This study discusses the concepts of customer experience and its value and importance for an organization. It analyzes various factors that can influence customer engagement and outlines a customer experience map and various opportunities that can be availed with the help of customer touchpoints. It also quotes the use of digital technology and strategies that can be helpful in enhancing the customer experience.

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Customer Experience Management in Service Sector | Desklib

Managing the Customer Experience

This document discusses the importance of understanding customer needs, factors that drive customer engagement, and creating a customer service map for Hilton Hotel. It also explores how touch points throughout the customer experience create business opportunities. The target customer groups include newly married couples, higher income-earning individuals, and business men. The document provides insights on customer preferences and requirements for each group.

Professional Development

Enhancing the Customer Experience

MANAGING THE CUSTUMER EXERIENCE INTRODUCTION 3 TASK 1 3 P1 Explain the value and importance of understanding the needs, wants and preferences of target customer group 3 P2 Different factors that drive and influence customer engagement of different target customer groups within service sector 4 TASK 2 7 P3 Create customer experience map for service sector organization 7 P4 Discuss how customer touch points throughout the customer experience create business opportunities for services sector organization 8 CONCLUSION 9 REFERENCES 11 INTRODUCTION

Business Development

Marketing

Design and Creativity

Customer Experience Map for Service Sector Organization

Customer Experience Management– Assignment

Managing Customer Experience Assignment Solved - Hilton Hotel

Laboratory Physics II  I I

Mindanao State University - Iligan Institute of Technology

Data Science and Big Data

Managing Customer Experience Assignment Solved

Identifying the different factors which drives as well as influences customer engagement within Hilton hotel 4 LO 2 5 P3 Creating a customer experience map for Hilton hotel5 P4. Demonstrating the way customer service strategy develop the customer experience.9 CONCLUSION 9 REFERENCES 10 INTRODUCTION Customer experience management can be defined as the procedure which is utilized by organization for tracking, overseeing as well as organizing interaction between customers. It is very much important for an enterprise to develop the understanding about the needs as well as

Managing the Customer Experience

Enhancing the Customer Experiencelg...

Customer Experience Map for Service Sector Organizationlg...

Customer Experience Management– Assignmentlg...

Managing Customer Experience Assignment Solved - Hilton Hotellg...

Managing Customer Experience Assignment Solvedlg...

Managing the Customer Experience in Hilton Hotellg...

Enhancing the Customer Experience

Customer Experience Map for Service Sector Organization

Customer Experience Management– Assignment

Managing Customer Experience Assignment Solved - Hilton Hotel

Managing Customer Experience Assignment Solved

Managing the Customer Experience in Hilton Hotel