Managing Hospitality Services

This presentation provides an overview of managing hospitality services, specifically focusing on the scale and size of accommodation services, different forms of ownership, grading and classification system, organization front office functions, key roles with front office, and the conclusion. It also includes references for further reading.

Managing
Hospitality Services

Cover Content
• Introduction
• Scale And Size Of Accommodation Services
• Commercial Accommodation
• Non-commercial Accommodation
• Different Forms Of Ownership
• Grading And Classification System
• Organization Front Office Functions
• Key Roles With Front Office
• Conclusion
• References

Introduction
• The Hospitality Industry is responsible for providing primarily food services and
accommodation in places such as hotels and loadings, food services, travel agency, car rental
services etc.
• It is a service industry, task to create shareholder wealth by servicing and satisfying guest.
• This presentation is based on accommodation sector. It is going to identify scale and size of
accommodation services that are founded with hospitality industry.

Scale And Size Of Accommodation Services
• Hospitality industry is broad group of businesses that provide service to
customer. It is focused on satisfaction of customer and providing specific
experiences during their travelling.
• This sector is unique as it relies heavily on discretionary income and free time. It
strongly focusses on customers, levels of services provided as well as economics
of industry.

Continue…
• The different types of accommodation services
founded within sector of commercial and non-
commercial businesses are as follows:
• Commercial accommodation
• Non-commercial accommodation

Commercial Accommodation
• Commercial accommodation is define as short term accommodation for paying guest
for smaller period of time. Some of commercial accommodation are determined
below:
• Hotel
• Guest house
• Self catering
• Resort

Non-commercial Accommodation
The non-commercial accommodation are determined below:
•Hostel:
•Campus accommodation
•Bunk house/ Camping barn

Different Forms Of Ownership
There are several type of ownership models and method of accommodation
services for providing better quality of services to customer. The different
form of ownership that are available to accommodation services are as
follows:
 Privately owned and operated
 Leased accommodation
 Franchise accommodation

Grading And Classification System
Examples that are examined by potential customer's are
as follows:
•One Star
•Two star
•Three star
•Four star
•Five star

Organization Front Office Functions
• In hospitality industry front office plays a crucial role, that keeps a hotel operating and
profitable.
• The functions of front desk are determine below
• Dealing with customer's
• Facilitating visitors
• Managing payments

Key Roles With Front Office
• Key roles of front office that help an organization to meets its goals and objective
are as follows:
• Providing better services to customers
• Solving Issues
• Feedback

Conclusion
• From above discussion it has been concluded that accommodation sector plays a
vital role in hospitality industry.
• The different types of accommodation help an individual to provide better
quality of services that an individual is looking in his/ her stay.

References
Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management
in hospitality, tourism, and leisure. Routledge.
Shi, X. and Liao, Z., 2013. Managing supply chain relationships in the
hospitality services: An empirical study of hotels and restaurants.
International Journal of Hospitality Management. 35. pp.112-121.