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MANAGING & DEVELOPING PEOPLE Emotions at Work1.Learning ObjectivesBy the end of this session you should be able to:Explore the concept of emotional intelligenceUnderstand the benefits in the workplaceLink models and concepts together to create a multi-dimensional analysis 2.How’s it going?oHave you formed a group, reviewed the requirements for the first learning journal entry?‘Success in the knowledge economy comes to those who know themselves – their strengths, their values and how they best perform’ (Drucker, 1999 p100).Remember we looked at Alex Banayan summary of Peter Drucker’s work in Workshop 1 “Management/ Leadership Competencies; How we “See” it in Action3.This is interesting!An American study into the source of happiness has followed the lives of 268 men from youth to old age.George Vaillent, the current director of the study from Harvard Medical School, told the Today programme's Evan Davis: "happiness is the wrong word... happiness is too close to hedonism and getting lucky" He explained that happiness is more about "emotional intelligence" and "skill at long-term relationships". Source: Today Programme (2012) [on line] BBC Radio 4, 14.11.2012, <http://news.bbc.co.uk/today/hi/today/newsid_9769000/9769443.stm> [Accessed 19.11.12].4.Let watch a short videohttps://www.youtube.com/watch?v=Y7m9eNoB3NU&feature=youtu.behttp://www.eiconsortium.org/1
5.Goleman’s (1998, 2001) 24178 up from 21352 2015 citations in articles6.Emotions at Work?Activity: Working in small groups consider:In what context has anyone in your group come across this term? Eg competency frameworks in the workplace, personal interest, previous academic studies etc.2
3.Best Leader/Worst Leader ResearchRemember the first workshop.......Research by Fowlie & Wood (2009 pgs. 566-68) revealed the following results:The majority of behaviours perceived as “bad” were located in the self-managementquadrantBad Leaders Behaviour; Resulting FeelingsAngry or similar (19)Unsettled or similar (10)Sad or similar (8)Frustrated or similar (8)Anxiety or similar (7)De-motivated or similar (7)Not enjoying the job or similar (6)Worried or similar (6)Bored (5)Not wanted or similar (4)Disappointed (4)Have to compete all the timeDefensive, ResentfulNo respect, PitySuicidalBullied, oppressedAmazedIn contrast the vast majority of behaviours perceived as “good” were located in the relationship management quadrantGreat Leaders: Resulting FeelingsWanted to do more than is expected, ready to give best and more, want to work long hours or similar (15).Motivated, energised, enthusiastic or similar (18). Safe, stable, comfortable, secure or similar (12)Loyal, someone to look up to, Respect or similar (11). Wanted, Loved, Appreciated, included or similar (10).Inspired (9). Confident (5).Makes me smile, happy or similar (6).Positive, optimistic about future or similar (5).Creative, wonderful learning experience or similar (4)Let’s see if we can support these findings https://uk.pinterest.com/juliefowlie/management-and-leadership/3
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