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Managing Communication, Knowledge and Information: Improving Information and Knowledge Systems at Costa Coffee UK

   

Added on  2024-05-21

12 Pages550 Words385 Views
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MANAGING COMMUNICATION,
KNOWLEDGE AND
INFORMATION
Managing Communication, Knowledge and Information: Improving Information and Knowledge Systems at Costa Coffee UK_1

LO4:Be able to improve systems relating to
information and knowledge
Managing Communication, Knowledge and Information: Improving Information and Knowledge Systems at Costa Coffee UK_2

INTRODUCTION
For attaining success in the competitive environment, Information
Technology plays significant role as through which organisation
may easily manage and assess the information and knowledge at
every level of the organisation.
It also covers how Information Technology (IT) systems can be
used as a management tool for collecting, storing, disseminating
and providing access to knowledge and information within the
premises.
Managing Communication, Knowledge and Information: Improving Information and Knowledge Systems at Costa Coffee UK_3

AC4.1 current method of data collection, formatting,
storage and dissemination at Costa Coffee UK
With the modern realities in telecommunication sector
customer service manager of Costa Coffee UK is
focusing on getting associated with the creativity and
innovation so that it may easily engage in collecting,
formatting and storing the data within the cited coffee
shop.
Data collection: Structured and unstructured.
Managing Communication, Knowledge and Information: Improving Information and Knowledge Systems at Costa Coffee UK_4

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