Ethical Learning Organization

Running head: ETHICAL LEARNING ORGANISATION
Ethical Learning Organization
Name of the Student:
Name of the University:
Author’s Note:

1ETHICAL LEARNING ORGANISATION
Executive Summary
This report intends to shed light on the concept of ethical learning organization in the
particular context of the organization Commonwealth Bank of Australia (CBA). The report
begins by offering an overview of the organization CBA. The report also sheds light on the
various attributes of the learning organizations through the use of Senge’s learning
organization model. The report next undertakes an analysis of the unethical practices of CBA
on the basis of this model and also mentions the barriers that hinder the implementation of the
same. Finally, the report recommends some measures like focus of quality and also the use of
an effective organizational culture for the improvement of the prospects of the organization.
The report concludes by suggesting an ethical training plan on the basis of the need analysis
of the organization and also suggests the manner in which the organization can implement
and evaluate the same.

2ETHICAL LEARNING ORGANISATION
Table of Contents
1.0 Introduction..........................................................................................................................3
1.1 Company Background......................................................................................................3
2.0 Learning Organization Process............................................................................................4
2.1 Structural Roles Related to Organizational Learning......................................................4
2.2 Application of Learning Organization Model..................................................................5
3.0 Analysis of Ethical Issues....................................................................................................6
4.0 Analysis of repeated ethical scandals...................................................................................6
5.0 Analysis of existing barriers.................................................................................................7
6.0 Recommendations................................................................................................................8
6.1 Need Analysis..................................................................................................................8
6.2 Ethical Training Plan........................................................................................................9
6.3 Implementation..............................................................................................................10
6.4 Evaluation......................................................................................................................10
7.0 Corporate Social Responsibility (CSR) Programs.............................................................10
8.0 Conclusion..........................................................................................................................11
9.0 References..........................................................................................................................12

3ETHICAL LEARNING ORGANISATION
1.0 Introduction
As argued by Trevino and Nelson (2016), the nature of the contemporary business
world has undergone a substantial amount of transformation and the business enterprises are
often in a dilemma whether they should focus on the attribute on the quality or quantity.
Crane and Matten (2016) are of the viewpoint that the extensive focus on the attribute of
profitability often makes the organizations to take the help of measures which are not only
unethical but at the same time unfair as well. More importantly, it is seen that these measures
although offer short-term benefits to the organizations yet in the longer they inordinately
affect the business prospects of the concerned organization in an adverse manner (North and
Kumta 2018). This report will analyze the concept of ethical learning organizations and also
the manner in which the organizations can take into effective consideration the attribute of
ethics for the process of their business operations.
1.1 Company Background
The Commonwealth Bank of Australia (CBA), founded in 1911 and headquartered in
Sydney is the largest bank not only of Australia but also of the southern hemisphere as well
(Commbank.com.au 2019). The financial institution offers a plethora of financial services to
the customers starting from retail or commercial loans, personal loans to insurances, pension
plans and others (Commbank.com.au 2019). More importantly, in the present times it is seen
that the bank is operational in different nations of the world like United Kingdom, China and
others and has more than 1100 business centers (Commbank.com.au 2019). The gross
revenue of the financial institution under discussion here for the year 2017 was more than
A$26.005 billion and it also offers employment to more than 51,800 people not only in
Australia but in other nations as well (Commbank.com.au 2019). However, in the recent
times the bank had been adversely affected because of the revelations of the Royal Banking