Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Scale and size of the accommodation services found within the hospitality industry...........1 P2 The different forms of ownership available to accommodation services..............................4 P3 Role of grading, classifications systems and online review sites..........................................6 TASK 2............................................................................................................................................7 P4. Explain the organisation of front office functions within a variety of accommodation services........................................................................................................................................7 P5. Discuss key roles within front office department.................................................................8 CONCLUSION................................................................................................................................8 REFRENCES.................................................................................................................................10 .......................................................................................................................................................10
INTRODUCTION Accommodation services play an important role in hotel industry in earning high satisfaction of customers. It includes a provision of providing facilities to customers who are travelling away from home. They stay at hotels for dining and other purposes. The present report is going to make a discussion types of accommodation services, within hotel industries and how they are managed. For this purpose, The Langham Hotel is taken that famous for its traditional style in London. It is considered as the largest as well as most modern hotel that features a hundred water closets and first hydraullic lifts in UK. This assignment is going to explain scale as well as size of the accommodation services found within respective sector. Along with different forms of available ownership and role of grading, classification system and online sites withinhospitalityindustry.Apartfromthis,functionoffrontofficewithinseveral accommodation services and key roles of the front office department will be discussed. TASK 1 P1 Scale and size of the accommodation services found within the hospitality industry Table 1: Quantity of one, two, three, four and five star hotels in United Kingdom
Category of HotelsQuantity 1 star7981 2 star8382 3 star10878 4 star9369 5 star8390 Total45000 Interpretation:After going through the above graphical presentation it has been observed that there are 7981 one star hotel, 8382 one star hotel, 10878 three star, 9369 four star as well as 8390 five star hotels. Digit of these hotel shows that demand of 3 star hotel is more in United Kingdom rather than others. Table 2: Number of hotels in the UK compared to other major countries. PlacesNumber of hotels United Kingdom45000 USA7117 Malaysia7351 Thailand4219 Russia5000 1 star2 star3 star4 star5 starTotal 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000 798183821087893698390 45000 Quantity
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Interpretation:After going to the above graphical presentation it has been analysed that United Kingdom have more hotel i.e., 45000 compare to other nations such as USA, Thailand, Russia and Malaysia. Main reason behind number of hotel is that UK is business hub for tourism industry and help in generating more revenue.Apart from this, USA have 7117, Malaysia 7351, Thailand 4219 and Russia 5000. Table 3: Quantity of hotels with more bedrooms London Total number of Hotel is around 24 Number of RoomsNumber of Hotels 0-1006 101-2007 101-3007 More than 3004 United KingdomUSAMalaysiaThailandRussia 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000 45000 71177351 42195000 Number of hotels Series2
Interpretation:From the above graphical presentation it has been identified thatthere are 7 hotels which have approx. 101 to 200 rooms as well as it is more in demandinstead of other hotels. Apart from this,there are 6 small size hotels which have maximum 100 rooms, 7 medium size hotels which consist of 101 to 300 rooms. Scope within hospitality industry is increasing day by day and everyone want to generate more revenue this is the main reason that respective industry is focusing on maximising numbers of hotels which consist of more rooms. Table 4: Number of hotels compared with number of B&Bs in United Kingdom ParticularTotal number Hotels in UK45000 B&Bs (Bed and breakfast)25000 0-100101-200101-300More than 300 0 1 2 3 4 5 6 7 8 6 77 4Number of Hotels
Interpretation:From the above given graphical presentation it has been identified that there are total 45000 hotels in United Kingdom of of these 25000 hotels are offering bed & breakfast facilities to their guest. Demand of same facility is increasing more and more because travellers and other guest want both services at same place for their comfort level. P2 The different forms of ownership available to accommodation services Different kind of ownership their advantages and disadvantages are as follows : Types of ownershipDescriptionAdvantagesDisadvantages Limited CompanyInlimitedCompany boardofdirectorplay important role in decision making process whereas, shareholdersalsohave rightstogivetheir suggestions in the entire judgementmaking procedure.Langham Oneofthemajor advantagefor LanghamHotelis thattheycanrise fundsfromopen marketbyoffering share and debentures to public. There are several rules and regulations which gave to be followed by respectivehospitality organisation.Ifthese willnotbe implementedintheir daytodayworking then fine have to pay Hotels in UKB&Bs (Bed and breakfast) 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000 45000 25000Total number Series2
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Hotel is registered under limitedcompanyand theirdifferentfunctions are divided on the basis of particular department. by the company. PartnershipPartnershipisthatin which two or more than thatpeoplecombine togetherforstartinga new business. Moreover, inseveralpartnership agreement partners share liabilities as well as profit equallyorsomemay have limited liabilities. Oneofthemajor advantageisthat business will be easy toestablishno requirementofhuge start-upcapital. Along with this, their will be no burden on individual. It will be easy to change legal structurewhen circumstanceswill get modify. Majordisadvantage faceinpartnership form is that company havetovaluetheir assetsatthetimeof anypartner'sleaving whichresultinextra expenses. There are several purchase option along with their advantage & disadvantage in relation to Langham Hotel explanation of these are as follows : Method of PurchaseAdvantagesDisadvantages Bank LoanBank loan is the best source of rising fund as well as with the assistance of it Langham Hotel can expand their business in several other nations also. Alongwiththeadvantage, bankloanhavesome disadvantagesalsofor Langham Hotel that it creates liabilityonwhichrespective havetopayinterestonthe amount taken. If they will get
