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MANAGING & DEVELOPING PEOPLEEmotions at Work1.Learning ObjectivesBy the end of this session you should be able to:Explore the concept of emotional intelligenceUnderstand the benefits in the workplaceLink models and concepts together to create a multi-dimensional analysis2.How’s it going?oHave you formed a group, reviewed the requirements for the first learningjournal entry?‘Success in the knowledge economy comes to those who know themselves – theirstrengths, their values and how they best perform’ (Drucker, 1999 p100).Remember we looked atAlex Banayan summary of Peter Drucker’s work in Workshop 1Management/ Leadership Competencies; How we “See” it in Action3.This is interesting!An American study into the source of happiness has followed the lives of 268 men fromyouth to old age.George Vaillent, the current director of the study from Harvard Medical School, told theToday programme's Evan Davis: "happiness is the wrong word... happiness is too closeto hedonism and getting lucky"He explained that happiness is more about "emotional intelligence" and "skill at long-term relationships".Source: Today Programme (2012) [on line] BBC Radio 4, 14.11.2012,<> [Accessed 19.11.12].4.Let watch a short video
5.Goleman’s (1998, 2001) 24178 up from 21352 2015 citations inarticles6.Emotions at Work?Activity: Working in small groups consider:In what context has anyone in your group come across this term? Egcompetency frameworks in the workplace, personal interest, previousacademic studies etc.2
3.Best Leader/Worst Leader ResearchRemember the first workshop.......Research by Fowlie & Wood (2009 pgs. 566-68) revealed the following results:The majority of behaviours perceived as “bad” were located in theself-managementquadrantBad Leaders Behaviour; Resulting FeelingsAngry or similar (19)Unsettled or similar (10)Sad or similar (8)Frustrated or similar (8)Anxiety or similar (7)De-motivated or similar (7)Not enjoying the job or similar (6)Worried or similar (6)Bored (5)Not wanted or similar (4)Disappointed (4)Have to compete all the timeDefensive, ResentfulNo respect, PitySuicidalBullied, oppressedAmazedIn contrast the vast majority of behaviours perceived as “good” were located in therelationship management quadrantGreat Leaders: Resulting FeelingsWanted to do more than is expected, ready to give best and more, want to work longhours or similar (15).Motivated, energised, enthusiastic or similar (18).Safe, stable, comfortable, secure or similar (12)Loyal, someone to look up to, Respect or similar (11).Wanted, Loved, Appreciated, included or similar (10).Inspired (9).Confident (5).Makes me smile, happy or similar (6).Positive, optimistic about future or similar (5).Creative, wonderful learning experience or similar (4)Let’s see if we can support these findings
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