Managing Accommodation Services

This presentation provides insights into managing accommodation services in the hospitality industry. It covers the scale and size of accommodation services, different forms of ownership, the role of grading and classification systems, and the front office functions. It also discusses the key roles within the front office department and provides a conclusion on the importance of providing the best accommodation services to customers.

Managing Accommodation
Services

Table of Content
 Introduction
 Scale and size of the accommodation services
 Different forms of ownership
 Role of grading, classifications systems and online review sites
 The front office functions of organisation
 Key roles within front office department
 Conclusion
 References

Introduction
Hospitality industries includes a wide category of fields for generous
reception and entertainment of visitors or guests. It includes
accommodation services, theme parks, event planning, cruise line
and more. Here, accommodations play a crucial role in getting high
satisfaction of services. It emphasis mainly on setting a provision to
provide best facilities to customers.

Scale and size of the accommodation
services
Table 1: Quantity of one, two, three, four and five Star hotels of UK
1 star 2 star 3 star 4 star 5 star Total
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
7981 8382
10878 9369 8390
45000
Quantity

Cont...
Table 2: Number of hotels in UK with comparison to other main
countries
Australia United Kingdom China Russia Malaysia
0
5000
10000
15000
20000
25000
30000
35000
40000
45000 40204
45000
19780
5000
7351
Number of hotels

Cont...
Table 3: Quantity of hotels in terms of bedrooms
Less than 100 Between 101 to 200 Between 201 to 300 More than 300
0
1
2
3
4
5
6
7
6
7 7
4
Number of hotels in London

Cont...
Table 4: Number of hotels compared with number of B&Bs in United
Kingdom
Hotels in UK B&Bs (Bed and breakfast)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
45000
25000
Number of hotels

Different forms of ownership
Companies lie within hotel industries can also be classified on the basis
of ownership in following manner:-
Types of ownership Description Advantages Disadvantages
Limited Company In this category, company's
board of director play an
important role in taking
decisions. Along with this,
shareholders have also provided
rights to share their thoughts
for better profitability of
business. In context with
present organisation i.e. Grange
City Hotel has registered its
business in Limited type of
ownership. Here, every
department has performed
specific role in providing best
services to customers.
This type of ownership is
mainly subjected to legal
actions. Therefore, it
provides a good way for
Grange City Hotel to make
investment because it
reduces the risks to loss of
personal wealth, due to
limited liabilities and
separate entity.
Due to legal obligations
which include restrictive
rules governing the
company's accounts as well
as bookkeeping. As Grange
City Hotel is categorized as
one of the biggest hotel of
London. Thus, to make and
manage accounts as per
ethical rules is a really a
time consuming and
complex task for
management.

Cont...
There are various sources available for raising funds to run a business
in desired manner. Here, some of them are described below with
their benefits and limitations:
Method of Purchase Advantages Disadvantages
Bank Loan It is considered as the best source of
raising fund through which Grange
City Hotel can expand its business in
vast area of London and other cities of
UK. In terms of interest rates, bank
loans are more cost effective and
provide various kinds of tax benefits.
Borrowers have to make periodic
payments to such banks from where
they have take loans. So, it increases
repayment burden because irregular
payment amounts, liabilities will raise,
which impact on future financial plans.

Role of grading, classifications systems
and online review sites
In order to promote sustainable tourism and attract more and more
tourists, organisations dealing under hospitality industry, emphasises
more on providing better accommodation facilities. Therefore, after
availing such services, such customers used to give their feedbacks
on company's websites and other social media channels.

Cont...
In this regard, hotel grading, classification system and online sites help
in providing following type of information to potential guests:-
 Essentials
 Basic
 Nice-to-have
 Luxury
 Hyper-luxury

The front office functions of organisation
In hospitality industries, main responsibility of front office managers is
to monitor entire front-desk operations and emphasises more on
working staff. They manage and give support to other administrative
departments and manage guest and employee related queries, in
proper manner. In context with Grange City Hotel, its main mission
is to grab attention of travellers of other countries more.

Cont...
Here, front desk association includes following necessary elements:-
 Telephone
 Printer
 Computer system

Key roles within front office department
Within hospitality industry, various department plays different-
different role in order to enhance customer satisfaction. It includes
housekeeping staff, reception, customer-service manager, R&D etc.
Among these divisions, front office department of Grange City
Hotel plays a crucial role in handling queries and complaints of
customers as well as take actions as per their requests.

In this regard, constitution of front office department can be described
in following manner:-
Position Number of Persons
Guest Services Manager 1
Guest Services Assistant 1
Reservations Manager 2
Reservations Clerk 2
Check-in Desk Manager 1
Front Office Manager 2
Check-in Desk Clerk 1
Check-in Desk Night Clerk 1
Concierge 1
Porter (Bell Hop) 2
Night Porter 1

Conclusion
From this assignment it has been summarised that hospitality industry
concerns more on providing best accommodation services to their
clients. To manage such services, each and every department
perform specific responsibilities, in appropriate manner. It includes
front office department whose main role it to complete request of
customers and satisfy their queries, in short period of time.

References
 Chen, Y. F. and Law, R., 2016. A review of research on
electronic word-of-mouth in hospitality and tourism
management. International Journal of Hospitality & Tourism
Administration. 17(4). pp.347-372.
 Heo, C. Y., 2016. Exploring group-buying platforms for
restaurant revenue management. International Journal of
Hospitality Management. 52. pp.154-159.

Thank You