Staff Development and Engagement Training

Staff development and
engagement training

Table of Contents
INTRODUCTION...........................................................................................................................1
Sections............................................................................................................................................1
1) Systematic approach to the performance management process as part of human resource
development within the hospitality industry..........................................................................1
2) Stages of Team Development for the creation of high-performance team within your
selected hospitality organisation.............................................................................................1
3) Understanding about leadership in the 21st century within the hospitality organisation....3
4) Causes of conflict, conflict-management skills and strategies within the leadership
development process..............................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Staff development has become a vital concept in today’s competitive business
environment for all organisation within in hospitality industry as it ensures improved skills and
competencies in staff. The organisation selected for current investigation is Hilton Hotel which is
a very renowned Hotel of UK being famous at global level with its branches in more than 94
counties of world (Van Ryzin and Roseth, 2020). Further, the main aim of current report in
Hilton hotel is to analyses about the systematic approaches for effective human resources
development through implication of an improve performance management process along with
applying vital stages of team development to create a high performance team. Beside this, the
current report also comprises of a discussion about the leadership in the 21st century which
ensure improved staff development within hospitality industry along with analysing causes of
conflict, conflict management skills and strategies.
Sections
1) Systematic approach to the performance management process as part of human resource
development within the hospitality industry
Performance management is referred as a constant process of enhancing performance by setting
goals that are aligned to the strategic goals of organisation. The process of performance
management is a communication based collaborative process where management and employees
work collectively to plan, monitor as well as review the objectives of employees, job trajectory,
long term goals and comprehensive contribution to organisation. It is a systematic approach
which helps in measuring the performance of workforce (Bolli and et. al., 2018). As a part of
human resource development within the hospitality industry, systematic approach to
performance management is used. The performance management process initiates with joining of
new incumbent in system and finished when an individual quits the company. It can be regarded
as a systematic process through which the entire performance of company can be enhanced
through improving employee performance within team framework. Execution of a systematic
evaluation process is one among the effective method to make sure that the performance
management system processes of company are efficient.
The systematic approach to performance management enable management to emphasize on
attainable goals as well as to attend best possible outcomes from available resources. Systematic
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approach initiates with the moment of determining talent gaps. It initiates with planning where
human resource manager defines the job, involve comprehensive job description, identify the
objectives, long and short-term goals and develop clear metric of the way those goals and
objectives will be assessed. After defining the job, employees of Hilton Hotel are provided with
the opportunity to provide their input. Employees and management agree to the definition of
goals, objectives and role (Antunes, Armellini and Howe, 2021).
The second stage is coaching where meetings are organised on timely and regular basis and
necessary training, coaching and solutions are provided. After that feedback is solicit on both the
sides and the objectives are revisit. The third stage of the process is reviewing in which the
management of Hilton Hotel review the performance of employees by using performance
appraisal method. After that the performance management process is reviewed, overall goal
completion is reviewed and actionable feedback is provided. The fourth stage is action in which
rewards and recognition are provided to the employees based on their performance and the
completion of performance management cycle provides employees and management with the
opportunity to offer feedback on the whole process and ask for feedback and ideas for planning
stage of next year's cycle (Shah, Mase and Waterfield, 2019).
2) Stages of Team Development for the creation of high-performance team within your selected
hospitality organisation
The success and efficiency level of any organisation is greatly depend on the level of fact
that how efficient is there employees and team. Thus, creation and development of a high
performance team has become important and vital for all business organisation. High
performance team can be defined as a group of people and individuals who are working together
with specific roles and complementary skills and talents who are aligned with and committed for
achievement and accomplishment of a common organisational goal. Thus, it is also vital and
important for Hilton Hotel to have specific and effectives stages of team development for
creation of high performances team which are having efficient collaboration and coordination
level along with superior skills and innovation to produce improved results and contribute in
enhance success (Pass and et. al., 2019). In the year of 1965, the famous psychologist, Bruce
Tuckman had come up with and provided 5 effective stages of team development with support
and plays a vital role in building and creation of a high functioning team. Thus, the Hilton Hotel
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