Managing Change in Organisations

Managing change in
organisation

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Question 1 Defining and contrasting nature of change process which organisation face its key
drivers for change. ......................................................................................................................1
Question 2- Identifying key stakeholders. How might senior management have identified the
main areas of support or resistance to any planned change? Discuss how resistance to change
should have been ideally managed..............................................................................................4
Question 3 Evaluating how effectively change process was managed in terms of issues that
surround knowledge management, knowledge tracking & migration. Justifying in terms of
both implementation process & outcomes achieved...................................................................6
Question 4 Compare and contrast any two models that help senior managers to diagnose and
plan change in their organisation. Discuss their role in supporting the success of such
processes.....................................................................................................................................8
CONCLUSION .............................................................................................................................12
References:.....................................................................................................................................13

INTRODUCTION
Managing organisation change is process of planning and implementing change in
organisation in such manner for minimising employee resistance and cost to organisation while
in simultaneous maximizing effectiveness of change effort. It focus on change which results
from outputs of programs & project. The change management is systematic approach and
application of knowledge, tools & resources to deal with change. This involves adopting
corporate strategies, structures, process for handling changes in external condition & business
environment (Andriani, and et.al., 2019). For the report CEC Bank is considered which is State-
owned Romanian banking institution established in 1864 founded by Alexandru loan Cuza. Its
headquarter is located in Bucharest, Romania. The bank deals in the products of commercial
banking, investment banking, asset management and private banking (ECE Bank, 2022). The
report covers nature of change process faced by organisation and using relevant model to
demonstrate key drivers of change. The key stakeholders are identified and managing resistance
to change is discussed. Further, it discuses how change process is managed in terms of issues
which surrounds knowledge management, knowledge tracking & migration. In addition, two
models are compare & contrast to diagnose & plan change in organisation.
MAIN BODY
Question 1 Defining and contrasting nature of change process which organisation face its
key drivers for change.
The change defines to alteration which occurs in total work environment. The
organisation change is implementation of new process and technologies which is intended to re-
align in company with changing demand of its business environment or to capitalise business
opportunities. The nature of change process is a continuous process that arises from several
factors which can be external factor, arising outside the organisation and internal factor, arising
from sources within organisation (Babin, and Ghorashy, 2019) .
The CEC Bank brings the organisation change by setting new standard of excellence in
the banking industry. Digital transformation puts major impact on the global banking. The bank
decided to use low-code platform in order to provide 100% digital current account packages for
legal entities, SMEs. The CEC Bank was the first institution in Romania which allowed opening
of online accounts for companies. It bring the change in new slogan “Part of your life” which
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shows promise that it makes to its customer everywhere. The change in CEC Bank was to have
competitive edge within Romanian banking market. The low-code technology will help the bank
in developing new software applications with minimal code intervention, and providing
connectivity between new applications. By using low code CEC Bank has created several new
electronic banking system. The small business can apply for bank account online by scanning
required documentation & confirming their ID documents through Video. Bank take use of
Aurachain low code-platform for developing number4 of business applications with support
form system integration that involves KPMG.
Change model
The Mckinsey 7s model is change model which analyses the organisation design. The am
of this model is to show the effectiveness which can be achieved in organisation through
interaction of seven key elements divided as soft skills & hard skills. It involves strategy,
structure, skill, system, shared values, style and staff. In context to CEC Bank hard elements
involves strategy, structure and system.
 Strategy- In the strategy the company formulates plans to be competitive in market with
other competitors by reinforcing the mission & values. The company formulated the
strategy of establishing new standards which is flexible and adaptable.
 Structure- It defines the way company is organised. The bank follows the hierarchical
structure defining chain of command and having different level of authority connecting
multiple management levels within organisation. The bank also has coordination between
different departments (Chen, 2021).
 System- It entails the business & technical infrastructure which establishes workflow &
chain of decision-making. The CEC bank provides financial services. Its system involves
of commercial, national and investment bank. The bank was opening account through
paperwork and visiting branch. It bring the change in system by establishing the low-code
platform, small business can apply for bank account online.
The soft skills in context to CEC bank are as-
 Staff- It involves the talent management & human resources which is related to
company decisions. The HR department of CEC bank facilitates productive process
for recruiting the new staff members in organisation. The employees in CEC bank are
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