Managing Accommodation Services

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION ..........................................................................................................................1
LO1..................................................................................................................................................1
COVERED IN PPT.....................................................................................................................1
LO2..................................................................................................................................................1
P4 Explain functions of front office in various accommodation services..................................1
P5 Discuss role of front office department.................................................................................2
LO3..................................................................................................................................................3
P6 Review role of housekeeping departments............................................................................3
P7 Assess importance of forecasting linen stock and other guest suppliers...............................4
P8 Illustrate significance of interrelationship among housekeeping and other departments to
offer quality provision and services............................................................................................5
LO4..................................................................................................................................................5
P9 Examine significance of scheduling maintenance or repair work to minimise disruption to
guest............................................................................................................................................5
P10 Discuss importance of security............................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Accommodation services define to several services that are provided by hospitality sector
which fulfils requirements of customers. Accommodations services are very useful for tourist
and visitors as they get safety and security at new areas or places. It helps customers to visit and
explore new places by getting effective services in an emerging manner. These types of services
primarily influence holiday trip that enhances overall experience based on travelling in an
efficient manner (Kulkarni, 2016). This whole project is based on accommodation services and
for this The Ritz Hotel is to be undertaken. The Ritz founded in 1906 that represent a symbol of
luxury and high society. This report explains role and function of front office department along
with significance of linen stock. It also involves interrelationship between several department
and housekeeping who offers quality accommodations services to clients. It also elucidates
significance of scheduling, repair maintenance to reduce disruption of guest. At the end this
represents importance of security for guest to enhance profits margin.
LO1
COVERED IN PPT
LO2
P4 Explain functions of front office in various accommodation services
Front office is a core department within hotels to attend guest and make impressions
when they arrives first. In case of The Ritz Hotel HR manager highly emphasis on selecting an
employee who have prominent communication skill that attend clients in significant manner.
Front office manager within hotel always seek to identify visitors requirements so that guests are
not facing issues within hotel. With entrance till exit of guests front office manager are taken
care of all their services prominently.
 Hotel- There are several kinds of hotels having distinct rating scale that offers services to
customers as per their needs (del Vecchio, Secundo and Passiante, 2018). In this
reception area perform essential task related to interact with clients at their visit by brief
introduction, organise their services so that they visit again. It reflects front office role
associated with receptionist in which they develop relations with customers in short
period of time.
1