Commonwealth Bank: Analyzing the Impact of Repeated Ethical Scandals on Business Performance

Running head: MANAGEMENT
Management
Name of the student
Name of the university
Author note

1MANAGEMENT
Table of contents
Introduction......................................................................................................................................2
Problem analysis..............................................................................................................................2
Recommendations............................................................................................................................5
Conclusion.......................................................................................................................................6
Reference list and bibliography.......................................................................................................7

2MANAGEMENT
Introduction
The term ethical concern has become necessary for understanding the moral judgment
capabilities of the human being (Trevino and Nelson 2016). By continuing this it cannot be
denied that depending on the ethical functions in the workplace, the organizational culture as
well as the ethical values are being improved. Therefore, it can be said that in order to introduce
an effective organizational culture the ethical values are being influenced. Analyzing the
repeated ethical scandals faced by commonwealth bank, different changes have been proposed
by the tender, who has been appointed for critically analyzing the emerging issues in this
organization. Commonwealth bank is an Australia based banking service providing organization,
which is dealing with repeated ethical challenges from last few years. The aim of this study is to
identify the potential challenges and its impact on the current business performance of the
company.
Problem analysis
Analyzing the past few years’ history of Australian banking scandals, it will be identified
that ethical the commonwealth bank is in the top position. On the other hand, the ethical scandals
are being badly exposed in different news channels, which has brought significant impact on the
corporate image of commonwealth bank. In the words of Crane and Matten (2016), in a recent
article published in 2018, it has been mentioned that online transaction errors have become the
common concern for the bank authority, which has aroused the financial security regarding
questions on the mind of the customers. Due to the online transaction errors, the visa as well as
the logging errors have increased annoying situation among the customers. As per the banking
authorities, for restoring the non-common bank visa card transactions at the Commonwealth
Bank merchant terminals, technological disturbances are being faced by the customers. Not only