotel, 8382 one star hotel, 10878 three star, 9369 four star as well as 8390
five star hotels. Digit of these hotel shows that demand of 3 star hotel is more in United
Kingdom rather than others.
Table 2: Number of hotels in the UK compared to other major countries.
Places Number of hotels
United Kingdom 45000
USA 7117
Malaysia 7351
Thailand 4219
Russia 5000
1 star 2 star 3 star 4 star 5 star Total
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
7981 8382 10878 9369 8390
45000
Quantity

Interpretation: After going to the above graphical presentation it has been analysed that United
Kingdom have more hotel i.e., 45000 compare to other nations such as USA, Thailand, Russia
and Malaysia. Main reason behind number of hotel is that UK is business hub for tourism
industry and help in generating more revenue. Apart from this, USA have 7117, Malaysia 7351,
Thailand 4219 and Russia 5000.
Table 3: Quantity of hotels with more bedrooms
London Total
number of Hotel is
around 24
Number of Rooms Number of Hotels
0-100 6
101-200 7
101-300 7
More than 300 4
United Kingdom USA Malaysia Thailand Russia
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
45000
7117 7351
4219 5000
Number of hotels
Series2

Interpretation: From the above graphical presentation it has been identified that there are 7
hotels which have approx. 101 to 200 rooms as well as it is more in demand instead of other
hotels. Apart from this, there are 6 small size hotels which have maximum 100 rooms, 7
medium size hotels which consist of 101 to 300 rooms. Scope within hospitality industry is
increasing day by day and everyone want to generate more revenue this is the main reason that
respective industry is focusing on maximising numbers of hotels which consist of more rooms.
Table 4: Number of hotels compared with number of B&Bs in United Kingdom
Particular Total number
Hotels in UK 45000
B&Bs (Bed and
breakfast) 25000
0-100 101-200 101-300 More than 300
0
1
2
3
4
5
6
7
8
6
7 7
4 Number of Hotels

Interpretation: From the above given graphical presentation it has been identified that there are
total 45000 hotels in United Kingdom of of these 25000 hotels are offering bed & breakfast
facilities to their guest. Demand of same facility is increasing more and more because travellers
and other guest want both services at same place for their comfort level.
P2 The different forms of ownership available to accommodation services
Different kind of ownership their advantages and disadvantages are as follows :
Types of ownership Description Advantages Disadvantages
Limited Company In limited Company
board of director play
important role in decision
making process whereas,
shareholders also have
rights to give their
suggestions in the entire
judgement making
procedure. Langham
One of the major
advantage for
Langham Hotel is
that they can rise
funds from open
market by offering
share and debentures
to public.
There are several rules
and regulations which
gave to be followed by
respective hospitality
organisation. If these
will not be
implemented in their
day to day working
then fine have to pay
Hotels in UK B&Bs (Bed and breakfast)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
45000
25000 Total number
Series2

Hotel is registered under
limited company and
their different functions
are divided on the basis
of particular department.
by the company.
Partnership Partnership is that in
which two or more than
that people combine
together for starting a
new business. Moreover,
in several partnership
agreement partners share
liabilities as well as profit
equally or some may
have limited liabilities.
One of the major
advantage is that
business will be easy
to establish no
requirement of huge
start-up capital.
Along with this, their
will be no burden on
individual. It will be
easy to change legal
structure when
circumstances will
get modify.
Major disadvantage
face in partnership
form is that company
have to value their
assets at the time of
any partner's leaving
which result in extra
expenses.
There are several purchase option along with their advantage & disadvantage in relation to
Langham Hotel explanation of these are as follows :
Method of Purchase Advantages Disadvantages
Bank Loan Bank loan is the best source of
rising fund as well as with the
assistance of it Langham Hotel
can expand their business in
several other nations also.
Along with the advantage,
bank loan have some
disadvantages also for
Langham Hotel that it creates
liability on which respective
have to pay interest on the
amount taken. If they will get