failinrepayingtheamount then fine will be imposed by the bank. JointPurchasewith friends/family/business associates Withtheassistanceofjoint venturecompanycanget severalsourceofarranging funds such asfamily, friends, business associates and so on. Bydoingjointventurewith friends,family,business association and so on chance of conflicts or disputes among persons involved in hotel may rise. P3 Role of grading, classifications systems and online review sites Hospitality industry organisations such as hotels, resorts and so on try to provide variety of high quality services to their customers for attracting them as well as also for taking better place in the market area. Grades are given to hotels and they are classified under different numbers on the basis of their offerings as well as continuous improvement they are doing. Such classification and grading make sure that customer will have great experience when they stay in hotels. Along with this, there are several sites which give online review about the hotel these sites areTripAdvisor, Trivago, Bookings.com, LateRooms.com and so on. With the assistance of such sites people take easy decision in selecting hotels as well as there are several components which are kept in mind by the customers while booking hotels explanation of these are as follows:- Essentials –These are such facilities which is basic and required by the guest at every time. Essentialsare necessary in the hotels because it try to make sure that customer satisfaction will be gained. For instance, Rooms, parking, security etc. Basic -These are the critical facilities which is required by the guest for fulfilling needs and demands so they can comfortably stay within hotel. These are such conveniences which are approachable for everyone as well as such facilities can be extra chargeable. For example, Food and beverages, hygiene and cleanliness, housekeeping, room service etc.
Nice-to-have -Such services result in providing pleasant as well as good experience for guest who are stay in hotel as well as visitors also.For instance, Wi-Fi, swimming pool, laundry, gaming zones etc. Luxury -These are the services that are provided by hotels to create an unmatchable experience and luxury lifestyle for their guest to retain them for a long duration of time. Such services help in building strong impression on the customers. For example, Spa, fitness centre, luxurious cars, pet-sitting, banquets and so on. Hyper-luxury -These are the high quality, luxurious as well as expensive services offering of which make sure that guest will get full comfort. Moreover, such services are mainly utilise by the elite class people who have the capabilities to afford these amenities. For example, Suites, concerts and shows within hotels, adventure sports, massage room, personal kitchen etc. TASK 2 P4. Explain the organisation of front office functions within a variety of accommodation services In different aspects when new employee come in an organisation, he/she have different queries regarding various information and they come to the reception. These facilities like effective pricing, quality of service, no. of consumers visited, how is the organisation is working. When new employee come in Langham hotel they first go to the reception to ask the queries regarding the accommodation services. It provides different things which are required in front desk which are as follows- Telephone-It is the important thing that every consumer should receive or gathering some information for some specific source. In the Langham hotel when new person is entered he/she receive the information regarding food and other services by telephone booth. They make a telephone call to the client so that they receive the service properly. Printer-In the Langham hotel , it provides the service like printer so that the person can required to print the documents as soon as possible such as ID proof and also require to print the bill for the service.
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Computer-It is the key aspect when consumers required some information or want to book the hotel. In Lang hum hotel it provides the services like computer in which all consumers can book the hotel and give the payment on the spot and require some other kind of information. P5. Discuss key roles within front office department In hospitality industry front office department play important role in receiving customers and handling their queries as well as any type of requests. Along with this, front office staff members play important role in striking a good impression on the minds of guests in relation to their hotel. Within Langham Hotel of London, the constitution of front office department are as follows:- PositionNumber of Persons Front Office Manager1 Reservations Manager1 Reservations Clerk2 Check-in Desk Manager1 Check-in Desk Clerk2 Check-in Desk Night Clerk1 Guest Services Manager1 Guest Services Assistant2 Concierge1 Porter (Bell-Hop)2 Night Porter1 It has been ascertained that the management of Langham Hotel of London is concerned about the rising cost of wages and has thus thought of reducing the cost by making one of the front office positions redundant. In this regard, management department of respective hotel taken decision to dispose off one position of Check-in Desk Clerk because there are already two people who are working on same position. So, the burden of one Check-in Desk Clerk can be increased
to compensate the vacancy caused. Thus, through such practices Langham Hotel of London will be able to cut the cost. CONCLUSION From the above graphical presentation it has been analysed that, hospitality industry is wide and they are focusing more for improving quality of their services. So that, they can provide better accommodation services to their customers and attract them towards hotel. Apart from this, front office department play vital role in solving queries of guest as well as fulfil their requirement. Along with this housekeeping department is responsible for the cleanliness within hotels and resorts.