Managing Accommodation Services

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION.......................................................................................................................2
LO 1 ............................................................................................................................................3
Different types of accommodation services.......................................................................3
LO 2 ...........................................................................................................................................5
Role of department of front office.....................................................................................5
LO 3 ...........................................................................................................................................7
contribution of the Housekeeping department in hospitality industry ..............................7
LO 4 ...........................................................................................................................................9
Role Facilities and Security in hospitality industry............................................................9
CONCLUSION..........................................................................................................................10
REFERENCES..........................................................................................................................11

INTRODUCTION
The sector of hotel industry is considered as one of the largest sectors which
contributes on a high level in the growth of economy. The sector of hospitality is
dynamic and unpredictable as it deals with tourists, exchange rate of the countries etc
factors. This report will give a brief analysis of how the companies which deals in this
sectors maintains their operations and what are their roles in achieving growth with
satisfying the consumers. This report covers issues such as types of accommodation
services, forms of ownership, grading and classification system, role of online review
in attracting the consumers, function of front office, key roles of front office and how it
helps the hotel to achieve their goals and objectives, how front office helps in
enhancing guest satisfaction, key roles of housekeeping department, importance of
forecasting in managing the inventory, interrelationship between housekeeping and
other departments, relationship and coordination between different departments,
importance of communication, security and scheduling of maintenance.
LO 1
Different types of accommodation services
Introduction and contribution made by the hospitality industry in the economy
This industry is a service industry which includes areas such as lodging, planning of
event, theme parks, transportation, traveling, food, drinks and other areas which are
related with tourism industry. This industry generates a lot of revenue from different
sources such as hotels, restaurants, tourists and venues of entertainment. Apart from
it this industry generates a huge amount of employment opportunities (Perić, Đurkin
and Wise, 2016).
Different types of accommodation providers and difference between them
Hostels-
This accommodation is considered as one of the cheapest medium because it
offers shared rooms to people. Apart from this, amenities such as washroom, towels
and toiletries are also not even private. People prefer this because of their friendly
culture and new ways to meet people (Steinberg and et.al., 2016).

Guesthouses-
This accommodation are suitable for families on a tour. Host of the guesthouse
will make the families of the company comfortable and present the house as the
tourists owns the place. Tourists will get the benefit of homemade food (Bakker and
Twining-Ward, 2018).
Hotels-
These places are categorized and ranked on the basis of the star they get.
More the stars more benefits and amenities tourists will get from that. Amenities such
as private bar, big screen in the room, pool, spa etc.
Difference between commercial and non commercial business
Differing Focus- Commercial business is concerned with maintaining the ambiance
of the restaurant, quality of food and its presentation. On the other hand non
commercial units just has to maintain the level of taste of their food as consumers
who visit this place does not stay for long because they are on a schedule.
Different types of ownership in hospitality industry
Privately owned-
In this type of ownership hotel is under the name of one person but they are
many investors in the structure of ownership. The benefit of this structure is that the
owner of the hotel will have autonomy in managing the decisions. Consumers will
have the benefit of customizing the service according to their need (Phelan and et.al.,
2019).
Managed Hotels-
If the owners of the hotel does not have an experience in the field of
management they will have an option to hire another company for managing the
hotel. Owners of the hotel will have a control over the factors such as salaries and
maintenance but the responsibility of taking decisions will be done by the
management company (Martin-Fuentes and et.al., 2018).
Franchises-