Managing and Developing People in the Hospitality Industry

Managing and
Developing People in
the Hospitality
Industry
(Assessment 2)

Table of Contents
Introduction .....................................................................................................................................3
Main body .......................................................................................................................................3
Systemic approach to performance management process ..........................................................3
Stages of Team development .....................................................................................................5
Understanding about leadership in 21st century ........................................................................6
Analysis the Causes of conflict, conflict managements skills and strategies..............................7
Conclusion ......................................................................................................................................9
References .....................................................................................................................................10
Books and journals ...................................................................................................................10

Introduction
Staffing is the process of developing all the policies, practices and procedures which are
used to develop the efficiency, knowledge and skills and competencies of staff members to
improve effectiveness and efficiency of an individual (Allameh, 2018). Training is the process of
providing knowledge and skills to the employees related to the work they re performing in a
business organisation. This report consist of a hotel called Park Plaza Westminster Bridge hotel
which is situated in London. It is one of the biggest hotel of UK. This report covers performance
management process and stages of Team development for creating of high performance team.
Then it covers understanding about leadership in 21st century. Then it consist of causes of
conflicts, conflicts management skills and strategies.
Main body
Systemic approach to performance management process
Performance management is the process which starts with having a clear definition of
winning. It is the process by which human resource manager analyse the performance of
individual through some methods and approaches. It is a process which is collaborative,
communication based process where employees and manager work together to achieve
organisational goals and objectives. In Park plaza Westminster Bridge hotel, there mangers are
conducting performance management programmes which helps the employees in recognising
their efficiencies. They are using certain performance management process approaches which
helps them in developing employees productivity and efficiency. There are certain approaches
of performance management process. These are:
 Establish gaols: It defines winning. As managers and leaders should have to decide first
organisational and team goals which they have to be achieved. Mangers should have to
do planning and make strategic plan for organisational gaols and objectives. They needs
to clarify outputs and gaols in front of employees and team members (Aquilani and et.al.,
2017). They should have to decide in advance the time frame and team roles and
activities which they to perform in the business environment or in order to complete the
task.
 Developing a plan: After mangers have done planning, then they should develop a plan
in which employees are being involved for creating innovation and making decisions.