Managing Human Capital in Hotel and Hospitality Industry

Running head: MANAGING HUMAN CAPITAL
Managing Human Capital
Name of the Student
Name of the University
Author Note

1MANAGING HUMAN CAPITAL
Executive Summary:
Management of Human Capital involves activities such as recruitment, management,
development and optimization of human capital. The report aimed to analyze the strategies of
managing human capital in a hotel and hospitality industry. The industry is based in
Malaysia, and aims to grow its business operations to the Indo-China region of Cambodia,
across three key destinations: Bokor Hill Station, Kratie, Koh Ker and Angkor Wat. The
organization plans to grow in the next 3 years with a total budget of 6 million USD. The
organization however have some competitions from Five Star Hoteliers such as Marriot,
Sofitel, Rosewod, Belmond, Raffles, J7 and Borei, however the competition in the selected
location is very less. The project would require about 300 employees and 70 people for
management positions. Each of the projects would be made on 20 acre plots and would have
many amenities for the guests and customers such as Banquet halls, swimming pools, bars
and mini-bars, restaurant, spa and fitness centers. In the given report, the following aspects
are discussed: the number of employees to be recruited for management positions and from
where would they be recruited, the need for senior and junior management and the optimum
ratio of the two, the need for qualifications and relevant experience of the employees, the
benefit and compensation packages that would be offered, acclimatization and training
programs that would be used to help expatriates adapt to the new working environment and
culture and how to retain the employees.

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Contents
Executive Summary:..................................................................................................................1
Introduction:...............................................................................................................................4
Managing Human Capital:.....................................................................................................4
Aim of the report:...................................................................................................................4
The business:..........................................................................................................................4
Size of operations:..................................................................................................................4
Competitors:...........................................................................................................................5
Home Country:.......................................................................................................................5
Organizational Expansion:.....................................................................................................5
Structure of the report:...........................................................................................................5
Discussion:.................................................................................................................................6
The number of middle to senior managers to recruit and where would they be recruited
from........................................................................................................................................6
Need to hire senior and junior managers and the optimal mix for both.................................7
Need for the employees to have university and institutional qualification versus relevant
work experience.....................................................................................................................9
Determining an attractive yet competitive compensation and benefit package for the
employees.............................................................................................................................10
Acclimatization and training program that can assist expatriate employees to adapt to new
culture and environment:......................................................................................................12
How to retain this group of employees................................................................................13

3MANAGING HUMAN CAPITAL
Conclusion:..............................................................................................................................15
References:...............................................................................................................................17

4MANAGING HUMAN CAPITAL
Introduction:
Managing Human Capital:
Management of Human capital can be understood as a complete set of activities that
includes recruitment, management, development and optimization of human resources. This
is also known as Human Resources management (Greer et al. 2017). Here Human Capital or
Human Resource refers to the collective knowledge, skills and creative possessed by
individuals within an organization (Allen et al. 2015; Ketchen et al. 2017)
Aim of the report:
The aim of this report is to assess the strategies of human capital management and its
related practices and policies within a particular organization. The purpose is to understand
the importance of such strategies, policies and practices and develop effective strategies,
policies and practices for the organization that can be used to manage the human capital.
The business:
The chosen business for this report is in the hotel and hospitality industry. The
organization is based in Malaysia, and plans to extend into the Indo-China region. The
organization plans to open several hotels across the Indo-Chinese regions of Cambodia in the
next three years.
Size of operations:
The organization plans to invest about USD 6 million over the next 3 years on this
project, setting up resorts on Bokor Hill Station, Kratie, Koh Ker and Angkor Wat. The
resorts would employ about 360 employees, including 30 in managerial and senior
managerial positions.

5MANAGING HUMAN CAPITAL
Competitors:
Competition within these regions are not very high, with only a few high ranking (5
star and above) hospitality industries having their businesses in Cambodia such a Marriot,
Sofitel, Rosewod, Belmond, Raffles, J7 and Borei. Most of these resorts provide luxury
accommodations which cannot be afforded by majority of the public (Koens and Wood
2017).
Home Country:
The organization is based out of Malaysia, with its headquarters in Kuala Lumpur.
The organization runs its main operations from Malaysia.
Organizational Expansion:
The organization plans to expand its business into Cambodia, by setting up resorts in
three tourist attractions in Cambodia, namely: Bokor Hill Station, Kratie, Koh Ker and
Angkor Wat. Each of the resort would employ 300 employees and 70 people in management
position. Each of the resorts would cover an estimated 20 acre land, and include amenities
such as Banquet halls, swimming pools, bars and mini-bars, restaurant, spa and fitness
centers.
Structure of the report:
In the given analysis, the strategies, policies and practices for human capital
management used by the organization would be analyzed and outlined, such as the number of
middle and senior management that needs to be hired for the project, and how they would be
recruited; the need for senior or junior managers; optimal mix of managers; need for
qualifications and experience by the managers; the compensation and benefit package that