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Managing Accommodation Services | Assignment Sample

   

Added on  2020-12-18

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MANAGINGACCOMMODATIONSERVICES

Table of ContentsINTRODUCTION...........................................................................................................................1P1. Scale and size of accommodation services within hospitality industry...........................1P2. Different forms of ownership available to accommodation services...............................4P3. Role of grading, classifications systems and online review sites.....................................5P4. Explain the organisation of front office functions within a variety of accommodationservices...................................................................................................................................6P5. Discuss key roles within front office department.............................................................8P6. Review key roles found within housekeeping department...............................................9P7. Importance of forecasting linen stock and other guest supplies to ensure sufficient supplyto meet demand.....................................................................................................................10P8. Importance of interrelationships between housekeeping and other key departments toprovide quality provision and services.................................................................................10P9. Examine the importance of scheduling maintenance or repair work to minimise disruptionto guests................................................................................................................................12P10. Discuss the importance of security in selected organisation........................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14

INTRODUCTIONThe accommodation sector is one of the biggest sectors present within tourism industry.It is an essential component of hospitality sector and provides services which can ensure thecomfort and convenience of people at all times (Barlow, Roehrich and Wright, 2013). This reportis based upon Four Seasons Hotel London which is a 5-Star hotel located in London, England.This report will gain an insight into the types of accommodation facilities available inhospitality industry along with the role of Front Office department within hotel. Besides this,report will provide an overview of the contribution of housekeeping department toaccommodation services. In addition to this, the role of facilities and security in provision ofaccommodation services is discussed.P1. Scale and size of accommodation services within hospitality industryHospitality industry is a sector which focuses upon satisfaction of customers so as toretain them for a long duration of time in future. On the basis of scale of hospitality industry,hotels are divided into three types:-Luxury Services: Also known as Five Star Hotels, these entities target elite class people,top businesses, celebrities and political figures so as to enhance their sales and profitability. Theyprovide a wide range of facilities such as valet, private dining, restaurants, concierge and lounges(Killaspy and et. al., 2016).A remarkable example of this is Four Seasons Hotel London.Mid Range Services: Also known as 3 or 4-Star hotels, these entities generally offer midrange services which can appeal to a large range of people. Such hotels possess adequate staffingas is required to satisfy the needs of guests. They provide services like room service,entertainment, food and beverage, Wi-Fi etc.Limited Services:Such hotels render clean, safe and comfortable rooms which meet thebasic needs of customers. These entities generally target budget-minded people who requireroom with essential and necessary amenities required for a convenient stay.Here are some statistics related to the accommodation sector which are presented by wayof graphs:-Table 1: Number of hotels in the UK from 2008 to 20121

(Source: Number of hotels in the United Kingdom (UK) from 2008 to 2012, 2019)On the basis of above graph, it is interpreted that the number of hotels in UK were 12500in the year 2008 and 12300 in 2009. This quantum reached 12000 in 2010, 12300 in 2011 and12400 in 2012.Table 2: Quantity of one, two, three, four and five star hotels in the UK Hotel size and scaleNumber of hotels within UKOne star6621Two star8156Three star846Four star8245Five star3322Illustration 1: Number of hotels in the United Kingdom (UK) from 2008 to 2012

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