Staff Development and Engagement Training

Staff development and
engagement training
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Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Critically analyse the systematic approach to the performance management
process as part of human resource development within the hospitality industry.......................3
Analyse the stages of Team Development for the creation of high-performance
team within your selected hospitality organisation....................................................................5
Demonstrate your knowledge and understanding about leadership in the 21st century within
the hospitality organisation.........................................................................................................6
Identify and analyse the causes of conflict, conflict-management skills and
strategies within the leadership development process...............................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Training refers to a development of one's skills and competencies that are already present
or are required to develop. This facilitates individual or employee in achieving his task with
greater efficiency and productivity that helps him in successful completion of work. Proper
training and development provided to employees enhances company's profitability as well as
their brand image (Abualigah, 2020). It is very necessary to train employees in order to stay
updated with current market trends along with gaining competitive advantage in industry. The
present report comprises of discussion on performance management process of developing
human resource, various stages for team development, leadership in 21st century along with
conflict management skills and strategies that are used in leadership development process.
TASK
Critically analyse the systematic approach to the performance management
process as part of human resource development within the hospitality industry.
Performance management of employee’s within an hospitality industry acts as a king pin
for The Savoy Hotel UK that is used in order to analyse the performance of its staff such as
waiter or chefs in order to have continuous growth of hotel. The various systematic approach to
measure performance as a part of human resource development within the hospitality industry is
mentioned below:
 Comparative Approach: The approach measures employees performance through
providing ranks to them based on their workings as compared to other staffs in group.
There are two basis of ranking performances such as lowest and highest performer of
group (Hassett, 2019). A manager can apply this approach through the application of
techniques such as paired comparison, graphic rating scale or forced distribution
technique. The employee who achieve highest performer rank is then promoted to next
level in organisation whereas the lowest performers are provided a chance of
improvement to meet hotel's standards.
 Attribute Approach: Under this approach of performance management the employees
are measured on the basis of set framework such as teamwork, problem solving skills,
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