Managing Business Operations

Managing Business
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
What are the approaches that can be used by Mc Donald for reconciling capacity and
demand?......................................................................................................................................3
Analysis of four D's in relation to McDonald’s..........................................................................4
Evaluation of five performance objectives which mean for the operation in McDonald’s........5
Calculating the average number of customer which are arriving till average time.....................6
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Management business operation is defined as the area in which designing and controlling
of production and redesigning processes takes place. This is the dimension in which production
of product and services takes place along with examining the same. This signifies as one of the
most important function existed within business which is helpful for the organisation in order to
manage human resources, marketing and other functions as well (Wibisono and et. al., 2016). In
this report case study related to McDonald's which is an American food organisation founded in
the year of 1940. The report is going to cover various approaches related to capacity
management adopted by McDonald's. Besides this an examination related to four D's strategies is
also being included in order to provide quality within business. Along with this the company is
keeping five objectives for evaluation of overall performance which is analysed in this report. At
last calculation of average customer drive from drive thru and take away will be calculated.
What are the approaches that can be used by Mc Donald for reconciling capacity and demand?
Capacity management is highly significant in order to meet demands of potential and
target customer existed within market. This is helpful in utilising resources in effective manner
so that productivity and profitability of overall business can be enhanced. In the given scenario
as McDonald's is offering products which are heavy in market demands so this is imperative that
the company adopts prominent techniques of capacity management so that to meet needs of their
customers in appropriate manner. In the industry of fast food for every organisation this is very
essential that they minimise time gap of order and delivery in order to gain high customer
footfall. In the context of McDonald's the company is using various capacity management
techniques and the same are elaborated as under:
Level Capacity: This technique is associated with direct output in which customer
demands are aligned with food and services rendered by an organisation. Under this management
of McDonald's is trying to recognise resources which are helpful for them in using fuller capacity
of resources available in the organisation which may lead in meeting expectations of customers
in direct manner (Smoliy and et. al., 2019). This aspect is helpful for McDonald's in minimising
their overall cost and reduce time gap between order and deliveries. This is being examined that
McDonald's is wholly focused over minimising their cost of operations and production in order