fail in repaying the amount
then fine will be imposed by
the bank.
Joint Purchase with
friends/family/business
associates
With the assistance of joint
venture company can get
several source of arranging
funds such as family, friends,
business associates and so on.
By doing joint venture with
friends, family, business
association and so on chance
of conflicts or disputes among
persons involved in hotel may
rise.
P3 Role of grading, classifications systems and online review sites
Hospitality industry organisations such as hotels, resorts and so on try to provide variety
of high quality services to their customers for attracting them as well as also for taking better
place in the market area. Grades are given to hotels and they are classified under different
numbers on the basis of their offerings as well as continuous improvement they are doing. Such
classification and grading make sure that customer will have great experience when they stay in
hotels. Along with this, there are several sites which give online review about the hotel these
sites are TripAdvisor, Trivago, Bookings.com, LateRooms.com and so on. With the assistance
of such sites people take easy decision in selecting hotels as well as there are several components
which are kept in mind by the customers while booking hotels explanation of these are as
follows:-
 Essentials – These are such facilities which is basic and required by the guest at every
time. Essentials are necessary in the hotels because it try to make sure that customer
satisfaction will be gained. For instance, Rooms, parking, security etc.
 Basic - These are the critical facilities which is required by the guest for fulfilling needs
and demands so they can comfortably stay within hotel. These are such conveniences
which are approachable for everyone as well as such facilities can be extra chargeable.
For example, Food and beverages, hygiene and cleanliness, housekeeping, room service
etc.

 Nice-to-have - Such services result in providing pleasant as well as good experience for
guest who are stay in hotel as well as visitors also. For instance, Wi-Fi, swimming pool,
laundry, gaming zones etc.
 Luxury - These are the services that are provided by hotels to create an unmatchable
experience and luxury lifestyle for their guest to retain them for a long duration of time.
Such services help in building strong impression on the customers. For example, Spa,
fitness centre, luxurious cars, pet-sitting, banquets and so on.
 Hyper-luxury - These are the high quality, luxurious as well as expensive services
offering of which make sure that guest will get full comfort. Moreover, such services are
mainly utilise by the elite class people who have the capabilities to afford these
amenities. For example, Suites, concerts and shows within hotels, adventure sports,
massage room, personal kitchen etc.
TASK 2
P4. Explain the organisation of front office functions within a variety of accommodation services
In different aspects when new employee come in an organisation, he/she have different
queries regarding various information and they come to the reception. These facilities like
effective pricing, quality of service, no. of consumers visited, how is the organisation is working.
When new employee come in Langham hotel they first go to the reception to ask the queries
regarding the accommodation services. It provides different things which are required in front
desk which are as follows-
Telephone- It is the important thing that every consumer should receive or gathering
some information for some specific source. In the Langham hotel when new person is entered
he/she receive the information regarding food and other services by telephone booth. They make
a telephone call to the client so that they receive the service properly.
Printer- In the Langham hotel , it provides the service like printer so that the person can
required to print the documents as soon as possible such as ID proof and also require to print the
bill for the service.

Computer- It is the key aspect when consumers required some information or want to
book the hotel. In Lang hum hotel it provides the services like computer in which all consumers
can book the hotel and give the payment on the spot and require some other kind of information.
P5. Discuss key roles within front office department
In hospitality industry front office department play important role in receiving customers
and handling their queries as well as any type of requests. Along with this, front office staff
members play important role in striking a good impression on the minds of guests in relation to
their hotel. Within Langham Hotel of London, the constitution of front office department are as
follows:-
Position Number of Persons
Front Office Manager 1
Reservations Manager 1
Reservations Clerk 2
Check-in Desk Manager 1
Check-in Desk Clerk 2
Check-in Desk Night Clerk 1
Guest Services Manager 1
Guest Services Assistant 2
Concierge 1
Porter (Bell-Hop) 2
Night Porter 1
It has been ascertained that the management of Langham Hotel of London is concerned
about the rising cost of wages and has thus thought of reducing the cost by making one of the
front office positions redundant. In this regard, management department of respective hotel taken
decision to dispose off one position of Check-in Desk Clerk because there are already two people
who are working on same position. So, the burden of one Check-in Desk Clerk can be increased

to compensate the vacancy caused. Thus, through such practices Langham Hotel of London will
be able to cut the cost.
CONCLUSION
From the above graphical presentation it has been analysed that, hospitality industry is
wide and they are focusing more for improving quality of their services. So that, they can
provide better accommodation services to their customers and attract them towards hotel. Apart
from this, front office department play vital role in solving queries of guest as well as fulfil their
requirement. Along with this housekeeping department is responsible for the cleanliness within
hotels and resorts.