Managing Accommodation Services

Managing Accommodation Services

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
Covered in ppt.............................................................................................................................1
TASK 2............................................................................................................................................1
P4)The function of the Front Office with reference to three different types of accommodation
provider.......................................................................................................................................1
P5)Analyse the key roles of the Front Office department in meeting the organisation’s
business objectives......................................................................................................................3
Critically evaluates the role of the Front Office in achieving positive reviews and enhanced
guest satisfaction:........................................................................................................................3
TASK3.............................................................................................................................................4
P6) The key roles found within the housekeeping department:..................................................4
P7)The importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand...............................................................................................................4
P8)The importance of interrelationships between housekeeping and other key departments
within the organisation ;..............................................................................................................5
The relationship between the housekeeping department and other key departments to provide
effective quality accommodation services..................................................................................5
TASK4.............................................................................................................................................6
P9)The importance of scheduling maintenance or repair work to minimise disruption to
guests:..........................................................................................................................................6
P10)The importance of security:.................................................................................................6
The role maintenance plays within the accommodation services in ensuring overall guest
satisfaction..................................................................................................................................6

Evaluate the importance of communication between the housekeeping and facilities
department for providing effective quality ................................................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Managing accommodation services refers to the services which deals with the activities
which are establishing with that offering of accommodation that are properly managed(Rogerson
and Rogerson, 2019). The accommodation management deals with the daily day to day activities
which are concerns with the proper and systematic supervision of the accommodation related
services. This services basically ensures the set of standards while working on the management
of the accommodation. Here the organisation like hospitality services need to determine which
course of action should apply by concerning in the formation of any services to the customers
and the visitors through properly managing the standards of their hospitality quality by making
changes according to the customers preferences these are the aspects which are necessary in the
management of any accommodation services provided by the hospitality company. The below
report is based on British hospitality association which is incorporating the restaurant
Association having the non-government representative body which deals in hotels, restaurants,p
clubs, relates with the leisure outlets and with other hospitality relates organisation nationwide
having their headquarter in London UK, they got merged with the association of licences
multiple retailers for UK hospitality. The below report covers the topic functions of the front
office, key roles within the housekeeping department, importance of forecasting linen stock and
the importance of security within the organisation.
MAIN BODY
TASK 1
Covered in ppt
TASK 2
P4)The function of the Front Office with reference to three different types of accommodation
provider
The front office department is basically the most busy department and having the aspect
of most visible department in a hotel, the most interactive position while visiting any hotel is
there reception desk. The reception desk is relates with that place where guest makes the first
impressions of the hotel, here are the functions which deals by the front office management of
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